דרושים Product Manager - Personalization ב-גיי פי מורגן ב-United States, Wilmington

As a part of the product strategy team for Slate products, you will partner across the organization to create the owned channel acquisition strategy. You will work with our partners in the channels team and others on the Slate team to manage acquisitions across owned channels (Chase.com, retail), suggest and size offers, and create new testing plans for our products. The relationships you build with a variety of teams across operations, acquisition, channels, collections, and risk management will be key to your success. Using your data analysis, finance background, strategy experience, and customer mindset, you will quantify opportunities and advocate for smart, profitable, and growth-oriented segment expansions. With strategy in hand, you will collaborate to align with Card leadership and our broader Bank goals and mission.

Job Responsibilities:

• Bring an entrepreneurial and self-starter attitude to size and explore opportunities for Slate across owned acquisition channels
• Provide strategic thought to develop and prioritize the most critical acquisition strategies to grow revenues and accounts while solving solve customer pain points
• Effectively collaborate with cross-functional teams to develop new tests, capabilities, or experiences to drive account growth and NPS
• Partner with analytics, marketing, product, operations, risk and finance teams to provide thoughtful recommendations and understand and articulate potential benefits
• Navigate a highly-matrixed organization, influence partners, build consensus, and work across various functional departments (e.g., agile products)
• Act as a thought leader, presenting and discussing ideas with intent to persuade, educate, and enhance understanding across all levels of the organization

Required qualifications, capabilities, and skills:

• Marketing experience, particularly in customer acquisition with some channel experience
• Prior experience in risk, finance, or product management in financial services
• Partner effectively and conscientiously by leading through strong collaboration
• Focus on driving quantifiable business results, returns for shareholders, and value for customers
• Experienced in test design, reading beyond the data, understanding customer drivers and needs, experimenting, learning, and taking calculated risks based on data
• Pushes boundaries of “what could be” to innovate and serve our customers’ needs
• MBA or equivalent experience in a financial services or consumer product organization

Preferred qualifications, capabilities, and skills:

• Proven ability to take initiative, influence others, and achieve results without direct supervision over resources
• Develops strong partnerships; recognized as a team player
• Strong analytical, problem solving and planning skills with an excellent ability to manage multiple initiatives simultaneously and experience with SAAS, data queries
• Excellent written and verbal presentation skills including proficiency in Microsoft Excel and PowerPoint
• Prior experience in credit card issuing institutions, risk management or finance functions, acquisition marketin

Job Profile:

Join our fun, high-energy team as a Senior Home Lending Advisor in Chase Home Lending and put your exceptional knowledge and understanding of home lending products to good use by serving as your customers’ chief point of contact throughout the life of the loan while the Home Lending team supports you by sharing demonstrated knowledge in this area of specialization. You will adhere to all regulatory requirements while marketing and promoting the financial products offered by Chase. You will have a unique opportunity to grow your career while making a significant impact on our business.

As a Senior Home Lending Advisor in Chase Home Lending, you will join a motivated team dedicated to guiding clients to fulfilling the dream of homeownership.

Job responsibilities

• Coaches and mentors the branch team by providing training on products and services.
• Works together with bankers, meets with their customers and introduces new clients to bankers for additional products and services.
• Collaborates with your team to create an outstanding customer experience by utilizing centrally managed direct mail, media advertisements, cross-sell efforts, relocation programs, statement programs, Chase.com, electronic newsletters, outbound lead sourcing, and other marketing efforts.
• Develops a strong partnership with the assigned retail branches to promote mortgage loan originations (in footprint territories), and functions well within formal and dotted-line reporting relationships.
• Builds role as the internal and external mortgage expert and maintains good relationships with customers.
• Exhibits consultative skills to provide recommendations based on financial analysis and expertise, product knowledge, and knowledge of the customer's financial needs, goals, and circumstances.

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent work experience in sales and/or real estate
• 3+ years of mortgage lending and proven sales experience in retail banking
• Knowledge of real estate market in local area
• Excellent written and oral communication skills
• Knowledge of FHA, VA, FNMA, and FHLMC guidelines

Preferred qualifications, capabilities, and skills

• FHA/VA sales experience
• Marketing, promoting, relationship building, and consulting skills
• Intermediate PC skills in a Windows environment

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx.

As an Anaplan Model Builder within the Data, Analytics and Transformation team, you will be tasked with implementing the ICB Finance integrated planning roadmap using Anaplan. You will collaborate closely with finance and business management teams, finance transformation analysts, data engineers, and the firm-wide Anaplan Center of Excellence to develop the target state planning ecosystem for ICB Finance.

SUMMERY OF ROLE/JOB DESCRIPTION

Following the launch of our digital bank, Chase UK, we are embarking on a finance data transformation project to support the International Consumer Business (ICB). This will culminate in the development of a finance data platform to assist the Finance function in the execution of its business critical control responsibilities as well as supporting business decision making with modern finance analytics and insights. The project will deliver end to end data capabilities for the Finance function and other relevant stakeholders covering data modelling, reporting, dashboarding and the development of any bespoke tooling required.

