דרושים Senior Architect Managed Security Services - Japac ב-Palo Alto ב-Singapore, Singapore

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Lead and oversee all post-sales technical service delivery in JAPAC ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products.

• Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes

• Support Area Leaders to engage with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews, and resolution of escalated issues

• Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/ coaching, and performance management in line with the defined capability requirements for the team

• Drive and achieve the following business and operational objectives:

  • Maintain consistently high utilization of PS consultants through optimal planning and backlog management

  • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility

  • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines

  • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings

  • Achieve global target service margin ratios through delivery efficiency and cost control

  • Build and sustain strong, strategic relationships with subcontractors and delivery partners

  • Collaborate with the Business Value Services (BVS) team to co-design and evolve services that fit the specific needs of the Japan market

  • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement

• Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality and scale

• Drive standardized delivery practices, proactive risk mitigation, and data-driven decisions across Areas to improve service health

• Foster a culture of continuous learning, agility, and innovation to respond to the JAPAC regions fast-changing customer and business environment

• Represent JAPAC region at a global level, sharing customer insights, local challenges, and opportunities for regional impact

• Ensure smooth execution of global and theatre-level GCS programs in JAPAC, while tailoring implementation to local needs

Your Experience

• 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment

• 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines

• Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT

• Direct experience engaging with executive-level customers in Japan

• Background in cybersecurity or enterprise IT preferred

• Bachelor’s degree in a STEM field or Master’s degree or MBA preferred or equivalent military experience required

• Willingness to travel up to 20–30% within JAPAC and occasionally globally

• Deep expertise in the field of Network Security, ideally with exposure to Palo Alto Networks Products

As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Key Responsibilities

• AI Transformation - Defining an AI roadmap and strategy for Global Customer Services Identification of efficiencies, process mapping and defining future projects .Build and define a roadmap across multiple stakeholders, groups . Support, Professional Services and Customer Success. Understand AI landscape to continue to educate the organization
• Strategic Alignment and Operational Cadence:Align the theater operating cadence with GCS’ overall vision and strategy
• Define and manage schedules for key meetings, ensuring focus on strategic priorities, key metrics, alignment to global programs, problem-solving and process excellence
• Performance Analysis and Reporting :Regularly analyze baseline data to identify trends, patterns, and areas for improvement, translating insights into actionable recommendations into both strategic initiatives and routine operations
• Develop and implement robust data analysis frameworks to assess team efficiency, business performance metrics and global customer services initiatives against established KPIs
• Regularly prepare and distribute reports and dashboards that provide senior stakeholders with a clear and data-driven perspective on key trends and indicators
• Feedback and Improvement: Establish a feedback loop with Support Delivery Managers and Engineers for insights into customer issues and bottlenecks
• Utilize this feedback to iteratively improve meeting structures, communication channels, and overall operational processes
• Process re-engineering and Pilot Programs : Drive the operationalization of redesigned processes, ensuring seamless integration into day-to-day activities and alignment to global policy, process, systems and tools
• Identify opportunities for pilot programs aimed at testing and implementing innovative approaches to customer success operations
• Work cross-functionally to conceptualize, launch, and evaluate pilot initiatives, leveraging data and feedback to inform broader operational strategies
• Predictive Analytics : Explore the integration of predictive analytics to anticipate customer needs and proactively address potential challenges
• Utilize data models to forecast future trends and recommend preemptive actions to enhance customer success outcomes
• Collaboration and Cross-Departmental Engagement : Foster collaboration between different departments including - Go-to-Market organization, Renewals teams and Sales Operations, ensuring representation in relevant meetings and initiatives
• Be the connective tissue for JAPAC into the other GCS theatres and Global Technical Services Operations teams
• Foster collaboration and information-sharing across global teams to drive a cohesive and unified customer success approach
• Adaptability and Flexibility : Build flexibility into operations to adapt to changing business conditions and priorities, while defining and tracking key metrics and KPIs in line with organizational goals

