Salesforce Renewals Manager 

Canada, Ontario, Old Toronto 

954766963

Job Category

Job Details

Responsibilities:

• Be the renewals owner for resolving sophisticated customer issues and mitigating potential attrition during the contract term.

• Provide accurate 6 month rolling forecasts for your assigned renewal region through accurate maintenance of renewal opportunities.

• Leverage existing processes and reporting as well as performing detailed forensic analysis (usage and contract) for early identification of potential attrition.

• Be the expert and provide guidance to the extended team on optimal resolutions

• Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals.

• Responsible for creation of replacement contracts and detailed quotes with approvals.

• Provide renewals management with regular status updates, concise summaries of highly complex issues and accurate transparency to forecasted attrition and advance as needed.

Minimum Requirements:

• Proven success in a Sales, Renewals, Operations or Account Management.

• Strong analytical background with proven problem-solving skills.

• Proven track record to work at a detailed level with multiple cross-functional internal collaborators as well as the customer to build a case and drive consensus.

• Strong customer leadership skills.

• Excellent negotiation skills.

• Highly effective communication skills and capable of explaining sophisticated situations clearly and credibly across all functions and levels of the organization.

Preferred Requirements:

• Experience with Salesforce along with a high level of proficiency with Salesforce Reporting capabilities

• Experience working with a large global sales organization

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