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Key Responsibilities
1. Installing, configuring, and ensuring operational excellence throughout the lifecycle of our security data platforms and all itscomponents to ensure they are operating effectively, efficiently and applying industry best practices (NIST CSF, MITRE ATT&CK)
2. Provide hands on and proactive resolution across data platforms (SIEM), including troubleshooting and resolving issues related to data storage, processing, and analysis.
3. Drive collaboration across functional partners to resolve technical issues related to security data platforms.
4. Developing and implementing solutions to enhance the performance and security of the data platforms.
5. Keeping abreast of the latest security trends and technologies to provide proactive support and recommendations for improvements impacting threat detections and indicators of compromise (IOC).
6. Documenting and maintaining accurate records of support activities, including issue resolution, system configurations and maturing ourcadence of repeatable reporting to ensure SLA are met and KPI are socialized
7. Conducting regular system audits and performance tuning to ensure optimal functionality and security.
8. Active participation within our global 24/7 on-call rotation ensuring swift response to critical and/or emergency support requests ensuring platform and data availability meet the needs of our customers.
9. Contributing to the development of standard operating procedures and best practices for system support and maintenance.
10. Collaborating with vendors and external partners to troubleshoot and resolve technical issues related to security data platforms.
What you bring
We win with inclusion
Specific conditions may apply for roles in Vocational Training.
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