Director Creative Lead Consumer Emea jobs at Paypal in United Kingdom, City Of London

Essential Responsibilities:

• Participate in complex problem resolution for sales development.
• Lead complex projects with diverse scope.
• Determine methods and procedures for new assignments.
• Implement initiatives resulting in global process improvements.
• Provide strategic direction and leadership to the sales development team.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

As a Developer Commercial Lead, you will be at the forefront of our efforts to engage with and nurture the UK developer community. You will work closely with internal stakeholders as well as external developers to create engaging educational materials and facilitate a collaborative dialogue. Your primary goal will be to enhance the developer experience, drive adoption of our products through strategic community engagement, and act as the voice of the developer.

Your day-to-day:

• Market scoping & building a strategy: segmentation, sizing the opportunity, and developing a plan to address various opportunities over time

• Community building: building the book of Developers and System Integrators, initiating contact and nurturing these relationships

• Developing rewards mechanisms to maintain relationships with developers

• Community Engagement: community forums, planning, organizing, and participating in virtual and in-person events, including webinars, meetups, and hackathons, to connect with developers and share knowledge.

• Developer Support: Regularly update and expand our knowledge base with solutions to common challenges, best practices, and FAQs.

• Content Creation: Work with our developer documentation team and subject matter experts to create video and written tutorials to guide developers through the integration process and showcase advanced features.

• Feedback Collection:

• Advocacy and Evangelism:

• Act as a liaison between developers and internal product teams, advocating for developer needs and influencing product enhancements.
• Represent PayPal at external events and conferences to strengthen relationships with developers and showcase our commitment to the community.

What you need to bring:

• Enthusiastic and proactive with a passion for fostering a collaborative developer community.

• Ability to balance multiple responsibilities, prioritize tasks, and meet deadlines in a fast-paced environment.

• Commercial acumen and the ability to develop commercial tactics and negotiate them with developers

• Willingness to adapt to changing technologies and industry trends, ensuring that our developer community stays at the forefront of innovation.

• Excellent written and verbal communication skills.

• Ability to collaborate effectively with cross-functional teams, including product development, engineering, marketing, and customer support.

• Proven experience in a developer community management role or a similar position.

• Experience with creating technical documentation, tutorials, and other educational materials.

• Strong technical background with the ability to understand and communicate complex technical concepts. Experience as a developer is preferred.

• Familiarity with key programming languages.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Establish a shared vision across the company for a portfolio of products, or platform products enabling development & scalability, with a deliberate and cohesive strategy.
• Leads product strategy development, and develops a clear, executable view of the product portfolio strategy with cross-functional stakeholders.
• Shapes the architectural roadmap and balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Champions the customer experience and prioritizes customer needs in product requirements and decision making.
• Defines and uses metrics that inform the success of products including usability studies, research and market analysis.
• Standardizes workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Responsible for product portfolio profitability, including budgetary decisions.
• Leads operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with senior leadership as needed.
• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

Expected Qualifications:

• 12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 5 years of experience leading others

• Establish a shared vision across the company for Omni-Channel experiences with a deliberate and cohesive strategy
• Lead product strategy development and share the technical and product roadmap for omni-channel merchants across onboarding, servicing & reporting experiences, Point-of-Sale software and mobile Apps, Tap-to-Pay SDKs, Reader SDKs and cloud APIs.
• Interface with senior leadership and key partners to drive vision, strategy and execution forward.
• Drive Partnerships in the omni-channel space across software platforms such as Ecommerce and vertical SaaS; hardware OEM partners, Ecosystem partners like Google and Apple, distribution & logistics partners and partners that drive commerce ecosystem.
• Lead, develop and mentor a global team of product managers focused on building world-class in-store and in-person payments.
• Champion merchant and partner platform success balancing innovative merchant experiences, partner platform capabilities, regulatory requirements, time-to-market, and profitability collaborating with cross-functional teams.
• Experience with Point-of-Sale, In-store products, hardware, and partnerships, ISOs, Commerce Platforms highly preferred.

Belonging at PayPal:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Establish overall business and technical strategies for entity management that significantly impact PayPal operations.
• Advise on complex legal and regulatory compliance issues related to corporate structures.
• Influence executive-level decision-making through strategic insights and recommendations.
• Ensure the efficient operation of the organization’s diverse entities by maintaining compliance with laws and regulations.
• Lead initiatives that promote effective governance and risk management across the organization.

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Preferred Qualification:

PayPal has been operating in the UK for over 20 years, serving millions of merchants and consumers across our two-sided platform and offering a wide range of payments, credit, crypto, and other adjacent products and services.

