Cisco Customer Success Manager 

Australia, Western Australia, Perth 

105752904

What You'll Do

their business and technical goals. Your responsibilities will include:

• Driving softwareutilization

• Proactively handling renewal risks,demonstratinginsights to increase customer retention, andfacilitatingworkshops to review adoption progress and ensure successful onboarding.

• s andpartners to understand their challenges andobjectives, and collaborating with Sales,Delivery,Customer Success, Renewals, and Business Entities toidentifyuse cases that drive value and business outcomes.

• Acting as a technology advocate, providing feedback to Cisco’s product teams for development and enhancements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends.

• Offering expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies.

Who You'll Work With:

Who You Are:

• years experiencein the technology industry​

• ​Advanced understanding of IT/ Infrastructure & Software​

• Direct experiencein drivingcontinuous software value throughuse-case driven engagements​

• ​Proven experience in a related function with direct customer advocacy and engagement inpost salesor professional services function.​

• mapping their desired outcomes to technology capability

• Experience in working with planning,implementationand operations teams to improve user and admin experience

• Good understanding of financial metrics such as AOV, ARR and subscription revenues.

new opportunities and are dedicated to ensuring customer success and satisfaction. You will have full Australian working rights.

By joining us,

We celebrate diversity and believe that varied perspectives drive innovation and excellence.