Amazon Principal Customer Solutions Manager Strategic 

United States, California, San Francisco 

695037860

You will be a trusted advisor to our customers. You will leverage your program management, technical, organizational, and transformation expertise to understand your customer's business and strategic goals, translate those goals into an executable plan, and drive that plan to successful outcomes. You will understand your customers' biggest IT challenges, and provide prescriptive guidance, based on AWS best practices, navigating the customer through the operational, educational, and governance aspects of a successful AWS cloud journey.You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.
In addition to your customer facing responsibilities, you will help shape the rapidly growing Customer Solutions Management function, where your passion to define and implement standard processes, methodologies, and tools will be highly valued.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

Basic Qualifications
- 15+ years leading complex, large scale, IT/technical/engineering programs
- 10+ years in a senior customer facing role
- Bachelor's degree in science, technology, engineering, math or equivalent experience
- Direct experience in implementing AWS/cloud services
- Deep understanding of software development/engineering life-cycle from conception to delivery

Preferred Qualifications
- Robust understanding of key technology and market trends
- Prior experience working in a technology sales organization
- Direct experience leading large enterprise transformations with AWS/cloud services
- Working experience as a SCRUM master or leading a SAFe program
- AWS or other cloud certificationsPursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.