Job Summary: Internal Controls Director, PayPal UK, First Line of Defence (FLOD)

You will lead the design, execution, and continuous improvement of thewithin the UK First Line of Defence, ensuring compliance with all applicable legal, regulatory, and policy requirements. This includes oversight of operational and financial controls, governance processes, risk management, and assurance activities to safeguard PPUK’s control environment.

Key Responsibilities

• Lead and continuously enhance the UK Internal Controls Framework across all business processes, ensuring alignment with PayPal’s global standards and UK regulatory expectations;
• Act as the Entity Control Lead (ECL) for PPUK, accountable for the design and effectiveness of internal control processes and reporting.
• Oversee control testing, risk assessment, and remediation activities , ensuring timely escalation and resolution of material weaknesses or deficiencies.
• Embed a proactive controls culture across PPUK through education, communication and engagement with the team.

Governance and Assurance

• Chair and contribute to relevant governance forums to provide insight on control performance, risk themes and emerging issues.
• Provide regular reporting to the PPUK Board and senior management on the effectiveness of internal controls and progress against remediation actions.
• Partner with Group Internal Audit and Second Line Risk functions to ensure alignment in scoping, testing and remediation of control activities.
• Work with the PPUK COO team to ensure internal control obligations are fulfilled and governed for our outsourced service arrangements .

• Oversee the maintenance of control documentation (e.g. control libraries, process maps) and ensure they remain current and aligned with entity and group standards.
• Drive process improvements and automation opportunities to enhance control efficiency and data integrity.
• Support the design and implementation of controls for new products, services, and systems , ensuring that risk management and governance standards are embedded from inception.

• Serve as a trusted advisor and subject matter expert to senior management and business leaders on internal controls and risk management matters.
• Collaborate with global PayPal Enterprise teams to influence control strategy, frameworks and methodologies for local adoption.

Qualifications, Experience, and Skills

• 10+ years of professional and leadership experience in internal controls, risk management, or audit within the financial services industry , ideally in a UK-regulated entity.
• Strong understanding of UK regulatory requirements , internal control frameworks and risk management methodologies.
• Proven experience delivering high-quality control environments in complex, matrixed or global organisations.
• Exceptional written and oral communication skills, including experience presenting to Boards, regulators and external auditors.
• Demonstrated ability to manage, influence and collaborate across multiple stakeholder groups and lines of defence.
• Track record of driving control remediation, assurance and process improvement initiatives .
• Prior supervisory experience and ability to lead and develop a small, high-performing team.

Travel Percent:

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Our Benefits:

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Any general requests for consideration of your skills, please.

Essential Responsibilities:

• Develop creative strategies across multiple channels in alignment with business goals
• Collaborate with Project Managers and Producers to plan and execute projects
• Communicate with cross-functional partners to align on creative objectives
• Provide guidance and mentorship to mid-level and junior team members
• Present creative concepts and visions to key stakeholders for alignment and approval
• Ensure creative quality and consistency throughout the development process
• Manage external partners to align deliverables with internal standards and expectations
• Oversee creative reviews, approval processes, and ensure adherence to best practices

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

This role, under the guidance of the Director, Consumer Creative Lead (EMEA), will manage the day-to-day delivery of BTL campaigns (incl CRM and .com), while also supporting the rollout of ATLcampaigns acrosskey markets. You’ll support as a key point of contact between global teams, local market leads, creative, marketing, and agency partners – ensuring projects are delivered on time and budget to the highest creative and brand standards and creative integrity. You’ll bring a strong mix of project management rigor and production expertise to optimize campaign delivery across multiple markets and formats.

Campaign & Project Management:

• Support the Senior Program Lead with ATL campaign rollouts, including localization, versioning, and production delivery working closely with external agencies.

• Manage day-to-day delivery of BTL, CRM, and .com creative projects across EMEA.

• Support planning, prioritization, and timelines to ensure smooth execution across multiple workstreams.

• Work closely with external agencies to maintain detailed trackers, timelines, and workback schedules to keep all stakeholders aligned.

• Act as a contact for regional projects with internal creative, marketing teams, and external agency partners.

• Coordinate stakeholders across EMEA markets, global teams, and external agencies.

• Support in driving campaign approvals, version control, and asset readiness across all regional deliverables.

Production & Creative Operations:

• Bring hands-on production expertise to ensure efficient workflows and
  accurate asset delivery are being met by external agencies.

