Amazon Technical Account Manager ES - SI AUTOMFG 

Germany, Bavaria, Munich 

635278437

As we continue to rapidly expand AWS’s Enterprise Support organization you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and active support to achieve AWS certifications.CultureBenefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.
Key job responsibilities
* Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planning
* Utilize technical skills to solve difficult support issues and technical challenges
* Understand operational parameters and troubleshooting process for customer issues and escalations
* Advocate for customer needs to overcome adoption blockers and drive new feature development
* Improve customer capabilities by running workshops, operations and architecture reviews
* Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption
* Work with customers across all levels from developers through to C-Suite executives

- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Experience in technical engineering
- Bachelor's degree