Bigid Senior Customer Success Manager 

Singapore 

723736135

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

What you’ll do:

Customer success owner for your assigned book of business in the region.

• Customer Retention & Growth
• Builds and fosters trusted relationships with leaders from our customers’ engineering and data security, privacy, and governance organizations
• Excellent communication skills. Ability to set expectations and communicate goals with customers at various levels, from a developer to a CIO
• Mobilizing internal and external resources to remove technical and business barriers to adoption and growth
• Provide technical and business consultation and guidance to clients, ensuring they are leveraging the full value of the company’s products and services
• Advisory
• Identify and assist in resolving technical challenges that customers face, ensuring that issues are addressed quickly and efficiently.
• Partner with the customer account team to orchestrate a near, mid, and long-term vision and strategy for the overall customer’s adoption and realization of value across all aspects of the BigID product offering.
• Provides product demonstrations and technical consultation to showcase how the BigID product can meet client needs
• Review customer architecture to ensure they are enhancing security posture and capturing ROI as BigID releases new features and functionality
• Map product capabilities to customer business processes and compliance requirements (GDPR, CCPA, PCI, HIPPA, etc)
• Assist with competitive analysis between BigID and other product vendors in the market
• Cross-Functional Collaboration:
• Fosters a culture of customer-centricity and continuous improvement
• Collaborates with internal teams (Product team, engineering, and sales) to ensure seamless communication and delivery of solutions to clients

What you’ll bring:

• 5+ years in a Customer Success (or related) role managing a portfolio of enterprise accounts with knowledge of technical account management, technical consulting, solution architecture or similar client-facing roles.
• Experience working in the APAC region for at least 3 years.
• Strong technical knowledge across relevant technologies, systems, or platforms, with the ability to translate complex technical concepts into business solutions
• Excellent communication, problem-solving, and interpersonal skills, with the ability to engage and influence both internal and external stakeholders at various organizational levels with proven competency in CIO, CPO, CDO, and CISO level conversations
• Ability to understand customer needs and provide appropriate best practices
• Track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsell.
• Deep understanding of value drivers in recurring revenue business models
• Experience working cross-functionally with sales, product, and engineering teams to drive client success and retention

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

• Equity participation - everyone shares in our success
• Flexible work arrangements
• Other compulsory benefits based on country of residence

Our Values:

We look for people who embody our values - Care, Do,Try & Shine.

• - Wecareabout our customers and each other
• Do- Wedowhat it takes to make a positive impact
• Try- Wetryour best and we don’t give up
• Shine- Weshine