• Ensure agencies create campaign assets are meeting technical
  specifications, platform requirements, and local market needs.

• Collaborate with agency account and creative teams to manage creative
  reviews, feedback loops, and asset handoffs.

• Uphold high standards of quality and brand consistency across all executions.

• Manage backend production for digital, print, and CRM assets – including trafficking and QA, ensuring agreed leadership approvals have been adhered to.

• Support asset management, usage rights tracking, and agreed archiving processes.

Qualifications:

• 12+ years of experience in account management, program management, and brand marketing—preferably within a creative agency or a brand environment in the EMEA market

• 7 years’ experience in integrated project management, creative operations, or production roles – Client side and fintech a plus.

• Strong knowledge of BTL and digital channels (CRM, .com, email, print), with experience in ATL campaign delivery (OOH, TV, video).

• Solid understanding of all creative disciplines – from concepting and design to production and delivery – with a strong eye for detail and quality.

• Confident managing multiple projects and timelines simultaneously across markets.

• Experienced in working with creative agencies and cross-functional internal teams.

• Process-driven with excellent time management, attention to detail, and communication skills.

• Proficient in project management tools such as Smartsheet, Asana, Jira, or similar.

• Proficient with Figma – able to review creative, track feedback, and coordinate approvals.

• Calm, proactive, and collaborative – comfortable working in matrixed, fast-paced environments.

• Self-starting, pro-active with a flexible mindset.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Establish overall business or technical strategy, aligning legal initiatives with corporate goals and objectives.
• Influence decision-making at the executive level, providing strategic legal advice on key business decisions and transactions.
• Provide strategic legal advice and support, particularly in high-demand areas such as mergers and acquisitions, intellectual property, and regulatory compliance.
• Ensure compliance with relevant laws and regulations, overseeing the implementation of advanced legal technologies and compliance programs.
• Manage legal risks and safeguard PayPal's legal interests, developing and executing risk management strategies.
• Represent PayPal in litigation and other legal proceedings, managing high-profile cases and collaborating with senior leadership.

Expected Qualifications:

• Minimum of 15 years of relevant work experience and a Juris doctorate or equivalent degree

Essential Responsibilities

• Responsible for employment law matters across multiple EMEAjurisdictions—includingLuxembourg, Ireland, the UK, Sweden, France, Germany, Belgium, Switzerland, Spain, the Netherlands, Italy, Poland, Russia, Israel, Turkey.
• Lead and provide employment law guidance on matters involving European Works Councils, national works councils, and staff delegations, ensuring compliance with local labor laws and alignment with corporate governance standards.
• Manage relationships with internal stakeholders in EMEA and across the globe in a complex, matrixed environment – including within the U.S. Executive team, HR, Legal, Compliance, and Business functions.
• Manage EMEA employment-related disputes and litigation and internal dispute resolution.
• Manage external counsel relationships, budgets and legal spend.
• Lead global restructuring and reorganisation efforts as they relate to EMEA.
• Lead and advise on employment law aspects of: (1) complex global investigations; (2) supporting compensation team with Executive hiring, compensation and separations; (3) mergers and acquisitions, business partnerships, outsourcings and in-sourcings.
• Ensure adherence to applicable employment laws, collective bargaining agreements and European and Luxembourg banking regulations on sound remuneration principles as they relate to employment matters.
• Draft legal documents, including employment contracts, policies and procedures, separation agreements and relevant provisions in transactional documentation.
• Create and execute internal training sessions for HR, Legal, Executives, managers and employees on employment law matters.

Minimum Qualifications

• Master’s degree in law from a recognized European jurisdiction.
• Demonstrated experience overseeing multi-country labor law matters, with direct responsibility for team compliance and issue resolution.
• Proficiency in MS Office and web-based tools, with the ability to leverage technology to support team operations and reporting.
• Fluent in English; additional language skills are a strong asset for managing cross-border teams.

Preferred Qualifications

• Proven ability to lead, motivate, and develop a team, fostering a high-performance and collaborative work environment.
• Strong understanding of HR principles, with demonstrated experience in managing labor and employee relations issues.
• In-depth knowledge of EMEA labor, social security, and employment laws, with practical application in team management.
• Exceptional organizational and strategic decision-making skills, with the ability to delegate effectively and manage competing priorities.
• Excellent communication skills, both verbal and written, with confidence in negotiation and conflict resolution at the team and cross-functional levels.
• Familiarity with, and strong interest in, PayPal, mobile payments, emerging payment technology and the payments industry.
• Some travel is required.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Develop and implement overall business or technical strategies for content creation that align with organizational goals.
• Oversee content strategy, editorial, and content management across teams
• Collaborate with cross-functional partners to remove blockers and drive alignment
• Implement and promote content best practices, including frameworks and style guides
• Conduct content research and integrate insights into strategies and storytelling
• Establish and oversee processes for content distribution and management to enhance audience engagement.
• Mentor and guide senior team members in best practices for content strategy and digital marketing.

