דרושים Director Global Complaint Management ב-Philips ב-United States, Bothell

556365 Operational Material Management (Bothell, WA)

Join our global supply chain team and lead efforts to optimize inventory strategy, improve supplier collaboration, and drive innovation in material planning processes.

Your role:

• Drive global inventory planning, product lifecycle management, and supplier-managed inventory to ensure material availability and optimized stock levels.
• Collaborate with procurement, supply chain, and cross-functional teams to identify improvement opportunities, manage shortages, and enhance planning processes.
• Lead order performance analysis, set master data standards, and implement supply chain strategies that improve cost efficiency and customer satisfaction.
• Support team development through coaching, process improvement initiatives, and integration of innovative planning tools and methodologies.

You're the right fit if:

• You’ve acquired 5+ years of experience in material planning, inventory management, or supply chain operations; prior experience in leading global or cross-functional teams is a plus.
• Your skills include deep knowledge of supply chain analytics, planning tools, ERP systems (e.g., SAP), and supplier collaboration best practices. Bonus if you hold CSCP (Certified Supply Chain Professional) or are a member of ASCM (Association for Supply Chain Management).
• You have a Bachelor’s degree in Business, Supply Chain, Operations, or a related field. A Master’s degree is preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .
• You’re an analytical and collaborative problem-solver with a continuous improvement mindset, experienced in cross-cultural communication and global supplier coordination.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position in Bothell, WA is $94,084 to $150,528

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found .

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

be provided for this position. For this position, you must reside in
.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

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Your role:

• Lead global product launches and drive the adoption of GI & WH products and solutions.
• Partner with regional teams to optimize Go-To-Market.
• Collaborate with upstream product management, clinical, and research teams to ensure success in the marketplace.
• Oversee product launch readiness and ensure smooth new product introductions.
• Drive demand generation through branding, campaigns, and sales enablement efforts.

You're the right fit if:

• You have a Bachelor’s Degree. MBA preferred.
• You have 5+ years of experience in marketing, or product management. Ultrasound experience required.
• Your skills include excellent communication, presentation, and interpersonal and influence skills at all levels of an organization. As well as a collaborative mindset to work cross-functionally, up and downstream, to design the successful activation plans our value propositions in the regions.
• field. Experience studying and living abroad preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .
• You are an adaptable, open-minded team player with a can-do mentality, able to identify opportunities within business challenges and turn them into actionable plans that drive cross-functional team execution.

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .
• Discover
• Learn more about
• Learn more about

The pay range for this position in Bothell, WA is $126,000 to $202,000.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Your role:

• Leading local R&D teams to ensure successful execution of business-critical projects with high motivation and quality.
• Collaborating with Global Emergency Care R&D Leadership to shape long-term capability strategy.
• Leveraging the broader Philips ecosystem—including centers of excellence and external partners—for optimal results.
• Driving operational excellence across the end-to-end (E2E) product development process, with a focus on design quality and reporting.
• Ensuring compliance with Philips Quality Management System (QMS) and adapting engineering processes to evolving market dynamics.

You're the right fit if:

• Bachelor's / Master's Degree in Electrical Engineering, Electronic Engineering, Mechanical Engineering, Computer Science Engineering, Innovation, Business or equivalent.
• Minimum of 15+ years in product development and 5+ years leading Class II medical device teams.
• Proven experience in FDA submissions and regulatory-compliant product launches.
• Demonstrated leadership of multidisciplinary engineering teams, with strong capabilities in performance management and engagement.
• Excellent interpersonal and communication skills, with the ability to influence across global, matrixed environments.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

This is an office role

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .
• Discover
• Learn more about
• Learn more about

The pay range for this position in (Bothell, WA) is $178,000.00 to $285,000.00.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Your role:

• Leading local R&D teams to ensure successful execution of business-critical projects with high motivation and quality.
• Collaborating with Global Emergency Care R&D Leadership to shape long-term capability strategy.
• Leveraging the broader Philips ecosystem—including centers of excellence and external partners—for optimal results.
• Driving operational excellence across the end-to-end (E2E) product development process, with a focus on design quality and reporting.
• Ensuring compliance with Philips Quality Management System (QMS) and adapting engineering processes to evolving market dynamics.

You're the right fit if:

• Bachelor's / Master's Degree in Electrical Engineering, Electronic Engineering, Mechanical Engineering, Computer Science Engineering, Innovation, Business or equivalent.
• Minimum of 15+ years in product development and 5+ years leading Class II medical device teams.
• Proven experience in FDA submissions and regulatory-compliant product launches.
• Demonstrated leadership of multidisciplinary engineering teams, with strong capabilities in performance management and engagement.
• Excellent interpersonal and communication skills, with the ability to influence across global, matrixed environments.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

This is an office role

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .
• Discover
• Learn more about
• Learn more about

The pay range for this position in (Bothell, WA) is $178,000.00 to $285,000.00.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

We expect the transaction to close at the end of 2025. With Bridgefield’s support and building on our 40+ year legacy of growth and innovation in emergency medical technology, the Emergency Care business will continue passionately pursuing our mission of saving lives, lowering the cost of healthcare, and advancing the science of resuscitation while serving the public access AED, EMS, military, and hospital market segments.

