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Limitless High-tech career opportunities - Expoint

Armis Support Specialist 
United States 
751520509

18.05.2024

Responsibilities :

  • Deliver professional global Tier 1 technical support to employees and systems globally
  • Work as per IT & Security processes and KPIs
  • Create and improve technical documentation, training materials, and how-to articles to streamline the support process
  • Identify, automate and document solutions to common issues
  • Responsible for new employees' on-boarding setup and orientation
  • Responsible for employees' off-boarding process
  • Maintain and manage end-to-end of assets’ vendors and suppliers
  • Responsible for payments, invoices and working closely with the finance team and vendor’s finance requests
  • Collaborate with other cross-org teams or departments to understand, research and resolve problems
  • Responsible for maintenance of US conference rooms infrastructure and systems
  • Coordinate assets management flow and procedures with the team
  • Coordinate America's IT equipment shipping operations
  • Work with vendors and suppliers of physical and virtual assets
  • Work with on-prem and cloud systems
  • Support and maintain FedRAMP IT & Security systems, users and permissions

Minimum Requirement:

  • 1-3 years of experience with employees in IT technical support
  • 1+ years experience supporting cross-org systems Okta, Google etc
  • 1 + years experience with solving hardware, software, permissions, and network issues
  • Must be a U.S. Citizen

Preferred Skills:

  • Excellent and proven serviceability skills
  • Excellent verbal and written communication and interpersonal skills
  • Ability to prioritize tasks and delegate them when appropriate
  • Strong analytical and problem-solving skills, ability to troubleshoot issues and summarize
  • Ability to be patient with non-technical users and simplify processes and procedures
  • Excellent documentation capabilities
  • Very high motivation and willingness to continuously learn
  • High level of independence and time management skills
  • Team player state of mind, caring about the impact of infrastructure on its users