Uber Premium Support Specialist 

United States, West Virginia 

753813169

Your Impact in Role:

You are the primary support point of contact for administrators at Uber for Business’s largest and most important organisations. We’re looking for someone to build strong rapport with these clients by providing consistently excellent and comprehensive support, as well as championing their issues across Uber. You’ll make using U4B as seamless as possible for administrators and the employees at their organisations.

• Drive resolution of complex problems by leveraging internal resources and using multiple communication channels including email and client appointments.
• Partner with internal teams to ensure your customers’ issues are escalated appropriately and satisfactorily resolved while keeping the customer informed of progress along the way.
• Proactively identify trends or impending issues and inform your client to minimise disruption to their service.
• Collaborate with Onboarding Specialists and Account Managers to keep them apprised of client concerns and flag potential cross-sell and up-sell opportunities based on client usage.
• Identify and propose internal systems, product, or policy recommendations to enhance the efficiency of our support team and to improve the client support experience across all U4B partners.

The Experience You’ll Bring:

• Experience in customer support, sales, or account management providing email, phone, or chat support
• Excellent written and verbal communication skills including the ability to listen effectively; to work collaboratively in a team environment while confidently and diplomatically expressing opinions and voicing concerns with other team members.
• Ownership mindset - Appropriately escalates client issues for timely and full resolution and effectively keeps the client informed of resolution status until issue is fully closed.
• Problem-solving – be able to effectively work out next steps to a problem and act independently with our U4B Sales org

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .