EY SAP Service Management - Manager 

India, Karnataka, Bengaluru 

502994735

Technology Consulting, Service Delivery Center, Senior Analyst – ServiceNow

You’ll get to work on cutting-edge, disruptive technologies and assist with building and implementing new technology solutions and products to address challenges faced by the banking industry.

Skills and attributes for success

• Assist the technical Lead on implementation project teams, directing other technical consultants and testers.
• Assist Engagement Lead in workshops to gather agile user stories/epics/features using ServiceNow Agile or client-preferred Agile software.
• Direct customers on best practices across ServiceNow products and platforms.
• Develop Offerings, Solutions, and Designs for product implementations.
• Deliver Application UI Configuration and Workflow Configuration.
• Development of client-specific reporting needs, including Performance Analytics.
• Interface with ServiceNow technical product teams as needed.
• Prepare all client-facing and internal deliverables that are technology-related.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
• Collaborate and contribute to creating, deploying, and maintaining Technical Best Practices and Standards.
• Ensuring technical deliverables are complete, consistent, high quality, on time, and deliver valued outcomes.

• Collaborate with client teams to understand and capture business requirements and translate them into technical requirements for ServiceNow configuration.
• Assist in designing and configuring a detailed end to end integration architecture using FSO capabilities and other core systems including any custom integration requirements utilizing REST and SOAP APIs as applicable

To qualify for the role, you must have

• Minimum 3 years of demonstrated experience as a key technical resource leading the development of solutions in client environments.
• 3+ years of ServiceNow implementation experience with CSM implementations in a client consulting environment is required.
• 1+ years of ServiceNow implementation experience with FSO implementations in a client consulting environment is required.
• Proficiency with Agile project management and delivery methodologies.
• Demonstrated hands-on experience in technical consulting and client-facing roles required
• A bachelor's degree from an accredited college or university is preferred. Certifications in Certified ServiceNow Administrator (CSA), Certified Implementation Specialist (CIS-CSM, and Application Developer (CAD).
• Industry Certifications, including SAFe Product Owner, SAFe Implementer, SAFe Agilist, and Scrum Master, are also preferred.
• Maintain all certifications and micro certifications and continual progression in developer learning plans.
• Excellent oral and written communication skills with the ability to present and articulately explain technical information.
• Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs.
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all critical technical decisions during project delivery.
• Experience with spokes and integration hub
• Experience with implementing Disputes on ServiceNow FSO is preferred.

Ideally, you’ll also have

• Experience with ServiceNow Next in UI design configuration, implementation, development, standard list/form/navigation updates, workflows, instance management, and creating tables and fields, working with remote tables, playbooks.
• Experience with SDLC, Agile Scrum, SAFe, and Kanban methodologies. Excellent communication skills, team player, drives processes, and actively owns deliverables.
• Deep understanding of ServiceNow Platform end-to-end delivery processes; advanced functional and technical knowledge of the ServiceNow FSO, CSM best practices.
• Familiarity with the platform data model including CSM, data analytics, data reporting, ServiceNow Process; strong process development, facilitating requirements for ServiceNow implementations and ServiceNow integration (SOAP, REST, XML), automation, and workflows.
• Demonstrated knowledge in the creation and modification of various Access Controls (ACLs), Business Rules, Scripting, Ajax Query, Glide Scripting, Jelly Scripts, Java Scripting, UI Policies; Service Portals (Widgets, Server Scripting, Client Scripting, JavaScript, HTML, CSS, SQL, Portal Configuration); ServiceNow version experience; Yokohama, Xanadu, Vancouver, Tokyo, San Diego, Rome
• Strong interest in cloud computing and related technologies, including SaaS, PaaS, and IaaS.

What We Offer

We offer a competitive compensation package where you will be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you will decide how much vacation time you need based on your circumstances. You will also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Plus, we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: We will give you the insights, coaching, and confidence to be the leader the world needs.
• Diverse and inclusive culture: We will be embraced for who we are and empowered to use our voices to help others find theirs.

Unsure if you meet all the job description qualifications but are deeply excited about the role? We still encourage you to apply!