What you need to know about the role:In this exciting role you will be part of our Service Experience Program Excellence team leading our strategic programs & initiatives empowering our servicing vision.
Job Description:
- Lead and manage complex projects/programs from initiation toimplementation.
- Accountable for delivering projects/programs on time, within defined scope and budget.
- Contribute to driving knowledge sharing, standardization, best practice sharing and lessons learned across the our Program Excellence organization.
- Build strong relationships & networks across the PayPal Global Merchant Services organization and internal stakeholders such as Commercial, Risk, Compliance, Finance, Product, and Marketing.
Your day-to-day:
- Support Business Leaders to scope and structure newprojects/programs.
- Accountable for project documentation including project plans, timelines, status reports, and issue/risk logs.
- Responsible for controlling and monitoring performance across all aspects of an assigned project
- Provide support to senior leaders through decision making processes.
- Communicate project portfolio updates regularly to all stakeholders across all levels of our organization .
What do you need to bring;
- 3 to 5 years program management experience preferably within a Merchant or Technical Servicing organization.
- A recognized program managementqualification/membershipwould be beneficial but not essential.
- Proven success in delivering complex projects/programs within scope, on time and within budget while exceeding stakeholder satisfaction.
- Ability to assess, analyze, and resolve issues, and distill that complexity into simple communication.
- Strong organizational and time management skills.
- Strong analytical, verbal and written communication. Quality focused with strong attention to detail.
- Ability to handle multiple projects and assignments. Ability to work under pressure to tight deadlines.
- Demonstrate a willingness to take charge and work effectively to deliver results, despite internal or external obstacles.
- Ability to drive senior stakeholder management across all levels of our organization.
- Confident with preparing presentations for a variety of audiences.
- Experience in proposing solutions and driving decisions.
- Passion for user experience with a strong operational background.
- Ability to work independently and in a team environment across geographical boundaries.
- Self-motivated, with the ability to work on own initiative.
- Proficient in Microsoft Office Tools.
Our Benefits:
Any general requests for consideration of your skills, please