Director Sales Actimize jobs at Nice in United States

How will you make an impact?

• Overall responsibility throughout the project lifecycle including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phases.
• Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints.
• Establish relationships and effectively communicate with key members of client team including business users and management personnel.
• Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.
• Develop, implement and maintain standard practices for client implementations aligned with the Essentials TAM operating model
• Communicate and advocate customer requirements and concerns to product management team, R&D and other internal stakeholders
• Create & manage project plans. Define project schedules, allocate resources and monitor progress.
• Get involved in project at high level for functional and technical aspects.
• Co-ordination of multiple projects amongst different internal teams and stake holders.
• Align project objectives with company goals, and make sure project team is clear on objective
• May require some travel to client sites – approximately 10%

Have you got what it takes?

• Possess excellent organizational and communication skills.
• Strong ability to use facts and data to influence decisions
• Ability to prioritize and make appropriate decisions.
• Proven ability to meet deadlines and maintain quality standards.
• Excellent problem-solving skills, strong customer service and interpersonal skills, plus a demonstrated ability to work with a diverse group of associates.
• Ability to interact effectively with all levels of management and customers.
• Ability to work with minimal guidance or supervision in a time critical environment.
• Ability to be flexible and quickly adapt to changing business needs and processes.
• 5+ years of experience in service delivery environment and project management.
• BS Degree in computer science, engineering or work equivalence.

You will have an advantage if you also have:

• Experience/knowledge of Actimize solutions.

About Actimize

PS Manager
Individual Contributor

As Backend Software Engineer, you will play a key role in building and enhancing robust backend systems that support critical business applications for Fraud Prevention and Anti-money Laundering. The ideal candidate is experienced, self-driven, and has a strong grasp of modern backend technologies.

How will you make an impact?

• Design, develop, and maintain backend services and APIs
• Collaborate with frontend developers, product managers, and other stakeholders to build scalable solutions
• Ensure high-quality code through testing, code reviews, and adherence to best practices
• Optimize application performance and troubleshoot issues
• Participate in an agile development environment, attending daily stand-ups and contributing to sprint planning

Have you got what it takes?

• Bachelor’s degree or higher in Computer Science or related field
• 2+ years of experience in backend development
• Strong Proficiency in Java, Python and object oriented programming
• Strong proficiency of relational databases (MySQL, PostgreSQL, etc.)
• Experience developing and consuming RESTful APIs
• Familiarity with message queues such as Kafka or RabbitMQ
• Proven ability to work in an agile development environment
• Experience with CI/CD pipelines and tools like Jenkins, Docker, or Kubernetes
• Experience using AWS cloud infrastructure

You will have an advantage if you also have:

• Experience developing LLM-based applications
• Familiarity with vector databases (such as pgvector, ChromaDB etc)
• Experience with Github Copilot

Manager, Engineering, Actimize
Individual Contributor

Pipeline Management & Bookings Forecasting

• Own the end-to-end management of the sales pipeline for vertical markets, ensuring data integrity, visibility, and actionable insights.
• Collaborate closely with Sales Leadership and Revenue Operations to produce accurate weekly, monthly, and quarterly bookings forecasts.
• Proactively identify gaps, risks, and opportunities in the pipeline; recommend strategic actions to meet or exceed targets.
• Develop and maintain robust forecasting models that integrate sales trends, market dynamics, and seasonal behavior.

Strategic Data Analytics & Performance Metrics

• Design and lead analytical initiatives that uncover performance trends, customer behaviors, and market opportunities.
• Create and maintain dashboards, scorecards, and KPIs that align with vertical goals and executive reporting requirements.
• Conduct deep-dive analyses to inform strategic decisions, such as segmentation effectiveness, win/loss rates, and product adoption patterns.
• Partner with the Business Intelligence team to automate data flows and ensure reliable, scalable reporting.

