דרושים Imaging Account Manager ב-Ge Healthcare ב-Thailand, Bangkok

• Serve as the first point of contact for HR-related queries from managers and the leadership team, providing guidance on HR policies, procedures, and best practices.
• Partner with HR Business Partners and Centers of Excellence (COEs) to implement business-specific HR strategies.
• Provide coaching and support on employee relations, performance management, talent development, and engagement.
• Ensure compliance with Thai labor laws, including employment contracts, working hours, benefits, and termination procedures.
• Lead HR processes such as compensation planning, performance reviews, talent assessments, and succession planning.
• Manage workplace investigations and employee grievances with integrity and confidentiality.
• Support organizational changes, including restructuring, workforce planning, and change management initiatives.
• Conduct HR training sessions and onboarding programs to enhance employee experience and leadership capability.
• Collaborate with payroll, benefits, and legal teams to ensure accurate and compliant HR operations.
• Promote a culture of diversity, equity, and inclusion aligned with GE Healthcare’s values.
• Prepare to support regional HR initiatives and projects as part of a broader SBU within the AKA region.

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Minimum 7 years of progressive HR experience, preferably in a multinational or healthcare environment.
• Strong knowledge of Thai labor laws and HR compliance requirements.
• Proven ability to manage complex employee relations issues and drive resolution.
• Excellent interpersonal, communication, and coaching skills.
• Fluent in Thai and English (written and spoken).
• Strong organizational and project management skills.
• High level of integrity, discretion, and professionalism

• Experience working in a matrixed, multicultural organization.
• Strong growth mindset and proactive approach
• Familiarity with HRIS systems (e.g., Workday, SAP).
• Certification in HR (e.g., SHRM, CIPD, Thai HR Institute) is a plus.
• Demonstrated ability to lead HR initiatives and influence stakeholders.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• Cultivate and maintain strong relationships with healthcare stakeholders within hospital, physician practice and imaging center account service lines (Radiology, Cardiology, Oncology,Operating Room &Women’s Health) to identify qualified leads, grow market share and increase revenue, and reduce customer attrition.
• Deliver on quarterly & annual orders and revenue sales targets; maximize profit margin on equipment and service contract sales.
• Leverage diagnostic imaging product knowledge in MRI, X-ray, CT, Interventional Radiology & Cardiology, Mammography, Nuclear Medicine & PET-CT to drive funnel growth for the region.
• Demonstrate expertise in customers’ installed base and develop technology & capital plans that map with their annual budget process.
• Collaborate with the account community team to drive closure with site visits and co-developed negotiation strategies.
• Reduce cycle time by leveraging Salesforce.com (CRM tool) to track customer and account activity, to map visibility and drive market share, and to prioritize sales funnel.

Required Qualifications

• Bachelor’s degree and a minimum of 5+ years of experience selling capital equipment to health systems.
• Demonstrated experience presenting complex information both verbally and written to decision makers

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.

• Directly managing Sales Managers & Account Managers in a specific sales region. Select, train, and develop personnel to optimize effectiveness.

• Developing and implementing sales strategies to drive organic growth in the assigned sales market.

• Cultivating and leveraging customer relationships at the multiple levels within customers

• Development of long-term customer relationships through the ability to identify and capitalize on opportunities that immediately satisfy customer needs

• As a member of Zone leadership team ensure seamless teamwork with the Service, Modality and other functions and channels to provide total customer satisfaction.

• Deploying resources to meet financial / operating objectives including orders, revenue, contribution margin, and market share utilizing and driving companywide commercial tools for CRM (ie. SFDC)

• Target, get access, build relations, develop a business strategy and maximize business opportunities for imaging products allocated accounts/territory.

• Proactively build network with government bodies and Key Opinion Leaders as well as deep understanding of healthcare structure/players in assignedterritories/accounts.

• Coordinate multimodality projects and aim at maximizing share within the territory/accounts.

