דרושים Lead Investigator Aml Financial Crimes Compliance ב-Intuit ב-Kenya, Nairobi

• Strategic Planning: Leverage customer, competitor, and business insights to support our 1- and 3-year strategic plans, highlighting risks and opportunities related to business growth and profitability. Help drive capital allocation through investment ROI evaluations
• Financial Planning and Analysis: Develop and manage financial models to analyze complex business scenarios. Leverage rigorous modeling and analysis to deliver clear financial forecast, month-end close review, and accounting requirements
• Stakeholder Management: Embed in our business team to be a trusted advisor. Balance stakeholder interests between finance and business. Proactively highlight and prioritize areas to focus on to deliver our strategic goals
• Operational Excellence: Partner with cross-functional teams to develop and monitor key performance indicators to review performance and root causes, iterate on business initiatives, and sharpen decision making in order to achieve our financial plans
• Process Improvement: Champion AI-first mindset to drive efficiencies and continuous improvement by streamlining and automating recurring processes to allocate more time towards strategic activities

• 8-10+ years of experience from strategic finance, FP&A, investment banking, or management consulting
• Highly motivated, self-starter with ability to work independently in a fast paced and constantly evolving environment, managing several priorities to challenge the status quo
• Experiences to lead teams and collaborate in a highly matrixed org to deliver results
• Attention to details and ability to synthesize large volumes of information into insightful recommendations to the executive leadership team
• Ability to influence all levels of leadership to drive actions, decisions and business outcomes. Grace under pressure with a good sense of humor and dose of humility
• Strong written and oral communication skills with experience in presenting to business partners with confidence, conviction, and credibility
• Advanced Proficiency in Microsoft Excel to analyze complex business scenarios by building/improving financial models. Tableau and Hyperion Essbase experience preferred
• MBA or equivalent work experiences

• Define and own the "post-authentication" contact strategy for DIY and DIWM customers: This isn't just about execution; it's about developing intricate, cohesive omnichannel plans that seamlessly integrate with the product experience. You'll work closely with relevant product leaders to build strategies personalized to each customer's situation, aiming to drive repeat visits and conversion across all funnel stages for both DIY and DIWM segments.
• Lead "authentication to complete" channel activation with a strategic lens: While you oversee flawless go-to-market execution across all communications, with a strong focus on email marketing, your primary contribution will be spearheading material,data-backed innovation within these channels to optimize the DIY and DIWM customer journey. You'll be expected to think beyond the obvious and identify new opportunities for impact.
• Architect and deliver superlative campaigns: You'll ensure all customer communications feature compelling storytelling, strategic solution-focused content tailored to DIY and DIWM tax filers, and best-in-class creative. This includes conceptualizing and articulating the strategic intent behind each message.
• Refine and expand our complex automated and scheduled campaigns: This involves articulating intricate targeting and personalization requirements and closely partnering with CRM data and operations teams to ensure their properimplementation. You'll be the expert in how these complex systems interact to serve our DIY and DIWM users.

• Champion digital marketing and CRM innovation: You'll be at the forefront, leveraging giant datasets and building new capabilities and systems that allow TurboTax to deploy ultra-personalized and highly relevant communications to users, constantly seeking cutting-edge solutions.
• Manage and mentor a team: Actively manage and mentor a team of marketers, guiding them on project prioritization, complex process definition, strategic campaign planning, and efficient workload management.
• Drive performance reporting and insights: Beyond reporting, you'll lead the effort to identify new key performance indicators to benchmark CRM's impact on product progress and tax completion for DIY and DIWM customers, providing strategic insights and actionable recommendations.
• Lead omnichannel execution: You and your team will be directly responsible for ensuring omnichannel strategies are perfectly executed across Push, SMS, In-App, and In-Product channels, specifically designing and tailoring approaches for DIY and DIWM segments.
• Collaborate on holistic contact strategy: Partner with the Top of Funnel and Engagement CRM Lead to enforce proper customer contact strategy, maintain calendars, and define governance protocols, ensuring strategic alignment across all customer experiences for DIY and DIWM users.

