Cyberark Technical Writing & Content Strategy Team Lead 

Israel 

130428894

This role blends people leadership, strategic vision, and hands-on expertise in technical communication, content architecture, and UX writing. You will partner across R&D, Product, UX, and Customer Experience to deliver unified, intelligent, and high-impact content.

Key Responsibilities

• Lead, coach, and mentor a team of UX and technical writers across product areas.

• Drive the content strategy for unified documentation and microcopy that supports CyberArk’s transition to SaaS, multi-service offerings, and frictionless self-service experiences.

• Oversee planning and execution of initiatives including:
  - Content reuse, modularization, and structured writing (DITA/XML/Markdown)
  - SEO optimization, terminology standardization, and synonym mapping
  - AI-readiness and prompt-aware documentation models

• Collaborate cross-functionally with PMs, UX, Dev, Support, and CX teams to ensure content aligns with product and user needs.

• Use analytics (e.g., Mixpanel, Adobe Analytics) to track content effectiveness, user behavior, and supportability metrics.

• Champion documentation accessibility, localization, and content governance.

• Contribute directly to high-priority documentation and microcopy as needed.

• 7+ years of experience in technical writing, UX writing, or content design,

• 2+ years in a leadership or mentorship role.

• Proven success in leading documentation initiatives across complex, cross-functional teams.

• Strong command of structured authoring, content modeling, and reuse strategies.

• Experience with authoring tools such as MadCap Flare, Markdown-based systems, and Git.

• Ability to distill complex technical concepts into clear, concise, user-focused content.

• Deep understanding of the user journey, information design, and content usability.

• Excellent communication and collaboration skills.

• Native-level English fluency in writing and editing.

Preferred Qualifications

• Familiarity with AI tools, prompt engineering, or documentation for intelligent assistants.

• Experience with localization workflows and content operations at scale.

• Exposure to CI/CD environments and documenting cloud-based platforms (e.g., SaaS, microservices).

• Demonstrated ability to use data to inform content decisions and strategy.

• Background in cybersecurity, DevOps, or infrastructure platforms a plus.