Preferred Qualifications

• 15+ years experience with a strong background in post-sales, field operations roles, preferably in a tech or cybersecurity environment
• Experience in AI transformation, ++ Technical Skills & hands on experience in building Agents for enterprises
• Experience in fast growth, Services and/or Technology organisations and high degree of comfort with designing, implementing and improving operational cadences, processes, tools and documentation
• Ability to develop and implement effective strategies that align with organizational goals
• Skills in streamlining operations for maximum efficiency and effectiveness
• Strong analytical abilities to assess performance metrics and identify areas for improvement
• Ability to manage multiple priorities with a focus on data, outcomes and execution
• Ability to build and maintain positive relationships in a matrixed environment both within JAPAC and global
• Excellent communication and influencing skills to enable effective collaboration across cross-functional teams and senior stakeholders
• Strong presentation skills in written documents to ensure high quality, consumable content that includes complex data - familiarity with G-suite an advantage
• Ability to adapt to changing business needs and implement innovative solutions
• A strong focus on customer satisfaction and experience in managing customer relationships
• Bachelor’s or Master’s degree in Business Administration, Operations Management, Information Technology, Cybersecurity, or a related field or equivalent military experience

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

The Senior Architect, Managed Security Services holds a pivotal mandate: defining and driving the technical standard for Next-Generation Managed Security Services across Asia Pacific and Japan.

This is a specialized, high-impact technical role designed for a strategist who understands the intersection of advanced security architecture and service provider economics. You will not just be deploying products; you will be architecting scalable, multi-tenant service platforms that empower our most strategic Managed Security Services Providers (MSSPs)/Managed Detection and Response (MDR) providers to transform their operational capabilities.

As a key member of the Technical Solutions Architect team, you will act as the technical conscience for our partner ecosystem, moving them from legacy monitoring models to hyper-automated, platform-centric security delivery. We are looking for a rare blend of deep SOC/Cloud expertise, architectural systems thinking, and the executive gravitas required to influence the long-term service roadmaps of the region's top providers.

Your Impact

In this specialized role, you will act as the primary technical authority for:

• Service Design & Creation: Co-designing high-margin, high-efficacy service catalogs with partners. You will translate the Palo Alto Networks portfolio into deployable, scalable managed service offerings (MDR, SASE, Cloud Security).

• Architecting for Scale: Developing reference architectures that prioritize multi-tenancy, API-driven automation, and operational efficiency to lower the "cost-to-serve" for our partners.

• Strategic Influence: Engaging directly with Partner CTOs and VP-level executives to align their technical strategy with our platformization vision, driving mutual revenue growth through differentiated service offerings.

• Feedback Loop: Acting as the technical voice of the JAPAC MSSP market, identifying specific product enhancements (specifically regarding multi-tenancy and portal integrations) to sharpen the competitiveness of the Cortex and SASE portfolios.

• Elite Teaming: Collaborating with a cross-functional team of Account Managers, Solution Consultants, and Global Product leaders to execute complex, high-stakes service transformations.

Your Experience

We are seeking a practitioner with a proven track record in high-scale environments. The ideal candidate views security not just as a control, but as a deliverable service.

• 12+ years of cybersecurity architecture experience, with a specific focus on Security Operations (SecOps/SOC) and architectural scale.

• Service Provider DNA: Deep, first-hand understanding of the MSSP business model, including multi-tenancy requirements, unit economics, SLA management, and the lifecycle of service creation.

• Technical Depth: Advanced knowledge of AI Driven SOC principles. Experience with API integration and automation strategy is highly preferred.

• Executive Presence: Ability to command a room and simplify complex architectural concepts for C-level audiences.

• Thought Leadership: A passion for advancing the industry—previous participation in technical forums, white paper authorship, or speaking engagements (e.g., Black Hat, BSides, or regional equivalents) is a strong plus.

All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

This role will be pivotal in accelerating our market leadership and revenue growth by transforming our JAPAC partner and ecosystem landscape into a powerhouse for demand generation and customer acquisition. You will achieve this by:

• Driving multi-million-dollar pipeline and revenue through the strategic development and execution of highly targeted, integrated marketing campaigns across our diverse partner ecosystem.

• Shaping the strategic direction of JAPAC partner marketing, acting as a trusted advisor to senior sales executives, and translating complex business objectives into impactful, measurable marketing plans.

• Developing and executing the JAPAC Partner Marketing Plan — a comprehensive strategy encompassing both strategic and commercial marketing across JAPAC, with a focus on driving demand, achieving channel growth goals, and aligning with our regional business objectives.