Commercial Finance Partnership

• Work cross-functionally with the Finance team to develop business cases, evaluate deal structures, and guide commercial decision-making.
• Drive alignment between bookings forecasts and financial plans, including revenue recognition and margin optimization.
• Support planning cycles (annual, quarterly) with financial modeling, budget tracking, and scenario analysis.
• Provide financial insights to Sales and GTM teams to inform investment prioritization and incentive design.

Strategy Development & Execution

• Partner with Vertical Market Leaders to define strategic priorities, growth initiatives, and operational plans.
• Lead execution of strategic projects, such as market expansion, cross-sell initiatives, or AI-driven solution rollouts.
• Conduct competitive benchmarking and market analysis to support go-to-market strategies and vertical differentiation.
• Monitor progress against strategic objectives and provide regular performance updates to executive stakeholders.

Operational Efficiency & Process Optimization

• Identify and implement process improvements across pipeline management, forecasting, reporting, and deal execution.
• Standardize and document business processes to ensure consistency, scalability, and compliance across vertical operations.
• Collaborate with Sales Operations, Product, and Customer Success teams to streamline end-to-end customer engagement workflows.
• Introduce tools and best practices that improve productivity and collaboration across cross-functional teams.

Leadership, Communication & Cross-Functional Alignment

• Act as a trusted advisor and operational leader to Vertical GMs and Sales Leaders, helping translate strategic goals into operational actions.
• Foster collaboration across departments, ensuring alignment between Sales, Marketing, Product, and Finance on key initiatives.
• Prepare and deliver executive-level presentations, business reviews, and strategic recommendations.
• Serve as a role model for independence, assertiveness, and a proactive mindset in driving business results.

You will have an advantage if you also have:

• Strategy & Operational Excellence:
  
• Pipeline & Forecast Management:
  Oversee and optimize the end-to-end sales pipeline process for vertical markets; drive accurate and timely bookings projections in collaboration with Sales, Marketing, and Finance.
• Data Analytics & Insights:
  Serve as trusted operational partner to the leadership team and lead data analysis efforts to identify trends, forecast growth, and provide actionable insights and recommendations; develop dashboards and performance metrics that support vertical strategy execution.
• Commercial Finance Partnership:
  Collaborate with Finance to model deal economics, monitor margins, and guide pricing decisions; support annual planning and with financial rigor
• Process Improvement:
  Identify and implement operational improvements to enhance scalability, efficiency, and data integrity across vertical market activities. Monitor projects progress against objectives, and ensure timely delivery of outcomes.
• Stakeholder Communication:
  Deliver clear, concise updates and recommendations to senior leadership; facilitate alignment across Sales, Product, Marketing, and Finance functions.

Have you got what it takes?

• 5+ years of experience in business operations, strategy, commercial finance, or related roles—ideally within enterprise software, SaaS, or tech companies.
• Proven ability to manage pipeline, forecast bookings, and translate complex data into strategic decisions.
• Strong analytical mindset with proficiency in Excel, Salesforce, BI tools, and data visualization platforms (e.g., Tableau, Power BI).
• Excellent communication skills, with the ability to influence cross-functional teams and executive stakeholders.
• Highly independent and proactive; assertive in driving outcomes and solving problems.
• Experience working in fast-paced, dynamic environments with evolving priorities.
• Bachelor's degree in Business, Finance, Economics, or related field; MBA or advanced degree is a plus.

Theis a blended role combining the skills of a principal with the management responsibilities of a consulting manager. This position is an organizational leader, leading both business and technical team members across the professional services organization. ​

TECHNICAL

• Provide senior-level technical configuration and, in some cases, programming as required.
• Provide process, data, and object modeling in a variety of application and database environments.
• Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications.
• Provide technical architecture leadership, analysis, design, development, and enhancement.
• Maintain senior-level expertise and currency in industry leading contact center technologies.