In this role, your primary focus will be on implementing the ICB Finance integrated planning roadmap in Anaplan, which involves designing and developing planning models and ensuring seamless integration with other ICB Finance Transformation solutions and firm-wide tools. Collaborating closely with finance and business management teams, finance transformation analysts, data engineers, and the firm-wide Anaplan Center of Excellence, you will contribute to building the target state planning ecosystem for ICB Finance. Additionally, you will have the opportunity to utilize Google Looker and other modern data tools to deliver both tactical and strategic solutions to finance data challenges.

Job responsibilities:

• Analyze and understand existing forecasting processes and methodologies, translating them into Anaplan solutions that drive consistency and accuracy in generating financial projections, ensuring an informed decision-making process and organizational agility.
• Build and maintain Anaplan models as a part of the ICB Finance integrated planning roadmap, including requirements gathering, models design and documentation, development, end-user testing, and release management.
• Collaborate with the firm-wide Anaplan Center of Excellence and data engineers on the implementation of a fully integrated planning ecosystem, including seamless integration between Anaplan models, ICB data sources, and firm-wide solutions.
• Work closely with finance stakeholders to proactively identify and recommend enhancement opportunities in planning processes and forecasting methodologies.
• Collaborate in defining the Anaplan operating model for the ICB Finance function, including establishing roles and responsibilities, models governance, and support from firm-wide transformation teams.
• Ensure adherence to Anaplan best practices, intelligent solutions governance, and internal controls at all times

Required qualifications:

• Expertise in financial planning and/or modeling, including budgeting and stress testing methodologies
• Expertise in data analytics and visualization, with a strong understanding of UX/UI and design best practices
• Commercial acumen and expertise in retail banking products including current accounts, credit cards, insurance and mortgages
• Passionate about innovation, problem solving with focus on user-centric design and a keen eye for visual aesthetics
• Ability to work in collaborative, cross-functional agile teams as well as independently
• Skilled in influencing, educating and sharing technical and design knowledge with others
• Excellent communication skills, both written and verbal
• Strong self-starter and highly self-motivated, driving projects forward
• Experience working on large scale digital transformation projects, ideally in Finance / FinTech

Preferred qualifications:

• An Anaplan Model Builder certificate (or higher) with a minimum of 3 years of relevant Anaplan experience is preferred.
• Experience with any business intelligence, visualization, or automation tools (e.g., Alteryx, Looker) is highly desirable.
• A bachelor’s degree or equivalent in data analytics or computer science related fields is preferred. Accounting or finance related fields will also be considered.

J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.

As a GenAI Marketing Strategy Vice President on the Marketing Transformation team, you will be reporting to Head of Content & AI transformation, and you will be accountable to deliver on the strategic agenda for GenAI adoption in marketing, develop and oversee an integrated roadmap, and ensure alignment across business, product, and technology stakeholders. You will champion the use of AI to reimagine marketing workflows, content creation, personalization, and audience engagement, while driving operational efficiency and business growth.

Job Responsibilities

• Collaborate with product, data, tech, and marketing teams to build and maintain an integrated GenAI transformation roadmap, organizing work into horizons with clear milestones and outcomes.
• Define strategic objectives for GenAI initiatives, support business case development, and partner with Finance to measure efficiency gains and ROI.
• Collaborate with LOB transformation leads and process teams to identify pain points, prioritize capabilities, and track adoption metrics for last-mile success.
• Ensure collaboration across lines of business (LOBs), product, technology, and Data & Analytics teams to drive a cohesive and unified AI strategy for marketing.
• Prepare executive updates, craft compelling narratives, and streamline reporting across key initiatives such as workflow automation, content transformation, omni-channel personalization, and AI enablement.
• Facilitate steering committee forums to prioritize GenAI capabilities, and collaborate with change management teams to drive user adoption and effective stakeholder communication.
• Ensure up-to-date communications across the organization, keeping stakeholders informed of progress, achievements, and new developments in GenAI for marketing.
• Stay current with the latest advancements in AI, proactively identifying opportunities to leverage new technologies and best practices for marketing transformation.
• Champion agile ways of working, ensuring rapid iteration and continuous improvement across GenAI initiatives.
• Establish scalable frameworks for measuring and tracking efficiency, adoption, and business impact of GenAI solutions.
• Bring a consulting background to navigate ambiguous environments, drive clarity, and deliver actionable recommendations in complex, fast-evolving contexts.