• Cultivating a high-performing team by fostering a culture of innovation, creativity, and accountability that consistently delivers exceptional results.

• Optimizing significant marketing investments through a data-driven approach to ensure maximum ROI and continuous improvement across all partner marketing initiatives.

• Aligning with GEO Channel business needs, reflecting the unique requirements of our regional channel business in both short- and long-term marketing plans.

• Positioning Palo Alto Networks as the Partner of Choice by building strong, mutually beneficial relationships with our valued partners.

• Ensuring seamless collaboration and brand consistency across regional teams, amplifying our message and market presence through key alliances with cloud service providers (CSPs), global systems integrators (GSIs), traditional distributors, and ISVs.

• Leveraging Account-Based Marketing approaches to maximize the impact of strategic partner marketing plans and drive targeted outcomes.

• Leading the commercial hub team to partner with channel and sales leadership on the overall commercial segment strategy, focus, approach, and expected marketing outcomes specific to your region.

• Building an AI-first GTM operation for maximum productivity, cost efficiency and scale. Share best practice and AI smarts with the marketing functions within our partner businesses so benefit from the value of our AI operations.

Your Experience

• 12+ years of demonstrated success leading marketing organizations within the technology sector — managing direct teams, key stakeholders, senior leaders, event marketing, partners/vendors, and cross-functional functions.

• Proven ability to generate new and innovative approaches, challenge the status quo, and continuously look for ways to elevate performance and impact.

• Demonstrated success in acting as a business partner to partner sales executives and leading change in times of ambiguity.
  Deep and broad knowledge, along with strong relationships, within the technology partner and ecosystem landscape.

• Strong experience in inclusive communication, ensuring diverse voices are heard, valued, and empowered.

• Proven record of consistently delivering on expectations and achieving results.

• Ability to see and communicate the big picture in an inspiring way, identifying opportunities and threats through deep business insight and comprehensive trend analysis.

• Track record of striving for excellence, both personally and across teams you have led.

• Strong planning, organizational, scheduling, and budgeting skills with a focus on key business priorities.

• Solid understanding of funnel metrics and the actions needed to continuously improve conversion rates at every stage, ultimately increasing marketing-sourced pipeline and bookings.

• Demonstrated ability to develop people — coaching individuals to enhance current performance and preparing them for future roles.

• Strong goal-setting and performance management skills — setting clear, business-aligned objectives and measuring performance rigorously.

• Experience with generative AI tools is highly desirable — leveraging AI to create, iterate, and optimize marketing content; enable hyper-personalization at scale through customer data insights; and automate workflows by integrating generative AI into existing marketing processes.

• Proven track record of recognizing and rewarding excellence through meaningful KPIs.

• Bachelor’s or Master’s degree in Business, Marketing, or Technology preferred.
  Experience in sales or partner sales is a plus.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Strategic Advisory and Client Engagement:

• Establish and maintain executive-level relationships (Manager, Director, VP, and CxO contacts) in strategic accounts with high growth potential.

• Transform client security strategies by driving conversations that advocate for Palo Alto Networks’ view of transformative Solution Architectures.

• Provide valuable insights and education to clients on effective risk reduction, operational excellence, and cost management.

• Identify and document the client's strategic transformation goals and priority outcomes for value realization, collaborating with specialists to develop business cases around measurable benefits.

• Conduct high-impact consulting engagements, including architectural assessments, designs, and client workshops, setting and driving a strategic agenda with the customer and sales/engineering teams.

Sales Productivity and Thought Leadership:

• Demonstrate increased sales productivity through strategic architectural engagements.

• Engage directly with senior technical and business leaders as a security expert to expand reach within accounts and expand the scope of sales opportunities by identifying new areas of engagement and areas where our solutions can deliver on executive priorities.

• Collaborate with sales teams to develop and deliver differentiated proposals that clearly demonstrate business and technical value.

Internal Partnership and Development:

• Become a valued resource to Product Management by discovering and understanding current challenges, competitive insights, and opportunities to address emerging needs in strategic market segments.

