SAP Senior Account Director Samsung-South Korea 

India, Karnataka, Bengaluru 

472351140

Account Management

• Serves as the end-to-end account owner.
• Owns senior client relationships, and understands business needs & context.
• Strong customer success focus with empathy for customers and ability to earn trusted advisor status.
• Sales skills to engage with customers during select and identify cross-sell/up-sell opportunities.
• Drives sales & consumption efforts leveraging relevant SAP resources.
• P&L responsibilities.
• Deep knowledge of how companies operate/ business modes, strategies, and end-to-end business processes.
• Demonstrated success in dealing with difficult customer situations and discussing complex and often sensitive issues with customer executives.
• Leads (virtual) account team and coordinates all roles across the customer.

Functional Experience

• Experience driving customer value realization based on agreed business outcomes including driving renewals, expansions, and upsells.
• Expert governance and stakeholder management skills.
• 8+ years of experience in Sales or Consulting with complex business software/IT solutions.
• Bachelor's degree or equivalent highly preferred (MBA preferred).
• Experience with long-term planning of resources, technology, and account structure.
• Knowledge of financial, competitive, and regulatory environment (as applicable).
• Strong knowledge of the complete SAP offering (including Service and Support).
• Experience working in and around cloud and on-premise software solutions, a deep understanding of the characteristics, challenges, and benefits of each.
• Knowledge of SAAS, PAAS, and IAAS processes including provisioning, onboarding, and customer support.
• Experience with complex global transformation programs in a consulting or advisory capacity across the SAP product portfolio and partner network.
• Proven ability to manage highly complex organizations and apply risk-mitigation strategies to customer situations.
• Leading the customer to desired business outcomes, value management, and ROl experience.
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.

SAP Specific Knowledge

• Ability to Interpret consumption data and drive insights to action.
• Ability to structure and motivate core account team to support customers in a cost-efficient manner.
• Ability to orchestrate resources such as junior sales quota carriers as needed.
• Broad understanding of SAP solution portfolio and the business processes they enable with deep expertise in one or more LoBs.
• Detailed understanding of navigating SAP's support processes and Organization(s).
• Established relationships with SAP MU leadership, account teams, and Industry teams.
• Alignment with product/solution management teams /organization is a plus.

Soft Skills

• Excellent executive presence.
• Expert relationship-building skills, relationship-minded.
• Ability to partner with other SAP leads.
• Focused on both consumption and sales to maximize customer success.
• Strategic thinker, with a high degree of creativity and innovation.
• Results-driven.
• Excellent verbal and non-verbal communication skills.
• Strong program/project management.
• Expert governance and stakeholder management skills.
• Strong commercial/deal support skills, especially subscription-based.
• Ability to manage through crises.

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