Amazon Operations Manager Ring Data Engineering Services 

India, Telangana, Hyderabad 

385103263

Job MissionAs an Operations Manager, you will become an expert in the processes. You will manage other leaders to ensure that data associates are adequately trained and supported. You will ensure that accuracy and standards are maintained, and that risks and mitigation strategies are communicated across a globally distributed organization.In this role, you will:- Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
- Partner with the Knowledge Management, Capacity and Workforce Planning to prioritize and manage regular operational workflows as well as associated training needs
- Communicate effectively with other operations and/or program managers at other sites regarding risks, mitigation strategies, and success of project SLAs
- Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable- Troubleshoot and resolve technical and logistical issues

• Bachelor's degree or higher (Any Stream) with relevant experience of 8+ years with 4+ years of people management.
• Previous experience as an Operations, Project or Program Manager directly managing and developing front-line manager.
• 2+ years of experience as a L4 Team Manager in Amazon (for Internal candidates only)
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Proficiency verbal and written communication skills in English
• Experience with process improvement/quality control tools and methods

• Master’s Degree
• Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
• Excellent communication, strong organizational skills and very detail-oriented
• Leadership experience in coaching and performance management
• Experience in managing process and operational escalations
• Experience with aspects of speech and language technology
• Fluency in a foreign language is a plus