דרושים Program Manager ב-United States, Oregon, Beaverton

This job is responsible for managing a financial center (FC) in collaboration with senior team members, supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively. Key responsibilities include overseeing of functions such as the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improvement of financial center performance. Job expectations include ensuring that directives are implemented and taking up leadership responsibility for the financial center when teammates are absent.

Responsibilities:

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills:

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

High School Diploma / GED / Secondary School or equivalent

WHO YOU WILL WORK WITH

In this role you will partner cross-functionally across the broader Men’s licensed basketball (grassroots, NCAA and NBA) Apparel Product creation team. The key partners you will work with include:

• Primarily licensed basketball product management
• Secondarily branded and signature basketball product management
• Global design
• Global apparel materials, technical development and product creation centers
• Global and geography merchandising
• Consumer insights
• Margin, finance, sourcing, costing and planning
• External partners across grassroots, NCAA and NBA

WHAT YOU BRING

• Bachelor's degree in Business, Product Development, Sports Product Management, or a related field. Will accept any suitable combination of education, experience, and training
• 1+ years of experience in product, merchandising, or similar consumer-oriented role
• Creativity and passion for product, consumers, lifestyle fashion/trend, sport, color and style
• Excellent presentation and interpersonal communication skills
• Able to lead and influence a team and enable collaborative working relationships
• Ability to work independently and cooperatively in a diverse group
• Attention to detail and proven record of delivery against deadlines
• Necessary Skills/Tools: Excel, SmartSheets, Visual ToolCreation (Powerpoint/Keynote/Miro);MMX understanding is a bonus
• Domestic and international travel (limited Int’l) required (±5%)

IN THIS ROLE YOU WILL

• Support the product management team and product strategy as we work towards building industry leading apparel that inspires the next generation of basketball athletes
• Facilitate Product Line Management team deliverables and work closely with a variety of cross-functional partners to ensure excellence in data and product integrity and sample needs
• Own the creation and maintenance of foundational tools and processes, including brief tools, Visual Line Plans (VLPs) and Product Toolkits.
• Be seen as a leader for the business, expected to keep projects on task and communicate regularly to partners.

What you bring:

• Using your expertise in the field of exceptional consumer service and product knowledge to serve and deliver a premium brand experience to our consumers.
• Assisting our retail leads and floor managers (Coaches) in training new employees
• Supporting various store departments (e.g. operate cash register, manage incoming and outgoing goods, refill products on shopfloor, build visual displays) and recommending appropriate products to reach sales targets.
• Using your knowledge for digital devices to create a bond between online and offline sales or services in the store.
• Informing consumers and new teammates about the NIKE products and services
• Improving your own knowledge via our tools and training courses to stay up to date and to seek for more insights on sales trends, NIKE products, services, and culture

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values
• A career at a company at the forefront of the sports and fashion industry
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Effective communicator, brand ambassador, and collaborative teammate
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Availability

• 8 hours per week
• Must be available to work evenings and available Saturday & Sunday
• This is a seasonal role

Apply now online

WHO YOU’LL WORK WITH

Qualifications:

• Bachelor's degree in Marketing, Business, Communications or related field. Will accept any suitable combination of education, experience, and training.
• 5+ years’ successful experience navigating a complex matrix and building key relationships to achieve business results preferred
• 5+ years' account/project management and internal/external relationship management experience, preferably in the Sports industry preffered
• Excellent verbal and written communication skills including meeting facilitation and presentations.
• Proficiency in Keynote, Excel and MS Office applications.
• Ability to manage high profile communication and athlete relationships.
• Ability to juggle multiple time sensitive (both macro and micro) priorities and communicate bad news when necessary.
• True passion, understanding and interest in the Sport industry.
• Ability to travel up to 25% of the time.

WHAT YOU’LL WORK ON

You will work closely with the Sports Marketing Sport Categories and Integration team to innovate around how we serve athletes consistently and holistically.