PROJECT

• Serve as a project manager capacity via management of end-to-end system life cycle development of small to large-scale projects.
• Develop costing proposals for projects, perform risk analysis, and manage change control.
• Provide business analysis, business area assessment, user needs analysis and business systems design for major projects.
• Conduct comprehensive cost/benefit analysis and prepare business cases for projects.

BUSINESS

• Present a professional image in conduct, attitude and attire.
• Assist with the development of client information management standards and evaluation of technology trends.
• Contribute to business area assessment, user needs analysis and business systems design.
• Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects.

SUPERVISORY

• Supervise a team of direct reports consisting of Associate-, Staff-, and Senior-level Consultants.
• Supervise and mentor all intermediate and junior level staff assigned as members of the project team.
• Supervise during project life cycle any intermediate or junior level client staff, or any sub-contracted personnel assigned to the project team.
• Supervise and mentor all intermediate and junior level staff working on other projects under the area of responsibility.
• Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.
• Prioritize, assign and manage department activities and projects in accordance with the department’s goals and objectives.
• Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload.
• Responsible for workforce management for the department.
• Adhere to the NiCE Code of Ethics and policies, and procedures.
• Communicate in an effective and professional way with customers in and outside of the organization.

FINANCIAL RESPONSIBILITY

• As a billable and customer-facing role, this position has significant financial impact on NiCE:
• The Consultant’s time is billable and is recognized by the company as direct revenue. Ensure hours are accurately tracked and recorded on customer master account.
• The timeframe required for the Consultant to deploy a customer has a direct impact on NiCE's ability to begin recognizing revenue for new customers. Ensure deployments are completed timely, accurately, and according to customer’s contract.
• The Consultant’s ability to satisfy his or her customers has a direct impact on the customer’s likelihood of loyalty and increased business.
• The Consultant’s ability to keep commitments, to hold him- or herself accountable and to handle delicate situations appropriately is critical to minimizing NiCE's exposure to liability. Ensure that adjustments made to customer’s account are completed in accordance with the Company’s Adjustment Policy.
• Reduce company liability by providing an accurate interpretation of the abilities of the NiCE suite of service.
• Ensure expenses are accurately reported according to the existing company policies.

Have you got what it takes?

• BS/BA in technical (e.g., Computer Science, Electrical Engineering) or business (e.g., Marketing, Management Information System) field or equivalent work experience is required. MBA is an advantage but not a requirement.
• 12+ years of professional experience.
• 5+ years management experience, leading a professional services global operations.
• Implementation: broad skills in both technology, analysis, experience in communicating at a technical and functional level while managing business rapport.
• Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
• Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker.
• Engineering Services: broad skills in specialized technical, functional areas; profound technical expertise around software engineering, programming languages, integration, and/or databases.
• Desired personal profile: analytical, inquisitive, service, team-oriented, friendly demeanor, early adopter

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

How will you make an impact?

• Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions.
• Engage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations.
• Negotiating contract terms, pricing, and other details to achieve favorable outcomes for both the company and the customer, which will maintain and increase revenue through effective contract negotiations
• Partner with SAMs, AEs, Technical Account Managers (TAMs) and the Finance team to represent the best interest of NiCE and revenue retention goals
• Partner with the finance team to ensure healthy price points
• Extending contracts for multiple years
• Become intimately familiar with customer contracts and NiCE billing methods
• Maintain working knowledge of competitors and what strategy NiCE should develop for counter offers and retaining the customer.
• Maintain working knowledge of NiCE products/services
• Partner with TAMs, SAMs, and AEs to ensure consistent messaging to the customer
• Measure success via tracking of client retention and revenue growth with multiple sources such as Salesforce and Excel.
• Communicate effectively and professionally with internal and external stakeholders.
• Investigate areas of risk and prepare course of action/recommendations to minimize risk
• Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities

Have you got what it takes?

