PayPal Service Experience Incident Lead 

Ireland, Dublin 

579743370

Essential Responsibilities:

• Scope: The project & program responsibilities are focused on internal information system-specific project tasks or non-technical project completion using an internal customer perspective, both typically from initiation through delivery.
• Develop comprehensive project plans and manage project portfolios.
• Lead and mentor project teams.
• Coordinate efforts across various teams to maintain progress and quality.
• Identify and mitigate significant project risks.
• Ensure all deliverables meet rigorous quality standards.
• Provide strategic updates to senior stakeholders.
• Manage project budgets and resources effectively.

Minimum Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Adaptability: Service-oriented, adaptable, and resilient to dynamic incident scenarios.

Accountability: Results-driven with a strong sense of personal accountability.

Detail-Oriented: High attention to detail, quality control, and process adherence.

Analytical Thinking: Advanced skills in analyzing data, defining insights, and presenting metrics (e.g., KPIs).

Interpersonal Skills: Strong listening skills, ability to build rapport, and proactive awareness of internal and external challenges.

Flexibility to handle incidents beyond standard working hoursincidents don’t adhere to a 9-to-5 schedule.

Our Benefits:

Any general requests for consideration of your skills, please