דרושים Customer Delivery Architect ב-Cisco ב-United States, New York
Cisco Customer Delivery Technical Leader United States, New York, New York
Minimum Qualifications
Experience: 7+ years in customer-facing service delivery engineering roleswith 5+ years designing and supporting Cisco wireless networking.
Technical Leadership: demonstrable record of using subject matter expertise to lead engineering projects.
Preferred Qualifications
·Cisco Certified Internetwork Engineer Enterprise Wireless or Cisco Certified Internetwork Engineer Enterprise Infrastructure
משרות נוספות שיכולות לעניין אותך
Cisco Customer Delivery Technical Leader United States, New York, New York
Your Impact
- Outcome Orientation - Serve as an integrated member of the Cisco CX team supporting customer outcome-oriented engineering, implementation, and production support efforts. Provide technical expertise and escalation support in resolving technical problems found in products and solutions.
- Customer Engagement - Lead customer delivery engineering engagements and provide escalation support for large scale solutions and complex issues. Act as a trusted technical advisor and drive the successful adoption of Cisco products and technologies.
- Customer Success and Adoption - Advocate for current and emerging routing and switching technologies, ensuring solutions are relevant to customer success and aligned with Cisco's Validated Designs. Support the introduction of new products and execute proof of concept/value engineering work for Cisco enterprise networking products and technologies. Lead the creation and dissemination of technical collateral, intellectual capital, documentation, and conduct knowledge transfer as required.
- Stakeholder Management - Build and maintain key relationships with customer stakeholders to ensure a best-in-class customer experience.
Minimum Qualifications
- Experience: 10+ years in customer-facing service delivery engineering roles with 3+ years supporting a Global Systemically Important Bank (G-SIB)
- Expertise: Comprehensive knowledge of Cisco data center networking including the Nexus platforms, spine/leaf constructs, programmable data center architecture, IGP and EGP routing, QoS, data center automation, and data center segmentation.
- Technical Leadership: demonstrable record of using subject matter expertise to lead engineering projects.
- Problem Solving: clear ability to analyze, isolate, and resolve issues in a way that contributes directly to customer success.
Preferred Qualifications
- Cisco Certified Internetwork Engineer Enterprise Infrastructure and/or Cisco Certified Internetwork Engineer Data Center
- 2+ years working with Cisco enterprise routing and switching at a global systemically important bank (G-SIB)
- Practical experience with Cisco WAN routing and DMZ / core networking architecture
משרות נוספות שיכולות לעניין אותך
Cisco Customer Delivery Technical Leader United States, New York, New York
Role Overview
We are seeking a Collaboration Customer Delivery Technical Leader within the CX Global Enterprise Segment Premier organization. You will provide technology leadership as an onsite embedded engineering expert working with a global financial services customer in New York, helping the customer align Cisco products and technologies with their desired business outcomes and integrating Cisco solutions in their network. You’ll be a key part of Cisco CX’s adoption and customer success efforts as we seek to deliver the best possible customer experience.
Your Impact
Outcome Orientation - Serve as an integrated member of the Cisco CX team supporting customer outcome-oriented engineering, implementation, and production support efforts. Provide technical expertise and escalation support in resolving technical problems found in products and solutions.
Customer Engagement - Lead customer delivery engineering engagements and provide escalation support for large scale solutions and complex issues. Act as a trusted technical advisor and drive the successful adoption of Cisco products and technologies.
Customer Success and Adoption - Advocate for current and emerging routing and switching technologies, ensuring solutions are relevant to customer success and aligned with Cisco's Validated Designs. Support the introduction of new products and execute proof of concept/value engineering work for Cisco enterprise networking products and technologies. Lead the creation and dissemination of technical collateral, intellectual capital, documentation, and conduct knowledge transfer as required.
Stakeholder Management - Build and maintain key relationships with customer stakeholders to ensure a best-in-class customer experience.
