Monday Channel Business Support Specialist 

Australia, New South Wales, Sydney 

340172497

• Act as a primary point of contact to client facing teams, resolve/escalate tickets
• Initiate and lead projects/initiatives driving process improvements
• Resolve/elevate all internal system-related issues, such as Salesforce and our partner portal
• Have a great understanding of the organization, and direct requesters to the right resource as fast as possible
• Integration support between core platforms we leverage Workato, salesforce, monday
• Drive innovation with our core channel processes with relation to Salesforce, Marketing (MDF) and Commissions for local channel partners
• Develop and maintain documentation for processes and procedures.
• Drive cross-departmental processes for new partner onboarding with finance and channel team to help set up new partners and relevant marketing vendors
• Collaborate with the Partnerships and Business Operation segment Leaders to drive data-influenced decisions and segment strategy
• Drive efficiency with salesforce processes for partner contracts and commission processing
• Support on local business operation reporting needs for Salesforce, Looker, Tableau by building local reporting and supporting on support tickets for relevant channel platforms
• Analyze performance metrics to inform future initiatives to improve channel processes

• 4+ years Proven experience in business operations or business operations
• Technical Expertise in Salesforce, Looker and Tableau, Excel
• Strong collaboration skills with various teams.
• Exceptional Problem-Solving Skills and communication skills
• Excellent analytical abilities with meticulous attention to detail
• Ability to identify issues and solve them independently
• Ability to work in a fast-paced, dynamic environment

Preferred Qualifications:

• Experience in SaaS environments.
• Salesforce administration
• Tableau or Looker Experience