דרושים Senior Oracle Pl/sql Data Engineer - Avp ב-Citi Group ב-United States, Irving

Responsibilities:

• Responsible for training team members, monitoring quantity and quality of work and providing feedback to employees on performance
• Track incoming data, including submissions, logins, booking, and disbursal numbers to ensure overall targets are being met
• Acquire new clients through tele-caller supported outbound calling and micromarketing activities
• Complete client handling beginning with sourcing and serve as the first point of contact for any client concerns or questions
• Analyze client interests, problems, and potential need for new products and services
• Conduct client, vendor, and channel meetings 50% of the time and perform revenue optimization activities
• Receive training and assistance for team members including sales executives and tele-callers
• Organize marketing activities to get new sources of lead generation and new business
• Conduct first level risk analysis to understand fitment with Citi’s policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 0-2 years of relevant experience
• Experience in the financial sector and sales preferred
• Working knowledge of related financial regulations and mortgage transaction structure
• General understanding of regulatory compliance, guidelines and regulations
• Consistently demonstrates clear and concise written and verbal communication
• Effective problem-solving and negotiation skills
• Ability to communication across various teams

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Ubicación: Villahermosa Tabasco

• Ten actualizado tu Talent Profile en Workday.
• Anexa tu Curriculum y asegúrate de que refleje tu experiencia.
• Revisa que cumplas con el perfil de puesto antes de aplicar.• Tener mínimo 12 meses en el puesto actual.
• No tener ningún tipo de plan de mejora del rendimiento o disciplina mayor que una carta de educación.
• Cumplir con los requisitos mínimos del puesto publicado.

Other Relevant Skills

Requirements Gathering & Analysis:

• Collaborate with business stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and improvements.
• Translate business needs into functional specifications and user stories.
• Assist in prioritizing requirements based on business needs and technical feasibility.
• Solution Design & Documentation:
• Work with technical teams to design ServiceNow workflows, configurations, and customizations based on business requirements.
• Work with Service Now Architects to maintain detailed documentation, including functional specifications, process flows, and system architecture diagrams.

Process Optimization:

• Analyze existing business processes and workflows to identify areas for improvement and automation.
• Assist in designing and implementing best practices for process improvements within the ServiceNow platform.
• Stakeholder Communication:
• Act as a liaison between business stakeholders and technical teams, ensuring clear communication and alignment throughout the project lifecycle.
• Provide ongoing support and guidance to business users on ServiceNow capabilities and process changes.

Testing & Quality Assurance:

• Develop test plans, test cases, and execute system testing to ensure solutions meet business requirements.
• Support user acceptance testing (UAT) by providing necessary documentation and guidance to end-users.

Training & Support:

• Provide training and support to end-users to maximize the use of the ServiceNow platform.
• Assist in troubleshooting and resolving issues reported by users and stakeholders.

Continuous Improvement:

• Stay up-to-date with the latest ServiceNow features and best practices.
• Recommend enhancements and new features based on business needs and ServiceNow updates.

Qualifications:

• 3+ years of experience as a Business Analyst with a focus on IT Service Management (ITSM) solutions, particularly ServiceNow.
• Proven experience in gathering and documenting business requirements, creating user stories, and collaborating with cross-functional teams.
• Hands-on experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, and Knowledge Management.

Skills:

• Strong knowledge of ITIL processes and ServiceNow best practices.
• Excellent communication, analytical, and problem-solving skills.
• Experience with ServiceNow reporting and dashboard creation.
• Ability to work effectively in both independent and team environments.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Certifications (Preferred but not required):

• ServiceNow Certified System Administrator (CSA).
• ITIL Foundation Certification.
• ServiceNow Certified Application Developer or Implementation Specialist.

Personal Attributes:

• Strong attention to detail and a proactive approach to problem-solving.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative and team-oriented, with excellent interpersonal skills.
• Strong customer service orientation with a focus on improving user experience.

Education:

• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience).

