דרושים ב-Bigid ב-United States, Denver

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

What you’ll do:

• Work closely with client stakeholders to triage and troubleshoot technical issues
• Evaluate implementation results, deploy solution components and workarounds, and participate in the product configuration efforts in order to meet clients’ specific requirements
• Engage with multi-discipline internal and client teams to ensure successful resolutions within customers’ environments
• Share knowledge of relevant technical areas at an applicable level of depth and detail within the Support organization
• Document and report product issues, enhancement requests raised in the field, and possible implementation flow improvements
• Participate in the team on-call rotation during weekends or holidays, a few times per year

What you’ll bring:

• 2+ years of professional experience in information technology in a customer-facing role – preferably involved in product implementation and hands-on technical activities within enterprise corporate environments
• An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines. A graduate degree in a technical or business discipline is a strong plus. (Extensive professional experience may be considered in lieu of a formal degree.)
• Meaningful experience with installation, configuration and management of Linux-based Operating Systems, including basic shell proficiency (bash, sh, ksh, tcsk, etc.), experience with package management systems (apt/dpkg, yum/rpm, etc.), file archiving tools (tar, gz, zip, bz2), remote access and file transfer protocols (SSH, SCP, SFTP/FTP), file sharing technology (NFS, CIFS/SMB), and authentication frameworks (LDAP, Kerberos)
• Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc.
• Professional experience in Docker and Kubernetes deployments - an advantage
• Troubleshooting complex software issues, working from written and oral instructions as described by the technical support organization, sales organization, account managers and customers themselves.

Our Values:

We look for people who embody our values - Care, Do,Try & Shine.

• - Wecareabout our customers and each other
• Do- Wedowhat it takes to make a positive impact
• Try- Wetryour best and we don’t give up
• Shine- Weshine

The annual base salary range is $95,000 - $115,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.

🏆 Global Culture Corner

🏝️ Flexible PTO and Quarterly Volunteer Days

💸 Equity Participation

🐶 Additional insurance benefits like pet insurance and legal assistance

📚 Learning & Development Opportunities

💰 Fidelity Employer Sponsored 401K

📣 Robust DEI Program with several vibrant ERG communities

🍼 Paid Parental Leave

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

What you’ll do:

• Customer Retention & Growth
• Builds and fosters trusted relationships with leaders from our customers’ engineering and data security, privacy, and governance organizations
• Excellent communication skills. Ability to set expectations and communicate goals with customers at various levels, from a developer to a CIO
• Mobilizing internal and external resources to remove technical barriers to adoption and growth
• Provide technical consultation and guidance to clients, ensuring they are leveraging the full value of the company’s products and services
• Technical Advisory
• Identify and assist in resolving technical challenges that customers are facing, ensuring that issues are addressed quickly and efficiently.
• Partner with Customer Success Managers and serve as their technical counterpart on a defined book of business; orchestrating a near, mid, and long-term vision and strategy for the overall customer’s adoption and realization of value across all aspects of the BigID product offering
• Prepares technical presentations and trainings on products and solutions for the Customer Success Team; Participating in content creation for both internal and external enablement of staff and customers
• Provides product demonstrations and technical consultation to showcase how the BigID product can meet client needs
• Review customer architectures and configurations to ensure they are enhancing security posture and capturing ROI as BigID releases new features and functionality
• Map product capabilities to customer business processes and compliance requirements (GDPR, CCPA, PCI, HIPPA etc)
• Assist with competitive analysis between BigID and other product vendors in the market
• Cross-Functional Collaboration:
• Fosters a culture of customer-centricity and continuous improvement
• Collaborates with internal teams (Product team, engineering, and sales) to ensure seamless communication and delivery of solutions to clients

What you’ll bring:

• 8+ years of experience in technical account management, technical consulting, solution architecture or a similar technical client-facing role
• Strong technical knowledge across relevant technologies, systems, or platforms, with the ability to translate complex technical concepts into business solutions
• Excellent communication, problem-solving, and interpersonal skills, with the ability to engage and influence both internal and external stakeholders at various organizational levels with proven competency in CIO, CPO, CDO, and CISO level conversations
• Experience working cross-functionally with sales, product, and engineering teams to drive client success and retention
• Data-driven decision-making skills, with the ability to analyze metrics and use insights to improve customer engagement and outcomes

Our Values:

We look for people who embody our values - Care, Do,Try & Shine.

• - Wecareabout our customers and each other
• Do- Wedowhat it takes to make a positive impact
• Try- Wetryour best and we don’t give up
• Shine- Weshine

The annual base salary range is $165,000 – $195,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.

Global Culture Corner

Flexible PTO and Quarterly Volunteer Days

💸 Equity Participation

🐶 Additional insurance benefits like pet insurance and legal assistance

📚 Learning & Development Opportunities

Fidelity Employer Sponsored 401K

Paid Parental Leave