• 5-7 years of experience managing large and highly complex retention marketing campaigns across all CRM channels (email, push, SMS, in-product notifications), with a proven track record in post-authentication conversion for DIY and/or DIWM customer segments.
• 3-4 years of experience in team management, with a strong focus on growing and mentoring talent.
• Demonstrated expertise in developing advanced, cohesive business and CRM strategies. You should be well-versed in building sophisticated customer experiences and journeys across multiple channels, and adept at devising content and solutions tailored to address complex customer problems for both DIY and DIWM users.
• A keen and deep understanding of the data that underpins CRM programs and enables advanced campaign orchestration and personalization, specifically for diverse DIY and DIWM customer behaviors.
• Expert knowledge of email marketing best practices from contact strategy to creative iteration, and from testing setup to results sharing.

• Superior organizational, strategic project management, and communication skills—this role requires hands-on management of complex campaign deployments, often under tight deadlines and high pressure, across multiple teams and stakeholders.
• Extensive hands-on experience with enterprise-level marketing cloud solutions and CRM tech stacks. Deep familiarity with Braze, Movable Ink, or Stensul is a significant plus.
• A "builder" mindset with a bold vision for efficient market entry and a decisive leader who can make transformative ideas come to life for our DIY and DIWM customers.
• Thorough understanding of the levers behind properly managing a very large and complex installed base, with specific skills in segmenting and optimizing for the unique needs of DIY and DIWM customer groups.

• Assist in providing compliance advisory services for newly created commercial products
• Work cross functionally with Product Managers, Product Developers, Marketing, Legal and Servicing & Collections to ensure the product’s activities are compliant with laws, regulations and bank partner requirements
• Review bank partner implementation logs and work with stakeholders to review and approve required elements
• Develop compliance controls to ensure the product is working as designed and create monitoring mechanisms to alert when it is not
• Provide status updates to senior management regarding timelines and potential obstacles

Bay Area California $124,500 - $168,500

Southern California $114,500 - $155,000

• Bachelor’s Degree with 5+ years professional experience
• CFE, CIA, CRCM, or other professional certifications preferred.
• Knowledge of consumer lending, including familiarity with applicable federal and state regulations, such as ECOA, FCRA, TILA, FDCPA, UDAP, GLBA/Privacy, OFAC and 3rd party vendor management.
• Experience providing compliance advisory to business teams.
• Ability to work independently – self-starter, enthusiastic and highly motivated.
• Strong analytical and problem solving skills with the ability to exercise sound and balanced judgment
• Excellent communication, interpersonal and writing skills. Strong organizational skills and attention to detail.
• Help drive the mindset that Compliance is a strategic advantage, enabling growth and customer delight.

• Strategic Planning: Leverage customer, competitor, and business insights to support our 1- and 3-year strategic plans, highlighting risks and opportunities related to business growth and profitability. Help drive capital allocation through investment ROI evaluations
• Financial Planning and Analysis: Develop and manage financial models to analyze complex business scenarios. Leverage rigorous modeling and analysis to deliver clear financial forecast, month-end close review, and accounting requirements
• Stakeholder Management: Embed in our business team to be a trusted advisor. Balance stakeholder interests between finance and business. Proactively highlight and prioritize areas to focus on to deliver our strategic goals
• Operational Excellence: Partner with cross-functional teams to develop and monitor key performance indicators to review performance and root causes, iterate on business initiatives, and sharpen decision making in order to achieve our financial plans
• Process Improvement: Champion AI-first mindset to drive efficiencies and continuous improvement by streamlining and automating recurring processes to allocate more time towards strategic activities

• 8-10+ years of experience from strategic finance, FP&A, investment banking, or management consulting
• Highly motivated, self-starter with ability to work independently in a fast paced and constantly evolving environment, managing several priorities to challenge the status quo
• Experiences to lead teams and collaborate in a highly matrixed org to deliver results
• Attention to details and ability to synthesize large volumes of information into insightful recommendations to the executive leadership team
• Ability to influence all levels of leadership to drive actions, decisions and business outcomes. Grace under pressure with a good sense of humor and dose of humility
• Strong written and oral communication skills with experience in presenting to business partners with confidence, conviction, and credibility
• Advanced Proficiency in Microsoft Excel to analyze complex business scenarios by building/improving financial models. Tableau and Hyperion Essbase experience preferred
• MBA or equivalent work experiences

In your role, you will leverage customer insights, data, and cutting edge technologies to empower to craft product and service innovations that simplify tax and compliance needs for SMBs via Quickbooks, delivering on the benefits of no work and complete confidence. You will work with a team of highly innovative, ambitious accounting experts, product managers, service experience managers, and designers to define how we will deliver benefits to customers through this partnership. The role requires a strategic leader who can develop and execute a comprehensive product vision while maintaining strong customer focus. The ideal candidate will have extensive experience in product management, particularly in technology-driven, AI-powered service.