• In Cooperation with Modalities and Marketing drive marketing events in assigned territory.

• Analyze market trends, competition and accounts to develop a business plan and strategy that creates new business opportunities

• Leverage Product & Application Specialists, Account Managers, Service and other Company resources to provide necessary service, technical or clinical content to customers.

• Develop & implement GTM plans with cross functional teams to achieve results through effective project proposals, negotiations, and contracts. Grow the share of wallet in assigned accounts

• Develop & maintain a high level of customer satisfaction through consistent high quality interactions with customer management, drive customer R-NPS on their accounts.

• Build long term strategic alliance with portfolio of accounts to continue to add value. Follow GE policies, procedures and Operating Mechanism. Proactively participates in company initiatives depending on organizational needs and as directed by management. Ensure knowledge of and compliance of integrity and company policies.

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

• Complete all planned Quality & Compliance training within the defined deadlines

• Identify and report any quality or compliance concerns and take immediate corrective action as required

• Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.

• Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken

• Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.

• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

• Bachelor’s degree from an accredited university or equivalent knowledge or experience

• Minimum of 8 years of consultative sales experience including strategic selling and negotiation

• Medical experience required

• Experience interfacing with both internal team members and external customers as a part of a solution-based sales process

• Proven track of sales record and relationship building skills

• Strong communication skills to synthesize complex issues and communicate into simple messages

• Willingness and ability to travel within your specified geographic region

• Proven People Management experience leading sales teams

• Consultative sales experience including strategic selling and negotiation

• Proficiency in Thai

• Proven and progressive previous experience insales/services/promotionto C-suite and technical decision makers e.g. CEOs, Strategic Planning Directors, Facilities/Estates managers, Biomedical Engineers, nursing staff, medical specialty staff (Radiology, Cardiology, Nuclear Physicists, Oncologists etc.)

• Previous experience managing sales professionals

• Healthcare capital equipment sales experience

• Deep knowledge of GE Healthcare and the products and services offered.

• Experience closing large, complex, strategic deals.

• Prior experience working for a large company in a matrix environment

• Demonstrated ability to energize, develop, and build rapport at all levels within an organization

• Leadership and Team Building skills.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Cultivate and maintain strong relationships with healthcare stakeholders within hospital, physician practice and imaging center account service lines (Radiology, Cardiology, Oncology, Operating Room & Women’s Health) to identify qualified leads, grow market share and increase revenue, and reduce customer attrition.
• Deliver on quarterly & annual orders and revenue sales targets; maximize profit margin on equipment and service contract sales.
• Leverage diagnostic imaging product knowledge in MRI, X-ray, CT, Interventional Radiology & Cardiology, Mammography, Nuclear Medicine & PET-CT to drive funnel growth for the region.
• Demonstrate expertise in customers’ installed base and develop technology & capital plans that map with their annual budget process.
• Collaborate with the account community team to drive closure with site visits and co-developed negotiation strategies.
• Reduce cycle time by leveraging Salesforce.com (CRM tool) to track customer and account activity, to map visibility and drive market share, and to prioritize sales funnel.

• Bachelor’s degree and a minimum of 5+ years of experience selling capital equipment to health systems.
• Demonstrated experience presenting complex information both verbally and written to decision makers

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.

Key responsibilities include (but are not limited to):

• Execute the AKA (ASEAN, Korea, Australia & New Zealand) MS/DCAR strategy in Zone providing feedback when needed to address zone-specific issues.
• Gather both quantitative and qualitative data on the market in which the MS and DCAR segments play.
• Collect competitive insights on MS and DCAR products and feedback to AKA MS/DCAR Segment Leader.
• Keep abreast of current industry associations and work with AKA Segment Leader as well as AKA Product Marketing Leader to determine conference attendance plans.
• Work with AKA Product Marketing Leader to execute product-specific marketing strategies.
• Engage with Zone Commercial teams to be the first point of contact for product-related expertise.
• Work with Zone Applications to train/educate Zone Commercial teams, Channel Partners and end-user customers when needed, on technical aspects of the product portfolio as well as competitive positioning and value propositions.
• Attend end-user customer meetings in Collaboration with the Commercial and Applications teams where appropriate.
• Review funnel health and collaborate with Zone Commercial teams to address concerns.
• Assisting with the management of CSO (Customer Satisfaction Opportunity) case and attending Zone CSO escalation meetings as appropriate.
• Participate in the development of product specific KOL’s.
• Participate in the establishment of reference and show sites.

