דרושים Senior Engineer Av/vc ב-Intercontinental Exchange - Ice ב-United States, Jacksonville

Responsibilities

• Assess order and trading activity based upon a variety of alerts generated by surveillance systems.
• Working with colleagues, engage in fact finding to determine if matters warrant further investigation and escalation; document findings.
• Issue formal requests for information to members and analyze their responses; interact with member firms and their counsel concerning those requests.
• Assist with the preparation of memoranda that recommend dispositions of completed investigations and present those findings and recommendations to senior leadership during meetings of NYSE Regulation’s Disciplinary Action Committee.
• Assist with the creation, development, and review of new surveillances and procedures.
• Investigate regulatory issues arising from NYSE business and operations units.
• Identify and mitigate situations that may adversely impact the integrity of NYSE markets.
• Assist with the refinement of surveillance systems to ensure that alert output is meaningful and valid; recommend enhancements to those systems.
• Investigate trading activity by querying, synthesizing, and analyzing large and complex data sets.
• Other projects, as assigned.

Knowledge and Experience

• Possess strong analytical skills, an understanding of equities and/or options exchanges and trading and the ability to work with and synthesize large data files.
• Bachelor’s degree or equivalent work experience.
• Sound judgment.
• Experience relevant to securities markets or compliance (preferred).
• Excellent written and verbal communication skills.
• Ability to work on and prioritize multiple tasks with tight deadlines.
• Ability to work independently while contributing to a collegial, fast-paced, team-oriented environment.
• Solid data analytics capabilities.
• Ability to write and execute SQL queries against large data (preferred).

Job Purpose

Serves as a senior contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects.

Responsibilities

• Consults directly with clients regarding system requirements and performance related to business processes in the servicing environment; specifically regarding their use of the MSP and related products.
• Works individually or within a team on technology business consulting projects to meet specific client requirements.
• Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects.
• Expertly researches and documents client needs, technology, or regulations related to system design, enhancement that will impact multiple platforms and/or applications.
• Analyzes industry, company, technology best practices, etc. Also analyzes system impacts to other systems and procedures. Provides recommendations on best practices, processes, and changes in technology accordingly.
• Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met.
• May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures.

Knowledge and Experience

• A Bachelor's degree or the equivalent combination of education, training, or work experience
• Prior Mortgage Servicing experience
• Mortgage servicing product experience (i.e. MSP) highly preferred
• Knowledge of ICE Servicing Digital and Customer Service applications highly preferred
• Functional knowledge in the following area(s) may be required:
  • Escrow Analysis
  • Insurance, including:
    • PMI/MIP
    • Optional
    • Hazard
  • Taxes
  • Payoffs
  • Customer Service
  • Tracking, including:
    • Disaster
    • Task
    • Paid in Full

• Familiarity with ICE Mortgage products and services
• In-depth knowledge of mortgage services industry and associated regulatory and compliance requirements
• Awareness of system-development protocol
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
• Willingly shares relevant knowledge and expertise to other resources
• Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
• Ability to persuade and influence others on the best approach to take
• Project management skills, including the ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
• Resourceful and proactive in gathering information and sharing ideas

Job Purpose

The SAM Compliance Engineer plays a critical role in ensuring software compliance and support audit readiness. Using ServiceNow SAM Pro, this role ensures that software asset management tooling and compliance management is operating effectively.

Responsibilities

• License Compliance: On-going review of industry and best practices of licensing changes as it related to internal systems and/processes to ensure proper license usage and compliance; End-user device, On-premises and Cloud Infrastructure devices.
  • Contracts Review: Ability to review software vendor contracts to assess and determine licensing, usage and compliance needs.
  • Audit Support: Prepare cost and usage reports for internal and/or vendor audits.
  • Operational Improvements: Identity opportunities to improve operations via process improvements and/or automation
  • Reporting: Generate monthly license position reports, dashboards, and financial summaries.
  • SAM Compliance Tooling: Administration of tools such as ILMT, License Servers, SAMPro configuration (DMAP, SW Models, Entitlements, SAMPro Workspace), File Based

