EY ServiceNow - Integration UI Builder-Playbook-CIS-CSM-Dispute 

India, Uttar Pradesh 

16307769

Senior Developer CSM/FSO/IRM

As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem.

Your key responsibilities

• Lead the design, configuration, and customization of the ServiceNow platform, focusing on integration, UI Builder, and Playbook functionalities to enhance user experience and operational efficiency.
• Develop and implement service request fulfilment workflows, leveraging CIS-CSM capabilities to streamline customer service processes and improve dispute management.
• Utilize advanced scripting tools and ServiceNow functionalities to automate complex tasks and optimize business processes.
• Architect and execute integrations with third-party systems, ensuring seamless data flow and process automation.
• Collaborate with business stakeholders to gather detailed specifications and deliver high-quality products/releases that align with business objectives. Create and maintain comprehensive technical specifications documentation.
• Manage data loading, manipulation, and maintenance between ServiceNow and other systems, ensuring data integrity and compliance with business requirements.
• Work closely with business liaisons to design and optimize dashboards, home pages, performance analytics data collectors, and reports that provide actionable insights for decision-making.
• Analyze user stories and internal procedures to enhance system capabilities, automate workflows, and address scheduling limitations throughout the development and delivery of ServiceNow releases.
• Conduct thorough system and integration testing with both sample and live data, ensuring high-quality deliverables and adherence to best practices.

Skills and attributes for success

• 3-6 years of experience in ServiceNow development and administration, with a strong focus on integration, UI Builder, Playbook, and CIS-CSM.
• Proven expertise in dispute management processes and Financial Services Operations (FSO).
• Strong understanding of ServiceNow modules, functionalities, and best practices.
• Proficiency in scripting languages and tools relevant to ServiceNow development.
• Excellent analytical and problem-solving skills with a focus on delivering business value.
• Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.

To qualify for the role, you must have

• College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
• Must have CSA and minimum 1 CIS in CSM or IRM
• Approximately 3 to 6 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period.
• Experience in leading projects and mentoring junior developers.
• ITIL foundations certification a plus

Ideally, you’ll also have

• Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories.
• Knowledge about ServiceNow’s latest version’s features.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you