Minimum Qualifications
Experience: 7+ years in customer-facing service delivery roles
Expertise: comprehensive experience with Cisco collaboration products and technologies including Cisco Unified Communications Manager, Unity Connection, voice gateways and IP phones; Cisco Room devices, telepresence and business video; Cisco Jabber and Webex clients; Cisco IM and presence capabilities; route / switch support for collaboration including QoS and PoE; third-party application integration with Cisco Unified Communications.
Technical Leadership: demonstrable record of using subject matter expertise to lead engineering projects.
Problem Solving: clear ability to analyze, isolate, and resolve issues in a way that contributes directly to customer success.
Preferred Qualifications
Cisco Certified Internetwork Engineer Collaboration
Experience working with Cisco enterprise collaboration at a global systemically important bank (G-SIB)
Cisco on-prem calling to Webex cloud calling migrations
#WeAreCisco (This is the Standard and cannot be changed)
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
משרות נוספות שיכולות לעניין אותך
Cisco Customer Delivery Architect United States, New York, New York
Your Impact
- Customer Engagement: Act as a trusted technical advisor by understanding the customer's market and industry, identifying growth opportunities and technology insertion points, and guiding risk mitigation plans.
- Core Routing Solutions: Advocate for current and emerging mass-scale routing technologies, ensuring solutions are relevant to customer success and aligned with Cisco's Validated Guides for Service Provider.
- Solution Design: Own the solution design and translate customer requirements into technical tracks. Utilize extensive technical knowledge across multiple technology domains to develop and communicate comprehensive architectural solutions.
- Customer Success and Adoption: Lead initiatives to introduce new products and execute proof of concept/value initiatives involving Cisco mass-scale routing products and technologies.
- Stakeholder Management: Build and maintain key relationships with CX and customer stakeholders to facilitate a best-in-class customer experience.
- serve as an integrated member of the Cisco CX team supporting outcome-oriented engineering, implementation, and production support efforts.
Minimum Qualifications
- Experience: 10+ years in customer-facing service delivery roles with 3+ years designing and supporting Cisco service provider / core routing at a global systemically important bank (G-SIB).
- Expertise: Comprehensive knowledge of Cisco SP routing platforms and technologies including the ASR 9000 and Cisco 8000 platforms, traffic engineering, QoS, routed optical networking, networking peering, and data center interconnection
- Technical Leadership: demonstrable record of using subject matter expertise to lead technical programs or projects.
- Problem Solving: clear ability to analyze, isolate, and resolve issues in a way that contributes directly to customer success.
Preferred Qualifications
- Cisco Certified Internetwork Engineer Service Provider preferred, or any two of Cisco Certified Internetwork Engineer Data Center or Enterprise Infrastructure; Cisco Certified Network Professional – Service Provider; Cisco Certified DevNet Specialist – Service Provider Automation and Programmability.
- Production Experience with Segment Routing Traffic Engineering, Cisco Crosswork Network Controller and Cisco Crosswork Network Services Orchestrator.
משרות נוספות שיכולות לעניין אותך
Cisco Technical Customer Experience Manager United States, New York, New York
You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.
- Drive adoption of software, services and value realization leading to successful renewal and growth. Proactively manage and mitigate renewal risk throughout customer journey and in alignment with Renewals team, leverage risk insights and adoption action plans to increase customer retention rates.
- Develop and maintain strong executive and technical influence with customers and understanding their business challenges and objectives.
- Advocate for the customer within Cisco, ensuring their needs are met and that they receive a high-quality customer experience.
- Accountable for financials including services revenue and margin and making needed strategic financial decisions.
- Build and implement Technical Adoption Plans in partnership with CSS that align with customer goals to maximize their technology investments and promote the full use of our technologies.
- Build E2E Customer plan aligning Delivery, Partner, Architecture, and Customer Success adoption strategy and execution
- Lead Customer Value Workshops and QBRs to review adoption progress and drive customers outcomes and benefits expected from Cisco products resulting in successful onboarding, adoption and renewals.
- Be a Technology Evangelist between customers and Cisco’s product teams, providing feedback to advise product development and enhancements.
- Stay up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert mentorship to customers.
