IronSource Technical Support Engineer 

Israel, Tel Aviv District, Tel Aviv-Yafo 

469361681

• Researching issues and identifying potential solutions while providing prompt and accurate feedback to customers and internal stakeholders.
• Understanding how things work under the hood and providing possible solutions.
• Prioritize and manage multiple issues from customers on our products and platform, simultaneously
• Communicate internal stakeholders and ensure that they are well informed of the progress and plan

• Being a committed team player that can help lead others through challenging customer issues
• At least 3 year of experience as a Technical Support Engineer Tier 3
• Details oriented person
• Having the ability to research, diagnose and resolve technical issues
• Capable of defining and maintaining test procedures, test plans, bug tracking and prioritization
• Experience with SQL

Experience working with customers

• Working with Android environments