• Define, articulate, and communicate strategic offering vision for QuickBooks Live's Tax and compliance domain
• Define and evangelize with leadership and team, long term and mid term product strategy inclusive of product features, business growth plans and capability development levers
• Partner with GTM, Customer Success and Service Delivery teams to define product features, positioning, and delivery plan
• Develop deep customer empathy through research and transform insights into innovative solutions
• Foster cross-functional partnerships to align product strategies with business objectives
• Lead scoping, planning, and delivery of product initiatives
• Cultivate learning and experimentation culture
• Recruit, mentor, and lead product managers team
• Establish and track KPIs

• 8+ years in product management with proven track record
• Demonstrated ability to lead cross-functional teams
• Platform mindset for scalable solutions
• Strong customer centricity
• Excellent operational acumen
• Strong verbal and written communication skills
• Strong understanding of technical concepts
• Bachelor's degree in Business, Technology, or related field
• MBA or advanced degree preferred

This role is hybrid with on-site expectations of 3 days per week. We prioritize being together to promote connection and belonging, creativity and innovation, as well as speed, agility, and productivity to accelerate getting work done.

Investigations & Case Management

• Lead end-to-end investigations of complex and high-risk cases involving potential money laundering, fraud, structuring, and other suspicious activity.
• Review transactional activity for consumer and business clients across various channels: ACH, card (credit/debit), cross-border wires, and digital payments.
• Prepare and file timely, high-quality Suspicious Activity Reports (SARs) to FinCEN in accordance with regulatory requirements and internal standards.
• Conduct enhanced due diligence (EDD) on high-risk entities or patterns, including those involving digital assets or crypto-related activity.

Team Leadership, Mentorship & Training

• Serve as a Team Lead, providing direct guidance, quality assurance, and oversight to AML/BSA investigators.
• Mentor and support junior and less experienced investigators, providing coaching, on-the-job training, and career development opportunities.
• Design and lead training programs to standardize investigative practices, improve case quality, and promote compliance knowledge across the team.
• Help prioritize investigations, assign workload, and ensure consistent application of investigative procedures.
• Act as the primary, lead person for complex or sensitive investigations and drive such investigations to conclusion.

Program Building & Scaling

• Develop and implement investigative procedures, workflows, escalation protocols, and quality assurance controls.
• Collaborate with Product, Data, and Engineering teams to identify data sources and improve automation and tooling for investigations.
• Help build frameworks for typologies, detection scenarios, and red flag indicators tailored to our evolving products and risk profile.

Cross-Functional Collaboration

• Work closely with BSA/AML Officer, Quality Control, Risk Operations, Data Analytics, Legal, and other compliance teams to ensure a unified approach to financial crime prevention.
• Participate in internal and external audits, regulatory exams, and special projects.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $169,000- $228,500 and San Diego $149,000 - $201,500.

Required:

• 5+ years of experience in BSA/AML investigations, financial crimes, or fraud detection, preferably at a fintech, MSB, or financial institution.
• Strong understanding of ACH, card transactions, cross-border wires, transactions bill payments, and digital money movement products.
• Proven experience with SAR drafting, filing and FinCEN reporting requirements.
• Strong leadership experience with the ability to mentor, coach, and lead other investigators.
• Demonstrated ability to mentor junior investigators and lead training programs focused on investigative standards and regulatory compliance.
• Familiarity with applicable U.S. laws and regulations including BSA, USA PATRIOT Act, FinCEN guidance, and financial crimes compliance.
• Experience using internal and external case management and investigation tools, including AML transaction monitoring platforms and third-party research tools (e.g., Chainalysis, WorldCheck, LexisNexis).
• Providing guidance to product and or business partners on risks associated with fintech product launches and enhancements

Preferred:

• Experience working in fintech, data environments and/or with high-volume transactional environments.
• Demonstrated experience providing guidance to product and or business partners on financial crimes compliance risks associated with fintech product launches and enhancements
• Familiarity with transactions involving digital assets and blockchain analytics tools.
• CAMS, CFCS, or other relevant certification preferred.