Minimum Qualifications
- 8 years of related experience
- Knowledge of at least one technology architecture (Security, Enterprise Networking, Cloud Infrastructure & Software (Data Center), Collaboration / Contact Center).
- Experience driving successful customer adoption and delivery of projects.
- Experience developing and maintaining strong senior level relationships
- Experience with budgeting and knowledge of recurring revenue concepts.
Preferred Qualification
- Working knowledge of healthcare provider industry
משרות נוספות שיכולות לעניין אותך
Cisco Technical Customer Success Manager United States, New York, New York
You are a technical professional whose sweet spot is in customer relationships and success. You are proactive and strategic, with a passion for driving software utilization to accelerate business outcomes. You excel at crafting and implementing Technical Adoption Plans that lead software outcomes and optimize Return on Investment. Your ability to connect Cisco's offerings to success measures and remove adoption barriers is unmatched. You focus on driving ARR growth and work collaboratively with Renewals and Sales teams. You have a keen eye for identifying new opportunities and are dedicated to ensuring customer success and happiness.
- Acting as a technology advocate, providing feedback to Cisco’s product teams for development and improvements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends.
- Offering expert mentorship to customers, ensuring they achieve their business and technical goals with Cisco technologies.
- Driving software utilization and value realization, leading to customer renewals and business growth.
- Proactively handling renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
- Building positive relationships with customer partners to understand their challenges and objectives, and collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
- Advocating for the customer within Cisco, ensuring their needs are met and that they receive a high-quality customer experience.
- Build and implement Technical Adoption Plans in partnership with Customer Success Specialists (CSS) that align with customer goals to increase their technology investments and promote the full use of our technologies.
- Staying up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert mentorship to customers
- 8 + years working in a customer facing role in an IT company or in an Enterprise IT organization
- Understanding of fundamental networking concepts - skills and knowledge to set up, manage, fix, and troubleshoot small to medium-level networks.
- Experience developing software adoption plans across technology portfolio
- Experience driving software adoption with customer executives and technical leaders
- Experience leading cross-functional teams in a matrix organization
- Working knowledge of financial, consulting, and/or retail services industries
- CCNA or CompTIA Network+ certification (or equivalent work experience)
משרות נוספות שיכולות לעניין אותך
Cisco Customer Delivery Architect United States, New York, New York
- 15+ years in consulting engineer and delivery architect roles.
- In depth knowledge of Routing & Switching, Data Center, Security and Collaboration technologies; multi-vendor knowledge appreciated.
- Proficient in strategic conversations across a wide range of technologies, including GenAI and Splunk, with a focus on aligning them to business outcomes.
- DevNet Associate or equivalent understanding level of network and software automation/orchestration, microservices, containers, cloud, databases, open source, etc.
- Ability to develop strategic Architectures and Solutions based on customer business needs.
- CCIE preferred in specified areas.
- Develop and maintain technology roadmaps.
- Present complex ideas optimally and collaborate as both a leader and team player.
- Communicate and lead cross-functional teams towards common goals.
- Build trust and relationships with customers and Cisco team members.
- Identify customer needs through positive relationships.
- Support business development by positioning services and prioritizing proposals.
- Ensure delivery quality and scalability with architects and engineers.
- Possess skills in problem-solving, negotiation, writing, relationship management, presentation, and listening.
- Align technology strategies with industry goals and challenges.
- Strong understanding of Services offerings.
- Drive innovative solutions to address portfolio gaps.
- Experience in network design, collaboration, data center, and security consulting.
- Deep knowledge in at least two technology domains with broad understanding across others.
- Excellent written and oral communications skills for both a technical and executive level conversation
משרות נוספות שיכולות לעניין אותך
Minimum Qualifications
Experience: 7+ years in customer-facing service delivery engineering roleswith 5+ years designing and supporting Cisco wireless networking.
Technical Leadership: demonstrable record of using subject matter expertise to lead engineering projects.
Preferred Qualifications
·Cisco Certified Internetwork Engineer Enterprise Wireless or Cisco Certified Internetwork Engineer Enterprise Infrastructure
משרות נוספות שיכולות לעניין אותך
