דרושים Strategic Program Manager ב-Sap ב-United States, Washington

Three reasons to intern at SAP

1. Culture of collaboration : meet with mentors, make new friends across the globe and create a thriving personal network.

2. Project-driven experience : gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

3. Gain visibility : with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

What you'll do:

• Understand and be familiar with SAP Analytics Cloud product
• Own and manage WeChat Official Account of SAP Analytics solutions.Tasks includes marketing plan design, content creation and translation, user engagement, etc.
• Develop customized data visualizations to support product design decisions.
• Conduct competitor research, build product go-to-market materials (English and Chinese) and conduct product training.
• Support day-to-day activities of the product management team (support product PoC, collect customer feedback, monitor product forums, update PM wikis, etc.)

Required skills & Experience:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by ifelong learning.

• Currently enrolled in university as full-time student
• Commitment of 4+ days per week for at least 6 months
• Bachelor or above in Computer Science, Finance, Data Science, or related majors
• A quick learner. Detail-oriented, be creative and be able to solve problems independently
• Passion for ToB product management, go-to market and product training
• Excellent communication, presentation and writing skills in both English and Chinese
• Knowledge of Generative AI, BI and data analysis (desired)
• Knowledge of operating social media account (e.g. Wechat) (desired)
• Proficiency in English as the daily communication will be done in English

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Career Level: T1

Hiring Manager: Carolin Schoder-Thuemling

Recruiter Name: Roksana Kazienko-Gromek

WHAT YOU'LL BUILD

The Partner Delivery Manager (f/m/d) is closely aligned with the Global Head of the Fieldglass Partner Ecoystem.

This role requires driving the strategic expansion and excellence of SAP Fieldglass delivery capabilities across the EMEA partner ecosystem. This role combines strategic partnership management with hands-on delivery governance to accelerate partner-led implementations and establish best practices for Fieldglass solutions across Europe, Middle East, and Africa.

KEY RESPONSIBILITIES

Strategic Partner Ecosystem Development:

• Lead Competency Framework Implementation : Collaborate with Fieldglass Portfolio Enablement and Partner Solution Adoption teams to design, implement, and drive adoption of a comprehensive competency framework across the EMEA partner ecosystem
• Scale Partner Certification Programs : Strategically expand and optimize partner certification initiatives to achieve an increase in certified, qualified Fieldglass consultants, ensuring consistent delivery quality and methodology adherence
• Partner Performance Analytics : Leverage HPI platform improvements to establish robust partner engagement metrics, competency tracking, and performance dashboards that inform strategic partnership decisions

Delivery Excellence & Governance:

• Oversee Partner-Led Project Success : Provide governance and strategic oversight for partner-led Fieldglass implementations, ensuring alignment with SAP's delivery excellence standards and customer success metrics
• Escalation Management & Resolution : Serve as primary escalation point for complex partner delivery challenges, implementing systematic resolution processes that reduce project bottlenecks and improve time-to-value
• Quality Assurance Leadership : Establish and monitor quality gates, delivery methodologies, and best practices across all partner-led engagements

Innovation & Knowledge Leadership:

• "Stay Certified" Program Integration : Champion the inclusion of Fieldglass solutions in SAP's broader "Stay Certified" initiative, ensuring partners maintain cutting-edge expertise in evolving platform capabilities
• Master Class Development : Co-create and deliver comprehensive "Master Class" curriculum for advanced Fieldglass partner delivery, establishing industry-leading training standards
• Thought Leadership : Represent SAP Fieldglass at industry events, partner forums, and customer engagements to drive market awareness and adoption

Operational Excellence:

• Cross-Regional Collaboration : Work closely with Sales, Customer Success, Product Management, and Global Partner teams across EMEA to ensure seamless customer experiences and accelerated deal closure
• Market Intelligence : Monitor competitive landscape, customer feedback, and regional market trends across EMEA to inform partner strategy and capability development priorities
• Performance Optimization : Drive continuous improvement initiatives that enhance partner productivity, customer satisfaction scores, and implementation success rates

WHAT YOU BRING

• University degree or comparable experience
• 3+ years of professional experience in the area, Presales, Customer Engagement, Product Management or Support, including cloud-related experience
• Solid in-depth knowledge of the SAP Fieldglass solution portfolio and SAP Cloud Solutions background
• Proven track in working with Customers or Partners in complex technical engagements
• Good project management and Customer or Partner management competencies.
• Good network within SAP and the cloud delivery teams
• Very good communication and presentations skills
• Fluent English language skills are mandatory, additional languages advantageous.

