JPMorgan Associate Product Manager Personalization - Offers & Shopping 

United States, Delaware, Wilmington 

269556393

As an Associate Product Manager, Personalization within Offers & Shopping, you will be part of a highly cross functional, collaborative product team that partners with design, technology, finance, legal, controls, and analytics to design and develop next generation Offers & Shopping experiences. You will help craft the product strategy, develop market-leading product innovation, and steer the Chase Offers & Shopping consumer experience to become more personalized and engaging. This is an exciting opportunity to impact all aspects of the consumer journey including intent capture, offer relevance/personalization, and consumer communications such as alerts and emails.

Job responsibilities

• Combine vision, creativity, research, and data-based insights to transform the Offers & Shopping customer experience with ground-breaking product innovation
• Manage the personalization product roadmap, backlog, requirements, and prioritization
• Lead discovery on new initiatives, including determining and refining business value, customer value and working with tech partners for tech feasibility and data availability
• Partner with design and research teams to lead customers experience improvements and new features desirability
• Create and champion new ideas and use cases by getting feedback from internal stakeholders, user research, customer feedback loops and analyzing the competitive landscape
• Create initiatives, epics and user stories in JIRA backlog, as well as identify and engage cross-impacted teams to prioritize work
• Refine and prioritize stories, as well as lead sprint planning and execution (along with other scrum cadences and events) for technology development teams for consumer experience requirements

Required qualifications, capabilities, and skills

• 3+ years of experience in product management, digital, technology, fin-tech, banking, corp dev, strategy and/or consulting
• Experience developing roadmaps and immersive experiences to impact customer engagement and acquisition; must be user experience-obsessed
• An outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), work well in cross-functional teams
• Ability to identify and address program execution needs in a fast-paced environment; previous exposure to agile practices and ability to adapt agile tools
• Solid organizational and project management skills, including strong follow through skills and the ability to manage and prioritize multiple projects, deadlines and workstreams
• Ability to partner directly with technology scrum teams to translate product requirements and user stories into technology sizing estimates and requirements
• Excellent written and verbal communication skills; ability to present facts, thoughts, and ideas in a clear, concise, and convincing manner to stakeholders and partners
• Great at balancing strategic & creative thinking and tangible execution

Preferred qualifications, capabilities, and skills

• Experience working on consumer digital products, operations, servicing and controls partners to align roadmap
• Understanding of modern web technologies, web application frameworks and mobile native technologies