דרושים Support Analyst ב-United States, Tennessee, Nashville

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.
Key job responsibilities
• Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
• Provide on-call support for high severity incidents and act as an escalation point of contact for team
• Assist with activities to triage and escalate system or network outages to reduce downtime
• Understand and execute change management activities in a high availability environment
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
• Effectively manage and oversee IT asset inventories
• Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
A day in the life• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

- High school or equivalent diploma

- Bachelor's degree
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

ABOUT THIS ROLE
As a System Development Engineer, you will…
- Provide Infrastructure support, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on coding projects primarily in Java and AWS technologies
- Provide Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- Provide System and Support status reporting
- Own one or more technical components
- Improve Audible's infrastructure, operational performance, and stability
- Participate in designs, code and procedures reviews
- Identify opportunities arising from technical discussions and do the technical trade-offs
- Troubleshoot, research root causes and thoroughly resolve defects
- Drive large scale technology projects
- Drive pipeline automation and CI/CDABOUT AUDIBLE

- 1+ years of experience in automating, deploying, and supporting infrastructure
- 1+ years of experience with Linux/Unix
- 1+ years of experience programming with Java

- Experience with CI/CD pipelines build processes
- Experience with pipeline automation
- Experience with large scale projects

As a Senior Fiber Process Engineer, you will play a crucial role in our Avionics development lab. Your primary responsibilities will include building and testing complex fiber optics assemblies, opto-mechanical assemblies, lasers, and amplifiers. You will be tasked with providing innovative improvement strategies for our existing manufacturing processes to enhance efficiency and quality.A key aspect of your role will be supporting the development, prototyping, and failure investigations of fiber optics and opto-mechanical devices. You will also participate in test campaigns of optics and optoelectronics systems, ensuring they meet rigorous performance standards.Additionally, you will be responsible for setting up and maintaining high-quality, high-efficiency assembly lines within our laboratory environment. Your expertise in optimizing processes and workflows will be invaluable in driving continuous improvement across our operations.Export Control Requirement:
Key job responsibilities
Build and test complex fiber optics assemblies, opto-mechanical assemblies, lasers, and amplifiers.
Develop innovative improvement strategies to enhance the efficiency and quality of existing manufacturing processes.
Support the development, prototyping, and failure investigations of fiber optics and opto-mechanical devices.
Participate in test campaigns of optics and optoelectronics systems to ensure they meet rigorous performance standards.
Set up and maintain high-quality, high-efficiency assembly lines within the laboratory environment.
Optimize processes and workflows to drive continuous improvement across the operations.
A day in the life
This lab engineer will be a member of the Inter satellite Link (ISL) team with responsibilities of improving the manufacturing processes and methods necessary to reduce build time and increase throughput. In this role you will work in close contact with the design engineers, building and qualifying new designs, while supporting other activities as such as system test campaigns or manufacturing line troubleshooting and process improvements.

- Experience in developing functional specifications, design verification plans and functional test procedures
- Engineering degree in optics, photonics, physics, or Electrical Engineering.
- 5+ years working in engineering/scientific laboratory
- 5+ years’ experience in fiber optics process development or manufacturing, including stripping, cleaving, splicing and recoating
- 5+ years’ experience testing optical systems (free space, fiber optics, lasers)

- Master's degree in electrical engineering, computer engineering, or equivalent
- Experience working with interdisciplinary teams to execute product design from concept to production
- Experience with the project management of technical projects
- 10+ years working in engineering/scientific laboratory
- 10+ years’ experience in fiber optics process development or manufacturing, including stripping, cleaving, splicing and recoating
- Experience with optical measurement on high precision optical components and systems, such as interferometry, transmission and reflectivity, laser beam characterization etc.
- Experience running HALT and HASS test campaigns
- Experience in troubleshooting and servicing optical, electrical or mechanical equipment
- Experience in one or more of the following areas: thermal management, manufacturing automation, test automation, mechanical design, Python scripts.
- Strong Mathematical/Statistical/Physics fundamentals.
- Strong operational and organizational skills

About The RoleAs an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.Key job responsibilities
- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
- Ensuring infrastructure networking and computing systems remain available during production hours.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Managing local technical projects.
- Maintaining or creating policies, procedures, and processes.
- Identifying root-causes of operational issues and process inefficiencies.

- High school or equivalent diploma
- 2+ years of supporting and maintaining a corporate network environment experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience

- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment

Key job responsibilities- Develop and implement automation solutions to streamline operations and increase productivity.
- Write clean, well-documented code in languages such as C#, Java, Python, C++, or JavaScript.
- Demonstrate a basic understanding of software design principles, data structures, and algorithms.
- Basic skills in backend and frontend development, utilizing server-side languages and frontend technologies (HTML, CSS, JavaScript frameworks).
- Ability to learn AWS services and cloud architecture principles.
- Implement project management best practices
- Develop and maintain project documentation and templates
- Recommend and implement process improvements

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- Ability to understand and write basic codes in programming languages such as C#, Java, Python, C++, or JavaScript

- Bachelor's degree in IT, computer science or equivalent
- Minimum of 2 years of relevant experience in software development, automation, and project management