Citi Group Vice President - Payment Operations Lead Hybrid 

Philippines, Taguig 

603062747

The Payment Operations Lead is responsible for leading areas of Payment Operations and expected to identify and drive strategies that would lead to optimization of operations leading to operational efficiency, automation and building the future Payment Operations.

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The Payment Operations Lead is expected to work closely with the Payment Operations Head to deliver key initiatives, address industry requirements, represent the Bank in external and internal forums that may involve, regulators, cluster and global leads.

In this role , you are expected to:

• Oversee daily operations for multiple teams and several unit supervisors and ensure teams meet performance and quality expectations
• Identify and drive solutions to optimize operations and drive initiatives and strategies ensure alignment with the Cluster Operations leads
• Manage staff resource allocation while assisting with the development and oversight of the budget
• Resolve complex and highly variable issues with significant departmental impact
• Evaluate performance and make recommendations for training/development, pay increases, hiring, terminations and other personnel actions
• Ensure essential procedures are followed and contribute to defining workflow standards
• Contribute to the objectives of the entire Services function specifically Payment Operations
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Represent Payment Operations in key industry forums for the Bank

As a successful candidate, you’d ideally have the following skills and exposure:

• 6-10 years of experience in a related senior level role with experience in trade / cash operations and management
• Proven experience in creating and implementing processes that result in improved business performance
• Effective verbal and written communication and analytical skills

• Bachelor's/University degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Take the next step in your career, apply for this role at Citi today

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