Required Qualifications, capabilities, and skills

• 5+ years of experience in martech, product, or AI-driven marketing transformation
• Bachelor’s degree in marketing, product, engineering, computer science, or related field
• Deep expertise in product ops, marketing ops, martech/tech, data, and AI capabilities
• Proven track record of building transformation roadmaps and leading cross-functional teams in matrixed organizations
• Ability to influence, drive collaboration, and engage with senior leadership
• Experience working in an agile environment
• Strong written and verbal communication skills, with executive presence
• Highly organized, deadline-driven, and detail-oriented
• Self-starter with the ability to work independently and proactively
• Background in consulting, with demonstrated ability to navigate ambiguity and deliver results in complex environments

Preferred Qualifications, capabilities, and skills

• MBA or equivalent
• Experience in a Product organization; well-versed in product ops and GenAI product development
• Experience in a Marketing organization; well-versed in marketing ops, channel execution, and AI-powered personalization
• Demonstrated success in driving change management and user adoption at scale

As a Control Manager Vice President in Consumer and Community Banking (CCB) Risk Management, you will lead the development and management of a robust control framework, ensuring the integrity and effectiveness of our risk management processes. Your responsibilities will include overseeing control functions such as risk and control identification, testing, and process map maintenance, while actively engaging with business partners and Senior Management to communicate the status of the control environment. You will drive issue resolution and play a critical role in maintaining a strong control environment, fostering collaboration across teams to enhance our risk management strategies. In addition, you will be responsible for the monthly creation, coordination and distribution of the Risk Control Committee materials. Your leadership and expertise will be instrumental in safeguarding our operations and ensuring compliance with regulatory standards, making a significant impact on the success and resilience of CCB Risk Management.

Job Responsibilities

• Partner with business colleagues to drive a culture of risk awareness and proactive risk identification and assessment.
• Ensure on-going control improvements and strengthen the existing control environment.
• Participate in project planning as required to assist business in developing appropriate internal control systems or to monitor significant changes in control systems.
• Elevate the data analytics testing and validation agenda through use of data tools such as SQL, Tableau, etc.
• Maintain awareness of significant changes impacting the business, both internally and externally.
• Prepare detailed reports of findings and present key control initiatives to management.
• Create monthly decks and slides for Senior Leadership presentation.
• Work with Risk Management colleagues to validate the effectiveness of controls.

Required qualifications, capabilities, and skills

• 10+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance required
• Bachelor’s degree or equivalent job experience.
• Strong and up-to-date knowledge and understanding of risk and control assessments, internal control testing, and issue management.
• Working knowledge of Risks and Controls; proven results of driving improved control environments, and excellent problem-solving and analytical skills.
• Strong Deck or slide building and updating skills; ability to extrapolate information into graphs, charts and bullet points; strong skills in consistent formatting.
• Strong project management and process skills; ability to prioritize and execute on multiple, simultaneous, complex priorities.
• Excellent verbal and written communication skills including advising senior management of risks, challenges, and potential solutions.
• Ability to collaborate and develop relationships with various partners.

You will be the day-to-day glue that brings teams of people across Card Marketing together to deliver on the strategy objective and a leader we look to in order to understand progress and barrier through transformation. You must be a player who is unafraid to roll up your sleeves and demonstrate by doing.

Job responsibilities:

• Serve as a thought leader, driving strategic, complex, and highly visible programs across LOBs and functions from initiation to delivery.
• Be accountable for strategic design and the establishment of new capabilities and ways of working.
• Lead successful end-to-end execution and delivery of program objectives, whether or not there is precedent, including project conception, planning, requirements gathering, solutioning, governance, and decision-making, based on targeted business outcomes, dependencies, and stakeholders.
• Lead a squad of cross-functional team members to clearly establish a problem statement, opportunity goals, baseline data, measures of success, and business requirements.
• Facilitate ideation sessions across a matrixed group of stakeholders and consolidate a single, prioritized solution across a complex program.
• Maintain an analytical mindset to understand, develop, and synthesize requirements, risks, and cross-dependencies during roadmap delivery across multiple program workstreams, and articulate the rationale behind the roadmap and solutions.
• Ensure communication, alignment, and coordination across all stakeholders by creating and facilitating project status and executive summary presentations; communicate effectively with peers, cross-functional team members, and senior stakeholders.
• Communicate to all levels of the organization through compelling, impactful storytelling.
• Build relationships with cross-functional teams, including Technology, Legal, and Regulatory Controls teams, to understand pain points, gather requirements, and drive solutions.
• Collaborate with the program manager on an ongoing governance model, such as working routines and tools, to monitor and communicate progress, and proactively identify and resolve issues.
• Create an environment where all voices are heard, and ideas are openly welcomed and debated; establish trust with peers, partners, and executive sponsors, while championing both business and culture transformation with consistency, integrity, and humility.

Required qualifications, capabilities, and skills:

• 6-8+ years of related experience (product owner preferred; marketing or program management helpful)
• End to end program delivery experience – including understanding of best practices, tools, and processes
• Demonstrated initiative and creativity to ensure successful and timely execution – strategic thinker with proven analytical abilities
• Proven ability to manage a team through ambiguity typical of a large-scale business initiative and define path forward
• Familiarity with agile practices and collaboration tools (e.g. Confluence, Lucid, Figma, Visio, Excalidraw, Tableau and Microsoft Teams)