JPMorgan Outsourcing Governance Specialist - Associate genders 

Germany, Hesse, Frankfurt 

369445422

Job responsibilities

• Organize and presenting material in the JPMSE OF
• Analyze, consolidate and support production of reports on trends/metrics/data suitable for consumption at varying seniority levels
• Support the preparation of the JPMSE OF documentation materials
• Provide guidance as a Subject Matter Expert on all outsourcing-related queries
• Assist with the management of outsourced services, including performance monitoring, risk assessment, and issue management
• Contribute actively to Continuous Improvement projects with a focus on operational readiness and efficiency improvements
• Produce regular reports on outsourcing-related metrics and provide insights and recommendations to management
• Build positive relationships through on-time delivery of commitments and ensure effective communication with stakeholders
• Support audit RFI (request for information) and sample testing
• Manage the shared mailbox in timely manner to provide stakeholders with added value response to their queries
• Prepare and delivering outsourcing trainings as per assigned focus topics

Required qualifications, capabilities, and skills

• Strong desire for learning, personal growth and undertaking responsibility
• Proactive approach to problem solving, taking end-to-end ownership of issues and having the determination to follow things through
• Tech savvy and proficient in MS Excel with advanced knowledge of MS PowerPoint
• Aptitude to work effectively as part of a team in a fast-paced, deadline-driven environment with competing priorities
• Agile approach to identifying solutions and proposing improvements
• Ability to gain commitment among stakeholders and drive initiatives to completion effectively and independently
• Capability to both provide and receive constructive peer feedback
• Fluency in both written and spoken English language is required

Preferred qualifications, capabilities , and skills

• Experience in financial services or related industries
• Practical knowledge of Automation Tools such as Alteryx and Tableau or a willingness to learn
• German language knowledge is an advantage
• Good analytical skills and high attention to detail
• Excellent communication skills both oral and written