Key Responsibilities:

• Develop and execute 365 athlete service plans for Nike’s top tier Basketball, Football, and Baseball athletes to deliver against the athlete’s personal interests and priorities, as well as Nike’s holistic service offering, focused on performance, innovation, styling, product, and brand.
• Manage the Basketball, Football, and Baseball athlete service budget to deliver against the entire portfolio, implementing a tiered approach to service.
• Work closely with the NSRL (Nike Sports Research Lab) team to deliver elevated performance services aligned to the athlete’s training, competition, and recovery goals.
• Collaborate with the Styling Services team to develop and execute curated styling journeys for priority athletes to help them shine when the world is watching.
• Connect with Basketball, Football, and Baseball athletes during key sport moments, cultural moments, and Nike moments to deliver elevated services curated for them and for the specific moment.
• Work with Basketball, Football, and Baseball Sports Marketing Reps and functional stakeholders to deliver a premium experience during athlete WHQ visits.
• Manage athlete plan updates in AirTable and SMARTE to ensure a seamless flow of information to key business and leadership stakeholders.
• Work closely with Sports Marketing Athlete Integration counterparts to deliver broader athlete plans, inclusive of both service and Nike integration opportunities.

Apply at

As a technical training FW Program Specialist II on the Bowerman Creation University team (BCU), you will be part of a highly motivated, technically focused learning and development team. We are responsible for foundational footwear education and advancing experiences that aid in accelerating the skills and knowledge of functional roles within the Footwear Product Creation organization. We build and deliver engaging learning experiences that fuel passion for creation and manufacturing expertise. Within our work, we strive to cultivate a dedication to innovation, team, and product excellence. In this role you will provide project coordination support to your programming and content creation teammates. You’ll be engaged in projects to elevate and improve our experiences and operational standard methodologies. In partnership with team leads you will support initiatives to improve accessibility, awareness, and delivery of our training content. You will also be involved in efforts to identify and use opportunities that will make direct and significant impact to elevate the technical footwear expertise within our organization.

WHAT YOU BRING

• Associate’s degree or 2-4 years orequivalent combination of education, experience and or training.

• Proficiency with MIRO and Air Table, whiteboarding and database tools.

• Adobe LMS and Articulate Rise360 experience is a plus.

• Proficiency with Adobe Creative Suite programs. (InDesign, Illustrator, Premier)

• Strong communication and presentation skills.

• Strong project management skills, ability to prioritize, and deliver outcomes.

• Ability to manage and adapt to changing priorities quickly.

• Excellent analytical and organizational skills.

• Demonstrated ability to research and resolve problems and initiative to identify and address needs.

• Dynamic self-starter and strong results orientation.

WHAT YOU WILL WORK ON

In your day-to-day work you will collaborate with your teammates and technical subject matter experts to support creation and facilitation of new and existing training programs and plans based on technical priorities and needs. You will play a supporting role in launching new technical training courses and experiences created by the team, including instructor-led classroom, eLearning, virtual, and immersion training. The goal is to aid our Footwear learners in acquiring knowledge, skills, and proficiencies in an effective and engaging manner that best supports organizational and business objectives.

• Help prepare, deliver, and assess class learning experiences.

• Support instructional exercises and activities in classes and programs.

• Support developing criteria for evaluating effectiveness of training and developing plans for the required updates.

• Responsible for taking action to update and improve content and experiences with oversight from team leads.

• Help develop and maintain supplemental learning tools and resources as needed (checklists, one-pagers, user guides, etc.) for targeted audiences that aid in the understanding of technical subjects.

• Manage and maintain project plans, related documentation, and program playbooks.

• Create instructions, schedules and develop dashboards that highlight critical programming landmarks for the team and partners.

• Document meeting decisions and next steps. Share the recaps with teammates and SMEs.

• Track project progression through to completion with on-time and continuous communication with project sponsors, teammates, and stakeholders.

• Support continuous development and execution of operational best practices.

• Research, evaluate and make recommendations of digital tools and platforms that will enhance, elevate, and modernize our training content and delivery methods.

• Manage inventory and supplies for classroom and program training needs.

• Ensure a diversity and inclusion lens across all learning content and approaches.