דרושים Customer Service ב-United States, Michigan, Dearborn

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

In this position…

Develop and lead E.V. engineering efforts for Recertification, Refurbishment, and Remanufacture (Re-X) with a dynamic cross functional team challenged to develop and implement high-value service solutions. Lead the development, verification and release of Service Unique Specifications, with the support of EPE/OPD. Create solutions to improve the customer experience while resolving quality concerns. Strong multitasking skills and engineering flexibility are a must, allowing for the development for new solutions as the company gains experience in the EV arena. Job is hybrid, with three days a week on-site at FEL in Dearborn. Occasional supplier visits (mostly local) will also be required.

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

In this position...

As an Enterprise Customer Success Manager, you will be responsible for providing a best-in-class experience while building and maintaining strong relationships with our enterprise customers. You will work with a diverse set of companies primarily focused on the Data Services portfolio, in partnership with our Global Data Service team. Your focus will be on meeting customer needs through our products and services to optimize their fleet operations and maximize value from our solutions.

A successful Enterprise Customer Success Manager possesses exceptional communication skills, a strong drive to succeed, and a genuine passion for helping people. This integral role within the company acts as a conduit between customers and key decision-makers internally. Strong project management, technical aptitude, and leadership skills are required to coordinate both strategic and technical-operational aspects simultaneously. As the primary point of contact during the customer life cycle, you will advise and guide customers in the setup and adoption of Ford Pro Solutions, including essentials, telematics, charging, and fleet management. Interface with various customer stakeholders and be accountable for ensuring successful adoption, maximizing ROI, and increasing customer loyalty throughout their journey.