• Software Asset Management Operations: Develop and maintain a deep understanding of the software asset lifecycle, IT Asset Management policies, SAM procedures, the data model and functionality of the CMDB and software asset management tools in ServiceNow
• Understand License Terms: Thoroughly review and comprehend the terms and conditions of software license agreements and understand the systems we have to maintain compliance; including but not limited to open source and commercial libraries.
• Maintain Centralized License Inventory: Ensure completeness of software license inventory in a ServiceNow CMDB; maintain records of software purchases and licenses; work onboard and manage licenses acquired by other groups or through acquisition activities.
• Manage Overall License Position and Usage Tracking Strategy: Develop and partner with stakeholders to develop methods and implement systems/procedures to manage and track usage and license effectively; monitor how licenses are used and assigned within the organization.
• Conduct Regular Audits: Regularly assess compliance with license terms, identify any discrepancies and trends.
• Ongoing Compliance Awareness and Education: Continue to educate and train staff on software compliance, policies and tools.
• SAM Reporting: Continue to develop and maintain core data and metrics in the form of live ServiceNow Reports and/or dashboards.
• Software Discovery Management: Understand and partner with stakeholders to ensure the appropriate level of data is collected to support the SAM License Compliance Program; co-manage data enrichment from data/discovery sources to ensure appropriate data coverage; may manage and/or own discovery tools as needed.
• Prepare reports for use by ICE management and by external vendors/auditors.

Knowledge and Experience

Required

• 3+ years’ experience in Software Asset Management, end user, infrastructure and Cloud license compliance
• Experience with ServiceNow SAM Pro, including license workbench and reconciliation jobs.
• Administration of IBM’s ILMT
• Strong understanding of software licensing (IBM, Microsoft, Adobe, Oracle, etc.).
• Strong license compliance experience
• Advanced data analysis using excel, excel formulas or other data analysis tools
• Bachelor’s degree in computer science, Business Administration, Finance or Information Technology
• Certifications in SAM (e.g., CSAM, ServiceNow SAM Pro)
• Strong written and verbal communication skills. Ability to prepare and give presentations
• Ability to multitask and work independently on multiple projects
• Ability to perform well under pressure
• Ability to create diagrams, business processes, workflow and/or entity relationship diagrams

Preferred

• Working experience on Tanium, Axonius or JAMf
• ServiceNow Software Discovery Investigations
• Python, Perl or scripting skills
• AI-driven automation, prompt engineering and LLM integration
• 1+ years CMDB and Hardware Asset Management experience

Responsibilities

• Responsible for the development of enterprise applications.
• Participates and often leads technical design, architecture, and implementation of enterprise applications.
• Develops and ensures adherence to development process and best practices.
• Facilitates an agile, efficient, and fast paced development environment.
• Participates in software design meetings and analyzes user needs to determine technical requirements.
• Responsible for automation of builds and deployments.
• Responsible for ensuring deployments are successful.
• Responsible for application performance and resilience.
• Provides mentorship and guidance for less experienced software development staff.
• Remains current on industry standards in technologies relevant to their responsibilities.
• Works closely with product and business teams to ensure software functions as expected.
• Ensure adherence to industry and corporate standards including SDLC, information and software security, and compliance.

Knowledge and Experience

• 10+ years of professional software development experience.
• Master's degree (preferred) or Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
• 7+ years of experience designing and architecting complex software systems.
• Expert-level proficiency in modern programming languages:
  • Python
  • Java or .NET
  • Transact SQL
• 5+ years of hands-on experience with modern UI frameworks such as React or Angular.
• 7+ years of substantial experience with RDBMS such as PostgreSQL and SQL Server.
• Proven experience in developing and deploying AI/ML solutions, including knowledge of key frameworks and platforms (e.g., TensorFlow, PyTorch, scikit-learn) is preferred.
• Strong knowledge and experience with containerization technologies (e.g., Docker, Kubernetes).
• Extensive experience working within and leading agile development teams.
• Proficiency with agile project management tools such as Jira.
• Proficiency with continuous integration and continuous deployment (CI/CD) tools such as Jenkins.
• Demonstrated ability to lead, mentor, and effectively collaborate across cross-functional technical teams.

Job Purpose

The Customer Learning Solutions team for Servicing is responsible for creating and maintaining all the educational assets for the 50+ servicing products on the market. These assets include training guides, participant guides, implementation guides, quick start guides, on-demand courses, videos, knowledge bytes, micro-learnings, PowerPoints, learning aids, and job aids.

