EY Senior Associate - Resource Analyst 

India, Karnataka, Bengaluru 

284516057

Senior Associate - EM Retain Administration

As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes, and protocols

Ticket management & QA,including:

• Handle and resolve tickets, efficiently through expert utilization of RM Hub SharePoint.
• Conduct Quality Assurance reviews for team members to minimize understanding gaps.
• Support team members in meeting SLAs, contributing to reduced errors and improved Turnaround Time.
• Oversee first level escalation management for the aligned team and incorporate best practices as part of continuous learning and application.

Data Management and Reporting,including:

• Monitor and ensure thorough data cleansing process.
• Uphold adherence to report timelines.
• Ensure the timely completion of all assigned activities by the team members.

Collaboration and Support,including:

• Collaborate effectively with the Technology Enablement & analytics team (TE&A) by providing support for any new additional tasks.
• Maintain open communication channels to facilitate seamless collaboration with stakeholders.
• Support in team development, oversee team workload, and ensure well-being.

Accountable to

• Supervising Associate

Coaching and developing/Indirect line management

• Associate RMT member on understanding of RM hub SharePoint ticket, reporting context and provision of insightful information

Skills

• Minimum of 3 years of experience in Retain and reporting.
• Proficiency in Retain, MS Excel, MS Office and basic knowledge of Power BI.
• Programming Skill - Python
• Experience with Retain reporting.
• Strong communication and stakeholder management skills.
• Excellent teaming and interpersonal skills.
• Positive attitude and ability to excel under tight timelines.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn
  new things in this fast-moving environment
• An opportunity to be part of a market-leading, multi-disciplinary team in the only
  integrated global assurance business worldwide.
• Opportunity to work with EY GDS Assurance practices globally with leading businesses
  across a range of industries

What we Offer

•Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

•Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

•Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.

•
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.