Td Bank Support Analyst IV 

Canada, Ontario, Toronto 

86380218

Toronto, Ontario, CanadaTechnology Solutions

$65,600 - $98,400 CAD

We are looking for someone with diverse skills and background with Microsoft SQL database administration to carry out broad range of operational database activities ranging from database administration, performance tuning, high availability, monitoring and capacitymanagement.Meaningfulwork is fueled by meaningful performance and career development conversations with your manager. Here's some of what you may be asked to perform:

• Support applications and database infrastructure by meeting or exceeding standards and service levels while minimizing operational risk.
• Partner closely with stakeholders to improve production environment stability.
• Actively involved on all aspects of support and application issue resolution: identify, assess, recommend, escalate, resolve, report, document and communicate.
• Strong focus on problem determination including data gathering and analysis.
• May develop scripts using appropriate tools to automate, address gaps, simplify or enhance the application/system or environment.
• Provide quality service and solutions consistent with objectives and client requirements.
• Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality and operations.
• Identify, address application/ data issues, cross-capability and cross-release issues that affect application and database integrity.
• Provide expertise to other functional areas (technology, trends and processes).
• Follow incident and problem management procedures
• Follow change management procedures. ensure proper testing, sign-off, monitoring.
• Participate in disaster recovery planning (Define, Review, Test).
• Strive to improve production environment stability by working with others to set up, maintain and monitordatabases/applications,while meeting availability targets.
• Follow established processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required.

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Undergraduate Degree or Technical Certificate.
• 5+ years application support experience
• Nice to have Knowledge of Java, API and Microservices.
• Nice to have PEGA knowledge
• Good Scripting and automation experience with PowerShell, Python, JavaScript or other scripting languages.
• Good understanding of cloud infrastructure
• Good understanding of SQL
• Some knowledge of service management tools like ServiceNow.
• Some knowledge of monitoring tools like Splunk, Dynatrace or Datadog
• Experience with Windows Server and Windows Clustering
• Strength in identifying root causes and implementing targeted and controlled remediation plans.
• Readiness to review, participate in and implement procedures.
• Strength in consulting with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to your own area.
• Strong interpersonal communication skills and can work effectively with vendors to fulfill support requirements.
• Possession of effective incident and change management discipline.
• Willingness to work effectively as a team, helping others to resolve critical service issues.
• Interest and drive to enhance knowledge/expertise by staying abreast of industry and business trends, research industry standards, best practices and new innovations, make recommendations.
• Confidence acting as a reference for team members or clients.
• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Sans Objet