Responsibilities

• Manage and complete custom training development projects.
• Provide project status reports to training department management and stakeholders.
• May be responsible for regular reporting process administration as “owner.”
• Is an active team member; understands corporate direction and works to support it.
• Work as a member of a team, support all aspects of client learning management systems/client training portals, and training related websites (i.e., intranet, extranet); support all aspects of client learning management system implementation projects for other business units.
• Responsible for following established guidelines and identifying and resolving problems.
• Demonstrate a high-level of skill using development tools and technologies; may function as a mentor to less experienced peers. Requires experience and proficiency with MadCap Flare, Azure Dev Ops, Articulate, Captivate, and Camtasia.
• Partner with product managers and development teams to stay informed of product development strategies across multiple products to identify activities that impact product functionality.
• Share ideas, suggests process improvements, contribute to development of department standards and workflows, research, and report on new trends and technologies.
• Expected to use some independence of thought but refer more complex problems to supervisor or other experts.

Knowledge and Experience

• Bachelor's degree or equivalent experience.
• Five (5) or more years of experience in instructional design, course development, technical communications, or a related field.
• Highly skilled in instructional design with extensive proficiency.
• Manage multiple concurrent projects for 5 or more products or functions, and/or operate as a designated lead for a suite of products.
• Able to diagnose, assess, manage, and guide the internal business partner to the type of asset deliverable needed to meet client’s needs.
• Ability to work under minimal supervision on complex projects and may assist less experienced peers.

Job Purpose

You will be responsible for partnering with ICE Clear Credit and ICE Link customers to provide operational process, system interface training, onboarding and trouble-shooting across CDS and U.S. Treasury clearing and post-trade processing services. This will involve analyzing complex cases and measuring them against expected system behavior to provide customers with case resolution. You will act as a primary escalation point for internal production support queries and will work closely with service delivery, systems operations and account management teams. You will be expected to participate in the design, implementation and testing of new products and services, and service enhancements, providing input based on your knowledge of customer needs and existing system and process challenges.

Responsibilities

• Integration Guidance: Clearly communicate with end users, educating them and dealing with all queries relating to system interfaces and their relationship with operational processes
• Customer Inquiries: Resolve customer inquiries in an articulate, timely, and courteous way seeking to deliver quick and effective solutions
• Technical Documentation: Prepare and manage technical guides for external business analyst and developments teams to review for new functionalities and enhancements
• API Code Sample: Prepare API samples and message templates for ICE functionality that showing best practice for integrating to ICE
• Technical Review: Perform periodic technical reviews of external integrations to ICE to identify areas of improvement for ICE connectivity
• Issue Handling:
• Investigation: Provide root cause analysis and issue resolution guidance to Systems Operations, Development and Quality Assurance teams
• Impact Assessment: Collaborate with customers and internal teams to assess external integration impacts to drive design decisions for issue resolution
• Escalation: Escalate issues to internal teams when necessary, clearly articulating problems and steps required for resolution
• Resolution: Consistently and correctly prioritize and resolve issues independently, with minimal supervision
• Documentation: Clearly track/update cases with detailed statuses and resolutions; maintain knowledge store of common issues/solutions/troubleshooting steps, etc.
• Process Improvements: Review internal process improvements for inter-team collaboration efficiency, and produce tools for troubleshooting using Java, SQL, Excel, VBA

Knowledge and Experience

• Bachelor’s degree or equivalent
• 5+ years relevant industry experience
• Rigorous troubleshooting techniques plus the willingness to convey technical details clearly and politely
• Excellent communication skills; good written English and demonstrable experience in writing clear/concise documentation
• Ability to independently learn nuances of a complex, multifaceted system with minimal supervision
• Effective use SQL as an analytical tool
• Work experience in a Software Development role is preferred, especially developing large scale enterprise applications using Java
• Experience in modern messaging protocols such as IBM MQ, JMS, Kafka, etc. is preferred
• Experience using database development concepts (SQL, PL/SQL, views, etc.) is preferred
• Experience in Object-Oriented Programming (Java/C++), XML, FIX, FpML, Python, JavaScript/TypeScript and Unix shell scripting is preferred
• Experience setting and supporting conformance testing preferred
• Must be able to multi-task, prioritize and escalate when appropriate
• Previous IT Support experience preferred

Responsibilities

• Processing, checking and Invoicing of Probate valuations as per client requests.
• Assist in the production of the Weekly Official Intelligence (WOI)
• Assistance with other work of the department as required.
• Liaise with Dublin editorial staff re data queries

Knowledge and Experience

• Familiarity with Company financial Data, including the calculation of Dividend and Interest payments.
• Good PC skills including Intermediate Microsoft Word and Excel
• Good communication skills
• Exceptional eye for detail
• Ability and willingness to adapt to a changing environment and changing requirements
• Able to work under one's own initiative and meet strict deadlines / SLA’s