WHERE YOU BELONG

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About Delos Cloud:

Delos Cloud, a start-up founded by SAP, strives to deliver a sovereign cloud platform for the digital transformation of the German public sector. The platform is an essential component for the implementation of the German Administrative Cloud Strategy (DVS) in compliance with all relevant data protection, IT security, and secrecy requirements of the BSI. Delos Cloud is a trusted partner of the federal, state, and local IT service providers and complements their service portfolio. Therefore, you will find exciting and varied tasks in an innovative and meaningful environment. For more information, please visit: www.deloscloud.de

About Delos Cloud:

Delos Cloud, a start-up founded by SAP, strives to deliver a sovereign cloud platform for the digital transformation of the German public sector. It provides a vendor and solution neutral hyperscaler cloud platform to public sector customers in Germany. It is an essential component for the implementation of the German Administrative Cloud Strategy (DVS) in compliance with all relevant data protection, IT security, and secrecy requirements of the BSI. Delos Cloud is a trusted partner of the federal, state, and local IT service providers and complements their service portfolio. For more information, please visit:

What you’ll do:

Shaping the future of the Delos Cloud: In this pioneering role, you will play a key role in running Delos Cloud datacenter infrastructure.

Data Center Operations

• As a DC Site Ops Manager you manage daily operations of the data center site, ensuring compliance with regulatory requirements, company policies, operational standards, and industry best practices.

• DC Site Ops Manager maintain high availability of data center infrastructure, including power, cooling, and network systems, and manage escalations as needed to minimize downtime.

• Document and drive alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria.

• Drive accountability with building landlord to adhere to Delos Cloud service-level agreement.

• Plan, partner and work with business partners, vendors, contractors and internal stakeholders when executing their requirements to maintain adherence to datacenter availability, safety, and security. Data Center Work Environment

• As a DC Site Ops Manager you drive service implementation, adoption, training, quality audits, and the education of support teams (including vendors) to enable the best support and service levels. Service Delivery

• Accountable for end-to-end service compliance, quality, and client satisfaction for the agreed-upon service levels.

• Apply deep subject matter expertise and escalate where needed to meet SLA/OLAs with minimal disruption to the client/customer and business.

What you bring:

• As a DC Site Ops Manager you need strong knowledge of datacenter power, cooling, and networking systems, as well as experience with facilities management and critical systems operations.

• Relevant experience in datacenter operations, with a proven track record of managing teams and maintaining critical infrastructure.

• Proactive approach to identifying and resolving complex operational issues and improving existing processes.

• Cloud enthusiast: You are passionate about cloud technology and excited about the opportunity to help shape the digital transformation of the public administration

• Relevant certifications (e.g., Certified Data Centre Professional (CDCP), Certified Data Centre Manager (CDCM)) are a plus.

You are:

• a communicative team player with strong social skills

• an independent and proactive doer who takes responsibility and gets things done

• a highly motivated and performance-oriented employee who identifies with his or her tasks

• Fluent in German and English

What we offer

• A flexible work environment that promotes a healthy balance between personal and professional life

• Excellent development opportunities

• Competitive salary and various employee discounts and vouchers

• Additionally: Company pension plan, share participation options, working time account, etc.

• Flexible working models such as working from home flexibility as well as time-off models

• Flexible mobility programs (e.g. company car policy, JobRad, etc.)

• In the office: free lunch, water, excellent coffee, and opportunities for outdoor sports activities

• Additionally: Company pension plan, share participation options, working time account, etc.

• Intense onboarding, incl. personal buddy

• Our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.

• We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

• We ultimately believe in unleashing all talent and creating a better and more equitable world.

Specific conditions may apply for roles in Vocational Training.

Job Segment: Data Center, Operations Manager, Data Management, Compliance, Database, Technology, Operations, Data, Legal

THE ROLE

This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization.

Following are the key tasks that this role will perform:

· Primary contact for the customer regarding technology and cloud service delivery discussions.

· Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point.

· Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.

· Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond).

· Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.

· Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer.

· Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.

· Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.

· Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.

· Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.

· Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.

· Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.

· Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

· Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.

· High proficiency in the SAP product portfolio, offerings, and industry solutions.

· Strong technical project management skills & customer-facing experience

· Strong ability to translate between technical and non-technical audience with confidence

· Strong engagement management, relationship building and de-escalation skills

· Excellent presentation, communication and moderator skills

· Good understanding of SAP solutions (releases, platform interdependencies, etc.)

· Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.

· Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).

· Willingness to undertake customer-related travel on short notice.

WORK EXPERIENCE

· 8+ years of experience with SAP Basis administrative duties REQUIRED.

· 8+ years of customer-facing SAP Technical Consulting experience.

· 8+ years of solution design, enterprise architecture, and or SAP implementation.

· 4+ years’ experience in technical project management for SAP Operations or Implementation

· SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus.

· Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.

· SAP HANA and S/4 HANA skills would be very helpful but not mandatory.

· Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.

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