Key Attributes for Success

• Analytical mindset with the ability to synthesize complex information quickly.
• Strong communication skills (verbal and written), including comfort presenting cases to senior leadership or regulators.
• Ability to operate in dynamic environments independently while balancing team leadership and programmatic growth.
• Agile and adaptable in a high-growth, fast-paced fintech environment.
• Entrepreneurial and proactive in understanding and then assisting where needed in the overall BSA/AML spaces
• Ability to influence, challenge, and support senior leadership
• Very strong process and problem-solving skills at both strategic and functional levels
• Aptnes to make sound risk-based decisions on complicated AML investigations.

Your Impact:

• Drive Partner Success: Diagnose and resolve complex connection issues, provide expert training, and proactively monitor partner connection health.
• Lead Global Escalations: Tackle challenging escalations from internal teams, leveraging your technical expertise to find effective solutions.
• Build Strong Partnerships: Foster collaborative relationships with partners, becoming a trusted advisor and problem-solver.
• Lead: Guide and inspire a talented team, fostering a culture of excellence and continuous improvement.
• Optimize Customer Experiences: by ensuring successful bank feed connections.

What You'll Bring:

• Customer-Centric Technical Expertise: Proven track record in providing exceptional technical support, with a strong focus on enhancing customer satisfaction and resolving complex issues.
• Tax Domain Acumen: In-depth understanding of tax principles and processes, enabling effective support for tax-related products and services.
• Platform-Level Diagnostic Skills: Advanced technical proficiency in analyzing and troubleshooting platform-level connection defects, with a demonstrated ability to identify root causes and implement effective solutions.
• Strategic Communication and Stakeholder Engagement: Exceptional communication and interpersonal skills, with the ability to articulate technical concepts clearly and build strong relationships with stakeholders at all levels.
• Team Leadership and Development: Demonstrated ability to lead, mentor, and develop technical support teams, fostering a collaborative and high-performing environment.
• Innovation and Impact: Passion for contributing to a dynamic team that is driving innovation and transforming the financial landscape.
• Platform-Level Diagnostic Skills: Advanced technical proficiency in analyzing and troubleshooting platform-level connection defects, with a demonstrated ability to identify root causes and implement effective solutions.

• Facilitate Technical Excellence: Collaborate with the team to ensure exceptional technical and partner support delivery.
• Drive Partner Success and Exceed Support Commitments: Ensure contracted support commitments are not just met, but exceeded, fostering strong, lasting partner relationships.
• Build Executive-Level Partnerships: Cultivate and maintain strong relationships with bank executives through proactive and effective communication.
• Master Technical Expertise: Maintain a deep understanding of APIs, including FDX and OFX, to effectively resolve complex technical issues.
• Collaborate Cross-Functionally: Partner with product, platform, and customer success teams to deliver timely and effective support solutions.
• Champion Incident Management: Oversee incident management, request management and event monitoring processes, ensuring swift resolution, minimizing disruptions, and effectively managing conflicts that arise during the resolution process.
• Optimize Support Operations: Identify and implement process improvements to enhance efficiency and effectiveness.

Required:

• Bachelor's degree in Computer Science, a related field, or equivalent experience in Online Banking and API Connectivity.
• Minimum 5+ years of experience in client or partner-facing technical support.
• Strong technical proficiency with APIs, including FDX and OFX, and demonstrated ability to troubleshoot complex technical issues.
• Strong Splunk experience, including the ability to create and interpret complex Splunk queries and dashboards.
• Excellent verbal and written communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences.
• Deep understanding of incident management, request management, event monitoring processes and experience managing escalations.
• Advanced knowledge of taxes
• Strong problem-solving and analytical skills, with the ability to conduct independent research and analysis.
• Demonstrated ability to effectively manage conflicts and resolve disagreements in a professional and timely manner.
• Ability to work a flexible schedule.

Preferred:

• Experience supporting Intuit products (Turbo Tax, Quicken, QuickBooks, Credit Karma) and familiarity with Intuit's aggregation applications.
• Strong project/program management experience.
• Familiarity with REST API concepts, and authentication/authorization methods.
• Ability to learn complex financial services concepts quickly.