Verint Software Engineer- Support 

India, Karnataka, Bengaluru 

595360841

: Full-time T3/4 Support Engineer, working in GMT-3 time zone

Principal Duties and Essential Responsibilities:

• Independently troubleshoot customer issues by analyzing product & systemic behavior.
• Ability to understand and solve complex problems and concepts as well as make decisions based on given input.
• Work as a liaison & drive communication internally between T2 Support, engineering & product management to resolve customer issues to ensure customer satisfaction.
• Proactive in identifying critical point of failure, raising flags & escalating issues that are of urgent nature.
• Detail-oriented and highly organized, ability to juggle multiple priorities and parallel projects and products simultaneously.

Computer Science graduate (or related education domain).

Requirements:

• Proven knowledge of Micro Services architecture
• Knowledge of Linux and familiarity with Windows are an advantage.
• Familiarity with infrastructure components, mainly Docker, Kubernetes, Kafka, Redis, Postgres DB, DataDog
• Proven knowledge of AWS framework
• Ability to perform code fixes for identified issues in server components – Java, Node JS, Spring boot, JavaScript – an advantage.
• Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions (Wireshark or similar).
• Data Communications knowledge - TCP/IP, LAN/WAN
• Ability to write technical and procedures documentation.
• On-call duty as necessary (escalations).
• Work inGMT-3 time zone
• Fluent English

Personal Skills:

• Good interpersonal skills.
• Good written and verbal communication skills.
• Team player.
• Autodidact, fast learner, structured and process oriented