דרושים Technical Support Engineer Ebeam ב-Kla ב-United States, Hillsboro

Job Description

• Primarily responsible for maintenance, troubleshooting, and diagnosing with quality on-site repairs of KLA’s complex capital equipment at customer sites.
• Drive system level corrective actions and repairs based on technical knowledge, education, and training to isolate issues, minimizing equipment downtime, interruptions, and malfunctions.
• Successfully complete ongoing technical training on KLA products, acquiring detailed knowledge of semiconductor capital equipment, application of diagnostic techniques, and practical field troubleshooting.
• Prepare field service reports on customer support activities and provide documentation to other supporting functions on re-occurring issues.
• Assist and prepare quotes for customer equipment repairs based on parts needed, reason for equipment failure, time, and costs associated with repairs.
• Represent KLA as a subject matter expert to the customer including accountability for customer satisfaction.
• Assure operational quality of system equipment and coordinate activities with customer to minimize equipment downtime.
• Aid Installation and Upgrade Engineers in resolving problems regarding equipment startup and relocation.
• Provide mentorship, coaching, cross training, and technical assistance to junior engineers.
• Contribute to capturing, re-use, collaboration, and improvement of knowledge using available systems.

Minimum Qualifications

• Minimum of an Associate Degree from an accredited school in electronics / electro-mechanical discipline or equivalent military technical training
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• International and domestic travel is required.
• Flexibility to work a variety of shifts including compressed workweeks including overtime and on-call if needed.

Preferred Qualifications

• Basic semiconductor industry process knowledge.
• Proficiency in basic computer skills and Microsoft Office Suite.
• Proficiency in software, electronics, optics, mechanical, electro-mechanical, and electro-optical systems, schematics, diagrams, and operation manuals.
• Strong written and verbal communications skills.
• Solid analytical, problem solving, and decision-making skills.
• Goodinterpersonal/communicationskills in understanding customer needs.
• Ability to work under pressure and with stringent timelines to minimize customer impact and system downtime.
• Maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support, and sales team.

Minimum Qualifications

Bachelor's Level Degree and 0 years related work experience

or at +1-408-352-2808

Qualifications

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites. The Customer Service Engineer represents the company to the customer and assumes accountability for customer satisfaction with service. The CSE assures the operational quality of the system equipment and coordinates actions with customers to minimize down-time and may provide assistance to Installation Engineers in resolving problems. The CSE is responsible for their parts inventory tracking along with documentation related administrative work.

• Evaluate, analyze, diagnose and solve technical equipment problems via telephone, remote access or in person at a customer location.
• Repair of system level issues are based on CSEs technical knowledge, education, and training. These repairs involve system level troubleshooting which can be performed using standard procedures, system level diagnostics, and/or remote support sessions with factory based engineering teams. Must drive solutions based on analytical assessments of available data.
• Ensure equipment enhances customer production. In analyzing and diagnosing equipment issues, CSEs may identify a problem exists in a customer process and as a result may recommend shutdown of customer fab equipment to prevent process excursions that would ultimately impact production output.
• CSEs prepare field service reports on all support activity as part of tracking and accounting for work activity. CSEs use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to solve, and potential costs involved with repairs.
• Cross train and assist other field service engineers as appropriate. Provides mentorship and technical assistance to less experienced support engineers. in addition CSEs aid installation teams on equipment startup and relocation activity.
• The nature of work requires that CSEs work independently; only occasionally requiring guidance from management. CSEs spend at least 50% of time at customer site and/or cleanroom factory environment.
• Ability to use and understand DVMs, oscilloscopes, flow meters and various other test equipment.
• Must successfully complete ongoing technical training to acquire a detailed knowledge of company equipment, the application of diagnostic techniques and practical application of service aids. Attainment of Certification Level 3 including basic proficiency in systems level repair of a product within a family is required within defined time period.
• Goodinterpersonal/communicationskills in understanding customer needs. Ability to work with exacting timelines to address system down events that may affect customer manufacturing area. Efficiently communicate system issues internally to management and technical support teams as well as being able to externally communicate critical issues to a diverse technical audience.

Minimum Qualifications

or at +1-408-352-2808

Technical Support Engineers (TSEs) respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve. Working on challenging problems requires in-depth system knowledge and a sound understanding of operating principles. Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results. As the need arises, collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction. Document troubleshooting processes and technical findings to generate service reports and presentations.

Minimum Qualifications

• Basic Knowledge of Electron beam Microscopy

• Minimum of 5 years of working experience

• Excellent data analytical and diagnostic skills

• Good presentation and interpersonal skills

• Proficient with all Windows Office suite applications such as Excel, PowerPoint, Power BI.

• 50% travel to customers is required

or at +1-408-352-2808

4) Provides follow-up support in disseminating technical information on specific applications.5) Foreign language skills would be an advantage in this role. Developing new applications, use cases and best-known methods for increasing value of KLA products for customers.7) Job responsibilities will include working with cross-functional teams to shape roadmap, Beta and eval closures.8) Must have excellent written and communication skills including delivering technical presentations with clarity.9) Experience in semiconductor fabrication industry and semiconductor processing is desirable.10) Knowledge of optics, ellipsometry, X-ray metrology, Optical CD 2D/3D modeling, statistical analysis tools and machine learning concepts is desirable. Programming and scripting skills is an added advantage.

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years.BS degree in Physics, Chemistry, Electrical Engineering, Mechanical Engineering or Materials Science.

or at +1-408-352-2808

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The Group

Responsibilities of this group include maintaining strategic client relationships, partnering with our sales team in identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends. Partnering with our sales organization and factory divisions, this diverse and dynamic team helps ensure alignment between customer needs and product offerings to maintain a high level of customersatisfaction.

The Role

The TEM should be able to build relationships and have technical discussions with senior technical personal at customers (at a level of Section /Department Manager) and be highly capable of influencing customer decisions.

• The TEM should know about wafer fab processes and KLA product portfolio with the goal of mapping customer challenges to our solutions
• The TEM is responsible for creating penetration, share and adoption strategies for KLA products at the customer site.
• The TEM is responsible for arranging and driving all Technical Committee Meetings with the customer (usually once a quarter)
• The TEM would be responsible for driving his/her team to execute on the strategic plans laid out for the year and ensure the team is motivated, engaged and trained to the highest level.

Qualifications/EducationDesired

• Advanced degree with 8+ years of experience in developing solutions for advanced fab operations
• 3 years of experience managing and leading a team of engineers
• Requires in depth knowledge of advanced fab operations
• Excellent communicator and technical collaborator with proven experience working closely with partners on identifying and driving technology solutions

or at +1-408-352-2808