Qualifications:

• 5+ years’ experience in healthcare product management, marketing or related field.
• Bachelor’s Degree in Marketing, Business Administration or related field.
• Track record of driving for results.
• Customer facing skills and the ability to present to groups of individuals.
• Deep expertise in market & customer insights, product commercialization and branding.
• Strong communication skills.
• Team player – collaborates well with colleagues in and outside the Zone.
• Innovation – develop new ideas through collaboration and execute on creative ideas.
• Influencing skills – ability to motivate individuals and demonstrate organizational influence.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Lead and coacha team of talented people to achieve at the very maximum of their capability as well asattract, retain and developworld-class commercial talents.

• Deliverthe quarterly and yearly Operating Plan targets by connecting business priorities and business strategies.

• Provideoversight and direction to a team of direct reports, supporting them in the successful delivery of their deliverables and overseeing project delivery, workload prioritization, performance, and professional development needs.

• Drivethe performance review process and the development of direct reports through performance management and development processes providing timely feedback through a context and framework that encourages employee contribution and encompasses goal setting, feedback, and development planning.

• Lead and manageSolutions dedicated resources and operating mechanisms as needed to deliver success.

Financial Performance and business management

• Full P&L responsibility for Thailand

• Accountable to achieve the quarterly and yearly Operating Plan for Thailand (orders, sales, cost and margin) together with customer satisfaction & retention.

• Accountable for timely and accurate forecasting of pipeline and sales per the normal reporting cycles.

• Provides input to and contributes to the formulation of the yearly business planning cycles.

Sales Management

• Define the go-to-market approach together with BU leaders and drive the execution of the changes locally with full responsibility.

• In conjunction with Segment Business Units determine the market potential for the country and prioritize the portfolio opportunities.

• Align territories to market potential and priorities and assign optimal account management and product specialist sales resources in conjunction with the Product regional management teams.

• Responsible to set appropriate OP targets based on the market potential, for the Sales Managers and/or Account Managers in conjunction with the Product Leadership.

• Accountable to develop & implement account management strategy for the country and ensure compliance and execution of the regional sales process and rules of engagement within their teams in conjunction with the Regional Product Leaders.

• In conjunction with account management team, actively identify & drive boundaryless selling opportunities in the country. Promote Service offerings, identify and escalate commercial service needs. Manage within the organization matrix to optimize the coordination and use of Company, Product, Region and country resources.

• Responsible for managing the long-term success of GE’s relationship with a set of Strategic accounts in order to achieve the goals and objectives identified by the customer and GE.

• Responsible to ensure that all Sales Managers and / or Account Managers have clear opportunity management activity and relationship building plans to ensure efficient coverage of decision makers and influencers through-out the total opportunity management cycle.

• Responsible for driving operating mechanisms to monitor and track progress of opportunities in the pipeline as well as forecasting performance against OP with their teams.

• Responsible to drive operating mechanisms to deliver on fulfillment targets and order backlog commitments.

Customer, Market and GEHC solutions awareness

• Know Key Opinion Leaders in care areas; manage professional relations with key customers, government & administrative bodies in order to deepen understanding of customer challenges and needs.

• Understand and analyze market dynamics and competition to develop business opportunities for the Account Management teams in the country. Provide ongoing feedback to Management, Region and Marketing.

• Maintain up to date market and competitor knowledge related to the full GEHC product and services solutions and ensure that teams strengthen their knowledge on how to differentiate GE offering.