Minimum Qualifications:

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

As a cross-functional leader, you will manage high-visibility, complex marketing programs from concept to launch—partnering closely with internal stakeholders, executive leadership, cross-disciplinary creative teams and external agency partners. Your ability to navigate between big-picture thinking and operational precision will be critical to delivering multi-channel campaigns that resonate, perform, and scale across regions.

Key Responsibilities:

• Own the strategic development and day-to-day management of integrated advertising campaigns and marketing programs in EMEA from inception through delivery. Align with project managers to oversee with a discerning eye for design quality timelines and budgets.

• Serve as the main point of contact between internal stakeholders, leadership and external agency partners for ATL and BTL work.

• Translate business goals into actionable marketing plans and creative briefs, aligning program execution with brand and performance objectives.

• Partner closely with creative teams to guide campaign development, ensuring work meets strategic goals and brand standards and creative integrity to produce high level creative work for the brand.

• Lead and grow a team of program managers and creative project managers to contribute to building scalable processes and best practices within the team.

• Manage relationships with external agencies and production partners in support of campaign execution.

Qualifications:

• 12+ years of experience in account management, program management, and brand marketing—preferably within a creative agency or a brand environment in the EMEA market

• Proven track record of leading large-scale advertising and brand programs across digital, social, video, and traditional media.

• Deep understanding of creative workflows and marketing campaign lifecycles.

• Excellent communication, leadership, and problem-solving skills.

• Ability to think both strategically and tactically in a fast-paced, environment.

• Experience collaborating with cross-functional teams including media, data/analytics, creative, and production while working in-house at a high-growth brand or Fortune 500 company a plus.

• Background in a consumer-facing industry such as tech, retail, CPG, or lifestyle.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Use knowledge and direction to influence decisions at the executive level, establishing overall business or technical strategy.
• Acquire, manage, and expand relationships with large enterprise commercial merchants.
• Collaborate with internal stakeholders to ensure seamless integration and onboarding of new merchants.
• Maintain regular contact with merchants to ensure customer satisfaction and quota attainment.
• Spend significant time on strategy and influencing decision-making to ensure the success of PayPal operations.

Minimum Qualifications:

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

Your day-to-day

• Understanding the customer’s business needs in detail and aligning their needs with appropriate solutions to proactively drive new sales and growth opportunities.
• Contribute to the development of new sales revenues by identifying potential sales, conducting strategic prospecting, pre-sales calls, delivering customised presentations, creating written proposals and providing subject-matter expertise.
• Manage the sales cycle including prospecting, outreach, qualifying, pitching, and closing business.
• Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
• Meet and exceed monthly, quarterly and annual quotas and key metrics. Drive revenue and transaction margin growth of PayPal products and solutions
• Builds strong trust relationships with clients, creating confidence at multiple levels, including users, key contacts, managers and business leaders, to increase revenue and sales opportunities.
• Maintains, develops and grows a rigorous pipeline, with accurate forecasting and maintain accurate and up to date records in Salesforce.com at all times, including activity logs and pipelines.
• Seek ways to constantly improve, absorb and apply coaching from management to field activities
• Collaborates with internal stakeholders to identify cross-sell opportunities.
• Operates as an integral member of the sales team, contributing skills and knowledge to the development of accounts.   Make a highly positive impact on culture and team - work well others, share learnings, build trust, lead by example
• Monitor competitive information and distribute to wider team as appropriate so as to develop sales strategies.
• Assist in establishing product development priorities based on customer experience and feedback. Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.

What your need to bring:

• Experience selling complex solutions to Large Enterprises

• Proven track record of successfully carrying quota as an individual contributor

• Proven consultative sales abilities including working well in a matrix environment, collaborating across multiple departments and influence all levels within an organization; willingness to collaborate and bring in appropriate resources to close sales.
• Relevant experience in sales, account management, client success, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
• Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.
• A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage.

• Executive Presence - Demonstrates poise and confidence in client engagements, handling objections calmly and beginning to influence decision-makers through clear communication.

• Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.

• Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.

• Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.

• Proficient in using CRM tools (e.g. Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.

Our Benefits:

Any general requests for consideration of your skills, please