• Maintain continuous self-improvement and learning to sustain technical leadership across relevant technologies (e.g., security technologies, cyber threat intelligence, risk and regulatory topics, emerging technologies)

• Work closely with Sales and Solution Consulting leadership, Unit42 consulting teams, Business Value Consultants, Professional Services, Customer Success, and theater CISO/CTO resources (where applicable) to ensure a coordinated market approach.

Your Experience

• Experience: 10+ years of experience as an end customer, a cybersecurity vendor or consultant is required.

• Education: BSCS, equivalent degree or experience is required.

• Architectural Knowledge:

  • Must have deep knowledge of security operations, SIEM, endpoint security and incident response. Preferred experience in network security, SASE/Zero Trust, cloud security, identity management, and emerging topics related to cybersecurity and AI is a plus.

  • Extensive knowledge of core security architectures, history, and trends spanning network, endpoint, and hybrid environments.

  • Solid fundamental background in principles and practices of networking and/or cloud computing.

• Executive Presence: Demonstrable experience in establishing credibility and strategic messaging with large enterprise executives (CISO and above).

• Communication Skills: Strong written and verbal communication and presentation skills, both internally and externally.

• Drive and Problem Solving:

  • A "Whatever it takes" attitude and motivation to overcome obstacles necessary to achieve desired outcomes and close deals.

  • Robust problem finding and solving skills, with the ability to analyze complex problems with systematic approaches to quick resolution, even under duress.

• Travel: Expect to travel a minimum of 50%+ of the weeks in the fiscal year. Travel will include customer and company location onsite meetings.

• Organizational Skills: Superb organizational skills are required

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Collaborate with product managers, cybersecurity researchers, AI application researchers and infrastructure software engineers
• Design and build an innovative and solid products to ensure our customers can use AI service securely
• Participate in all phases of the product development cycle, from definition, design, through implementation and test
• Implement real-time security services to customers
• Work with PLM on new feature requirement
• Work with QA and DevOps on new release deployment

Your Experience

• Solid golang/python programming skills
• Solid knowledge on HTTP 1.1/HTTP2 protocols and gRPC
• Profound knowledge on web service proxy technology especially on envoy and web assembly
• Experience in designing large distributed system and web services in the cloud
• Deep knowledge in GCP platform is a plus
• Familiar with major CSP LLM foundation models is a plus
• The candidate should be a good problem solver
• Master's degree in computer science or equivalent or equivalent military experience required

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $126000 - $204500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

Project Manage complex delivery engagements across our product portfolio. The role will be part of the Technical Services (TS) organisation within PANW.

• Daily project management throughout the program life cycle for some of our largest customers
• Defining and implementing project and operational governance controls
• Building and maintaining effective project plans and documentation to maximise delivery efficiency and efficacy
• Managing risks and issues from identification through to taking appropriate corrective action in conjunction with the customer and Palo Alto Networks stakeholders
• Act as a customer’s single interface into Palo Alto Networks for Sales, Product Management, Customer Success, Professional Services and Focused Services throughout deployment
• Effectively manage and utilise resources across projects in conjunction with Palo Alto Networks Professional and Focused Services
• Proactively distribute stakeholder communications internal to Palo Alto Networks and the Customer
• Support Revenue recognition activities through effective forecasting of project milestones, deliverables and planning

Your Experience

The Senior project manager must have strong practical experience in project management, which was gained through managing large and complex projects. He or she must have the following:

• Excellent business communication skills, dealing with senior management of internal and external stakeholders
• Good knowledge and handling of project and program management methodology and techniques
• Good understanding of the wider objectives of the program
• Ability to work positively with the wide range of individuals involved in the program
• Strong leadership and management skills
• The ability to find innovative ways to resolve problems
• BSc in Computer Science, MSc, Business, or equivalent education/training/experience or equivalent military experience required
• 5+ years of related work experience or leading complex projects desired
• Analyze project profitability, revenue, margins, bill rates, and utilization
• Strong proficiency with project management software, such as Microsoft Project, Clarizen, Smartsheets
• Good presentation skills including written, oral, presentation
• Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments
• Flexible to shifting priorities, demands, and timelines - able to promptly and expertly react to project adjustments and alterations
• Project Management Institute PMP(r) certification or equivalent a plus
• Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus

As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.