• Bachelor’s degree in Information Technology or Business Administration or related field or equivalent work experience
• 4+ years applicable experience in contract negotiation
• 4+ years in contact center or service delivery
• Experience with SAAS billing models
• Demonstrated experience in a fast-paced environment and meeting customer contract timelines
• Demonstrated experience working independently with little to no daily supervision
• Ability to pivot between negotiation projects
• Ability to multitask responsibilities
• Exhibit adaptability and responsiveness by embracing change and implementing necessary adjustments to support evolving business needs and customer expectations.
• Thrive in uncertain environments by maintaining focus and productivity amid incomplete information or shifting parameters.
• Tracking and reporting on renewal metrics, such as renewal rates.
• To be innovative with strategic ideas and approaches in negotiation
• To have Problem solving and critical thinking skills
• To be able to effectively communicate with high level customer stakeholders such as CEOs, CTOs, and CFOs.
• To be Efficient with Microsoft office applications, PowerPoint, and Salesforce

Bonus Experience:

• Account Management or sales experience

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Individual Contributor

How will you make an impact?

• Develop and execute strategic sales territory plans to drive revenue growth for NiCE's advanced digital solutions
• Lead a high-performing sales team of 6-8 individual contributor, direct reports to exceed sales targets and deliver exceptional sales support to the CX Americas account teams
• Identify new business opportunities and cultivate relationships with key clients in the digital solutions market
• Collaborate with cross-functional teams to ensure alignment and support for NiCE go to market sales initiatives
• Analyze market trends and customer needs to inform sales strategies and product development
• Monitor and report on sales performance metrics to track progress and identify areas for improvement
• Responsible for managing team composition, including recruitment and separation processes

Have you got what it takes?

• Bachelor's degree in Business Administration, Marketing, or a related field
• Minimum of 3 years of experience in sales leadership roles within the digital solutions and contact center space
• Minimum of 5 years of experience in individual contributor role in enterprise software sales in like or similar market
• Proven track record of driving sales growth and exceeding targets
• Strong leadership, communication, and negotiation skills
• Deep understanding of digital technologies and trends in the digital solutions market
• Ability to thrive in a fast-paced, hyper growth, extremely high-volume sales environment

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

How will you make an impact?

• Manage the daily operations of FraudDESK and the staff
• Develop, gather, and track the team’s performance
• Lead, coach, mentor, and champion team members to grow in their careers
• Ensure all customer SLAs are met
• Onboard all new FraudDESK customers and establish SLA’s
• Maintain relationships with our FraudDESK customers
• Manage FraudDESK workflow (SLA’s, staff shifts, PTO)
• Identify and communicate training and development opportunities for the team
• Support team on fraud analysis, documentation, and fraud detection
• Continuous review and improvement of operational processes
• Provide outstanding performance and customer excellence
• Collaborate, problem solve and work to contribute to the growth of the service
• Leverage and enhance existing tools and processes to enable a more effective approach on fraud detection
• Demonstrate strong client communication and service skills with a “here to help” approach
• Maintain confidentiality concerning all information and projects/assignments
• Maintain integrity, objectivity, and discretion in the performance of duties
• Subject matter Expert for Fraud

Have you got what it takes?

• BA Degree and a minimum of 10+ years of recent experience within financial services industry in fraud prevention, fraud detection and/or fraud investigations
• Previous management experience necessary. Minimum of 10+ years of recent management experience
• Professional certification desirable (e.g., CFE, CFCI)
• Comprehensive knowledge of financial crimes, specifically in online banking
• Knowledge of AML processes
• Strong understanding of fraud operations and processes
• Strong customer service skills
• Ability to multitask by carrying a diverse and complex workload
• Ability to work independently. Must be a self-sufficient and initiative-taker.
• Strong collaborator with leadership traits
• Demonstrated proficiency with Microsoft office, specifically Excel and Outlook
• Understanding of prosecution guidelines, privacy laws, FFIEC, and regulations related to financial crimes
• Strong communication and critical thinking skills

Individual Contributor