Your Role:

• Provide oversight and leadership of assigned complaint handling and regulatory reporting organizations. Foster a team culture where team members feel valued, listened to, encouraged to grow, and try new things.
• Drive effective preparation for audits and timely resolution to all audit non-conformances including internal and external. When necessary, partner with legal manufacturing sites, Philips compliance team, and trusted partners to support creation/submission/closure of responses to FDA/Competent Authority observations to ensure a positive outcome for Philips. Communicate with the FDA and other regulators, as needed.
• Ensure robust dashboards/performance management reports are maintained for each complaint handling organization and that CAPAs are owned/driven to closure with urgency, high quality investigations, with root cause and corrective actions in place. Provide visibility to management and escalation management and resolution, when necessary.
• Collaborate with leadership in Quality, Medical Affairs, R&D, Service, Manufacturing, OEMs, among others, to ensure timely escalations of critical complaints, and investigations are thorough and timely. Work cross-functionally and in collaboration with other senior leaders within the business and with outsourcing partners develop and lead transformations, performance management and strategic roadmap. Engage with business units on upcoming product launches and ensure resources are budgeted and in place.
• Member of the Quality Leadership team and support strategic plans/objectives for the Global Complaint Management Organization, as well as developing strategic changes needed to ensure timely & accurate complaints investigation and closure, including on-time regulatory reporting globally.

You're the right fit if:

• You’ve acquired a minimum of 10+ years’ experience in FDA regulated quality/regulatory environments, with a focus on Post Market Surveillance / Complaint Handling / Regulatory Reporting / Quality Operations and a minimum of 4 years’ experience leading/managing teams in a fast paced, high visibility environment. Product experience with AED’s/Defibrillators or other Class III Devices containing medical electrical equipment/software highly desired.
• You have proven leadership experience delivering on strategic commitments and transformation across various aspects of Quality, with experience in Business/Organizational separations/divestitures highly preferred.
• You've demonstrated a collaborative customer focus; with high performance behavior of shared accountability, listening and learning, sense of urgency, entrepreneurial, trust and influence management, self-growth, empowerment, and continuous improvement.
• You have prior FDA and other regulatory audits/inspections experience is required. Experience corresponding to regulatory inquiries associated with regulatory device reporting (i.e. MDR, MDV, etc.) is required
• You have extensive experience/knowledge of most regulations relative to Post Market Surveillance activities and reporting, such as: ISO 9001/13485/14971, FDA Regulations (21CFR (803, 806, 820, etc.)), MDSAP, JPAL, Medical Devices Directive (93/42/eec, 98/79/EC)), and EU MDR.
• You have a minimum of a Bachelor’s degree in Quality, Engineering, or equivalent
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality. healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .
• Discover
• Learn more about
• Learn more about

Philips Transparency Details:

• The pay range for this position in Bothell, WA is $172,200 to $275,520.

• US work authorization is a precondition of employment.
  The company will not consider candidates who require sponsorship for a work-authorized visa
  , now or in the future.
• Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Bothell, WA.
• May require travel up to 20%.

• Develop and maintain a customer solution portfolio strategy that supports EC’s strategic plan. This includes leading, developing, and managing product management teams across EC’s product segments and geographies. Imperative to this responsibility is systematically collecting and analyzing customer, clinical, and competitive insights to guide commercial strategies and product development roadmaps
• Lead global Marketing E-Commerce activities (i.e. Brand Management, Insights & Analytics, Integrated Communications, Events and Digital Marketing E-Commerce), including ensuring consistency with EC’s new company brand identity.
• Drive brand preference and reputation to position the business in the market consistent with the objectives of the strategic plan.
• Enable increased sales force effectiveness by leading development of solution selling strategies, building and deploying sales and partner tools, designing effective marketing assets, and managing EC’s global tradeshow and conference presence.

• You’ve acquired 15+ years of experience in… marketing, sales, and business development leadership roles in pre-hospital, emergency med tech, medical informatics, and/or AED market segments.
• Your skills include…. Experience leading both upstream and downstream Marketing teams, including in med tech businesses serving global customer bases with partner-centric go-to-market models
• You have a Master’s degree in business and/or marketing
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .
• You’re an… Experienced leader of med tech sales teams and indirect channel strategies.

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Reporting to the National Sales Manager - IGT, you will be instrumental in developing and managing numerous business strategies to achieve profitable business relationships across our IGT (fixed systems, mobile surgery and hemo-dynamics portfolio). Your Capital Equipment / Medical Device sales experience coupled with your ability to influence at all levels will be key to your success in the role.

Your challenge

• Achieving and growing sales in your territory and assisting in advancing revenue and market position consistent with company goals
• Achieving solid account penetration, manage and growing new and existing accounts
• Developing and managing key customer relationships.
• Deliver clinical, technical and sales support to customers in collaboration with the business unit and applications team
• Developing and executing professional education workshops/events for new and experienced customers in collaboration with the business unit and applications team
• Delivers persuasive and informative presentations to senior customer audiences, effectively communicating complex solutions to support high-impact sales activities
• Maintaining up to date CRM and sales tools and providing regular updates to the National Sales Manager and key stakeholders

You’re the right fit if:

• Experience in healthcare sales and strategy, ideally within image guided therapies, capital equipment or medical devices
• Exceptional understanding of the sales processes with the ability to protect and grow market share
• High levels of motivation, energy and a drive to achieve results
• Excellent communication skills combined with the ability to build strong internal and external networks
• Ability to deliver persuasive presentations to senior customer audiences
• Experience in building and executing a strategy for targeted accounts