Anticipated Posting Close Date:

The Project Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

• Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed.
• Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
• Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.
• Ensures resources are assigned to project & monitor commitment.
• Ensures change control is executed throughout project.
• Identifies, documents, and understands project dependencies.
• Identifies key stakeholders who participate in project scope definition.
• Tracks actual project costs, identify variances, and reforecast project costs as needed.
• Measures project management performance against standards.
• Ensures appropriate project staffing levels.
• Establishes project communication needs and create project communication plan.
• Creates the project risk management plan. Work with procurement team to create, administer, track, and eventually close project contracts.
• Facilitates the transition of systems, product & process development to minimize adverse operations impact by ensuring that the business is informed and always aware of the status of process improvements, procedure & systems enhancements and corrective actions for risk issues, identified for the business.
• Participates in the delivery of internal communications enabling the business officers to effectively service clients.
• Acts as a point of contact and liaison between department and required business areas for the implementation of activities to ensure accurate communication to clients.
• Manages and coordinates the business, Citibank and Regional projects with focus on Development and Change Management.
• Manages on a daily basis the investigation of a product, policy and procedure queries raised by team members.
• Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required.
• Regularly undertakes a review of processes, policies and procedures to identify process gaps and recommend process updates/ policy & procedure revisions associated with Project Management and Business Compliance.
• Provides feedback to Project Management leadership regarding risk issues/business cases raised by specific business units
• Collates communication items, investigate issues and ensure relevant communications are created in a timely clear and accurate manner.
• Drafts and communicates any staff briefs, including system changes.
• Monitors & communicates on Service Level Agreements of other departments that affect the service delivery within a project.
• Conducts ongoing research on effective mediums and tools to improve the communications.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience
• Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations.
• Working knowledge of call center Technologies including systems, technologies and system work practices.
• Knowledge of HR policies and procedures.
• Knowledge of Call Center industry.
• Previous customer service management experience within a call center setting.
• Tertiary qualifications desirable.
• Outstanding problem-solver, Should demonstrate a commitment to quality and attention to detail

Education:

• Bachelor’s/University degree or equivalent experience

Loan IQ experience

Agile experience

Anticipated Posting Close Date:

Citi is seeking a talented and detail-orientedto support the development and operations of theplatform. CitiFTP is a global initiative that standardizes how internal funding costs are allocated across the firm, delivering a transparent and consistent framework that ensures alignment with Citi’s funding and liquidity strategies.
As a Senior DevOps Analyst, you’ll be instrumental in building and maintaining robust CI/CD pipelines, infrastructure automation, and platform stability across the CitiFTP ecosystem. You’ll work closely with engineering, infrastructure, architecture, and control teams to ensure highly reliable, secure, and scalable deployments.Responsibilities:

• Maintain and enhance end-to-end CI/CD pipelines usingJenkins , Harness , Tekton , GitHub , RLM , and BitBucket.
• Manage containerized deployments using OpenShift , ECS , Kubernetes and Docker , ensuring high availability and fault tolerance.
• Automate infrastructure provisioning and configuration using Ansible , Terraform , and Linux shell scripting.
• Collaborate with developers to support Java , Spark , and Python -based applications in a DevOps environment.
• Integrate security best practices into all stages of the development lifecycle, including managing credentials/secrets via Vault .
• Monitor and enforce code quality and security through tools such as SonarQube and BlackDuck .
• Support release planning, environment setup, and deployment validation across lower and production environments.
• Contribute to platform observability through logging, alerting, and dashboarding for infrastructure and application health.
• Participate in incident response, root cause analysis, and operational improvement efforts.
• Maintain documentation, process workflows, and standard operating procedures to ensure repeatable and compliant deployments.

Qualifications:

• 5-8 years experience in an IT project leadership role with commensurate people management experience.
• Strong hands-on experience withCI/CD tools such as Jenkins , Harness , GitHub , BitBucket , and Tekton .
• Proficient in Java , Python , and Linux shell scripting for automation and tooling.
• Solid understanding of Spark and distributed data processing environments.
• Experience with containerization and orchestration using OpenShift , ECS , Kubernetes , and Docker .
• Familiarity with Vault for secrets management and secure credential handling.
• Experience with Ansible or similar tools for configuration management and automation.
• Strong knowledge of code quality and security scanning tools like SonarQube and BlackDuck .
• Deep understanding of infrastructure reliability, scalability, and observability best practices.
• Experience implementing monitoring, alerting, and logging tools (e.g., Grafana, Prometheus, ELK, Datadog).
• Excellent collaboration and communication skills, with a track record of partnering across engineering, infrastructure, and security teams.Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

