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IronSource Technical Support Engineer 
Israel, Tel Aviv District, Tel Aviv-Yafo 

  • Researching issues and identifying potential solutions while providing prompt and accurate feedback to customers and internal stakeholders.
  • Understanding how things work under the hood and providing possible solutions.
  • Prioritize and manage multiple issues from customers on our products and platform, simultaneously
  • Communicate internal stakeholders and ensure that they are well informed of the progress and plan
  • Being a committed team player that can help lead others through challenging customer issues
  • At least 3 year of experience as a Technical Support Engineer Tier 3
  • Details oriented person
  • Having the ability to research, diagnose and resolve technical issues
  • Capable of defining and maintaining test procedures, test plans, bug tracking and prioritization
  • Experience with SQL

Experience working with customers

  • Working with Android environments