One GEHC teamwork

• Facilitate effective communication & collaboration within the country and the region. Drive country operating mechanisms and ensure follow-up identified leads between all product lines.

• Act as a primary customer point of contact in the country and represent Thailand in case of multimodality projects and cross-P&L business events and ultimately accountable for issue resolution for assigned country.

Required Qualifications:

• A Master Degree with 15+ experience in Business Management or Sales / Marketing OR equivalent years of experience in progressive leadership positions

• At least 5+ year experience of managing a big P&L (above 40Mill USD) in the HealthCare industry.

• Strong understanding of the Thailand HealthCare industry, culture and government institutions (min. 10 years business experience within Thailand)

• At least 10+ years’ experience closing large, complex, strategic deals.

• Demonstrated business management and resource allocation skills including business plan development.

• Exemplary Servant Leadership skills: people management, leadership skills, as well as sales coaching & team building skills.

• Strong business acumen; financial and organizational skills

• Advanced negotiation, problem solving and influencing skills.

• High level presentation and interpersonal skills; able to communicate and present ideas to customers in a way that produces understanding and impact that builds effective strategic relationships.

• Ability to energize, develop, and build rapport, collaboration and influence at all levels within an organization.

• Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward-thinking and customer-first attitude.

• Direct and/or Indirect management experience; managing in a matrix organization.

Desired Qualifications:

• In-depth knowledge of healthcare market.

• Knowledge of Healthcare disease solutions and the products and services offered

Inclusion and Diversity

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our
total rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Disclaimer:

Key Responsibilities/essential functions include (but are not limited to):

• Establishes productive, professional relationships with key personnel in assigned customer accounts and develops into trusted advisor and customer advocate for key account stakeholders/executive sponsors.
• Develops and maintain customer mapping, includes next generation leadership, internal relationship dynamics and the customer’s competitive landscape.
• Proactively assesses, clarifies, and validates customer needs and understands drivers of the customer need including vision/mission / financial objectives on an ongoing basis.
• Drives a joint ‘company - strategic account customer’ planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period that truly addresses needs of the account’s vision/mission and creates new business opportunities for GEHC
• Collaborates with internal GEHC stakeholders including strategic accounts solutions architect, ASEAN Strategic Accounts Director and region/global product, service, digital teams to address customer needs.
• Act as a primary customer point of contact, represents One GE Healthcare across multimodality projects, cross-P&L business events, and an accountability for issue resolution in selected strategic accounts.
• Maintains high customer satisfaction ratings that meet company standards
• Manage multiple projects and effectively communicate progress updates to GE and customer leadership on a monthly/quarterly basis.
• Provide on-going feedback to management, product, services and marketing teams.
• Create business plans that have both short and long term phases and truly represent addressing the needs of the accounts vision/mission.
• Analyze accounts to develop a business plan and strategy that creates new business opportunities for all GE Healthcare products & services

Required Qualifications:

• Min a Bachelors Degree with 10+ years experience in Business Management or Sales / Marketing OR equivalent years of experience progressive leadership
• Fluent in English communication
• Demonstrated business management and resource allocation skills including business plan development.
• Experience structuring and closing large and complex strategic deals and experience in handling C-suites customers
• Strong co-ordination, commercial, influencing and advanced negotiation
• Strong business acumen; financial and organizational skills
• High level presentation and interpersonal skills; able to communicate and present ideas to customers in a way that produces understanding and impact that builds effective strategic relationships.
• Ability to energize, develop, and build rapport, collaboration and influence at all levels within an organization. Act as inspirational leader with optimism, highly approachable and humble.
• Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward thinking and customer-first attitude.

Desired Qualifications:

• In-depth knowledge of healthcare market, key players and customers in Indonesia
• Healthcare disease solutions and the products and services offered
• Knowledge of hospital management will be a plus

Inclusion and Diversity

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.