The Senior Executive Assistant provides support to another individual or group of individuals by handling correspondence, managing calendars and appointments, arranging conferences and conference calls, making travel arrangements and providing other administrative tasks.Responsibilities:

• Directly supports a C16 level manager and generally supports an entire department
• Manages day to day calendar(s) of senior management
• Coordinates all aspects of executive level manager appointments, meetings, receptions and conference calls
• May prepare and review materials and correspondence for meetings
• Assist with creation/modification of presentations, spreadsheets, and other various documents
• Coordinates travel arrangements; prepare and distribute schedules/agendas for travel
• Prepares, reconciles, and tracks expense reports through Travel and Entertainment Expense system
• Orders supplies and process invoices through Procure to Pay system
• Process and follow-up on Virtual Requests
• Assists in ad-hoc reports special projects as needed
• Trains, coaches or guides other administrative staff when required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous office administration experience preferably within a large and complex financial services or similar organization
• Highly proficient in Microsoft Office
• Consistently demonstrates clear and concise written and verbal communication skills
• Demonstrated ability to quickly gain command of new systems
• Self-motivated and detail oriented

Education:

• Bachelor's/University degree or equivalent experience

Anticipated Posting Close Date:

Key Responsibilities:

• ServiceNow Development: Design, develop, and configure ServiceNow applications, workflows, and integrations.
• Customization & Scripting: Write, test, and deploy scripts using JavaScript, GlideScript, and other scripting languages.
• Module Expertise: Work on ITSM, ITOM, HRSD, CSM, or other ServiceNow modules as required.
• Integration & Automation: Develop and manage integrations between ServiceNow and external systems using REST, SOAP, and MID servers.
• Performance Optimization: Improve application performance and troubleshoot ServiceNow platform issues.
• Security & Compliance: Ensure adherence to security policies and ITIL best practices.
• Mentorship: Guide junior developers, review code, and ensure adherence to coding standards.
• Stakeholder Collaboration: Work closely with business analysts, architects, and stakeholders to translate business needs into technical solutions.
• Platform Upgrades: Assist with ServiceNow version upgrades and testing new features.

Technical Skills:

• Strong knowledge of ServiceNow platform architecture and administration.
• Proficiency in JavaScript, Glide API, ServiceNow Script Includes, and Business Rules.
• Experience with UI policies, UI actions, ACLs, and Flow Designer.
• Hands-on experience with ServiceNow integrations using REST/SOAP APIs.
• Familiarity with ServiceNow ATF (Automated Test Framework).
• Understanding of ITIL processes and ServiceNow best practices.

Required Qualifications:

• 5+ years of experience in ServiceNow development and implementation.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.
• Ability to work in an Agile/Scrum environment.
• ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD).
• Experience with ServiceNow Scoped Applications.
• Knowledge of DevOps, CI/CD pipelines, and cloud technologies.
• Experience with ServiceNow Performance Analytics and Reporting.

Education:

• Bachelors in any relevant field

Anticipated Posting Close Date:

The Business Risk and Control Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Help coordinate governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e.. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes.
• Assist in contributing to the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
• Provide support in the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.
• Support on the implementation of the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.
• Influence decisions on the review and challenge process, within the FLUs, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution.
• Perform analysis to support with the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC).
• Influence decisions to support adherence to the MCA Standard through controls after the execution of a process (QA).
• Support and contribute to Operational and Compliance Risk in accordance with established Policy requirements.
• Work with the team to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures.
• Perform analysis to support Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).
• Provide support to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.
• Perform analysis to support that adequate governance and training is in place to support management of Risk profiles.
• Perform analysis on the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled (if applicable).
• Support on operational risk scenario analysis and stress testing for Operational Risk Capital requirements.
• Perform analysis to support risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g. third party, fraud, sanctions etc) (if applicable).
• Support to ensure risk and control responsibilities and accountabilities are embedded within FLUs, including contributing to training and leading by example.
• Be involved with the implementation of standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.
• Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 4-6 years of experience in a Financial Institution
• Risk & Controls experience
• Experience with work-flow systems
• Excellent project management and organizational skills.
• Outstanding relationship building and relationship management skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Self-motivated and detail oriented

Bachelor's/University degree or equivalent experience.

Anticipated Posting Close Date: