דרושים Live Ops Support Engineer Prime Video Playback Operations ב-אמזון ב-United States, Boise

Key job responsibilities
As a Network Support Specialist, you will:- Configure network devices, including routers, switches, firewalls, and wireless access points
- Troubleshoot common network issues, such as connectivity problems, Wi-Fi issues, VPN problems, etc.
- Thoroughly document all support interactions and their resolutions- Able to communicate fluently in both English & SpanishA day in the life
As a Network Support Specialist, you will take part in the day to day delivery of technical support provided to customers across the globe. You’ll serve as the initial point of contact for customers, seeking resolutions for technical and account related inquiries.

- CompTIA Network+ (nice to have/will train)
- Certified Wireless Technology Specialist (CWTS) certification (nice to have/will train)

Key job responsibilities
As a Network Support Specialist, you will:- Configure network devices, including routers, switches, firewalls, and wireless access points
- Troubleshoot common network issues, such as connectivity problems, Wi-Fi issues, VPN problems, etc.
- Thoroughly document all support interactions and their resolutionsA day in the life
As a Network Support Specialist, you will take part in the day to day delivery of technical support provided to customers across the globe. You’ll serve as the initial point of contact for customers, seeking resolutions for technical and account related inquiries.

- CompTIA Network+ (nice to have/will train)
- Certified Wireless Technology Specialist (CWTS) certification (nice to have/will train)

The Role:
As a Senior RTL Design Engineer, you will be part of an advanced architecture team that is exploring new hardware designs to improve our devices. In this role, you will be responsible for defining the micro-architecture and implementing the corresponding RTL for advanced functional blocks. You will participate in the design verification and bring-up of such blocks by writing relevant assertions, debugging code, test benches, test harnesses, and otherwise interacting with the extended team. You will participate in the lab bring-up of these blocks either in an FPGA or silicon by potentially writing test scripts, analyzing lab data, proposing experiments, etc.You will work closely with multi-disciplinary groups including Product Design, Audio Technology, Computer Vision, Hardware Engineering, and Software Engineering, to architect and implement complex functional block that enable development of world-class hardware devices. In this role, you will:- Design world class hardware and software- Develop detailed design specifications and documentation
- Perform RTL coding and synthesis
- Work with Partners/Supplier to optimize and customize their products
- Run industry standard code quality tools and fix issues found by them
- Participate in test plan and coverage reviewsThe ideal candidate should have experience with RTL development environments, fluency in modern hardware description languages. They should have developed complex IP blocks from scratch that have successfully been integrated in SOCs or other such silicon that have been productized in consumer devices. They should be familiar with modern SoC architectures, various interconnect topologies such as AMBA AXI, APB, AHB, and implementations. Experience with I/O interfaces such as SPI, I2C, I2S, PDM, and MIPI CSI/DSI/Slimbus/Soundwire is

- Master's degree in Electrical/Computer Engineering or related field
- 5+ years of RTL development experience with a record of taping out production silicon
- Experience with design development using Verilog/SystemVerilog
- Experience in defining micro-architecture from architecture guideline and model analysis.
- Experience in performance/power/area analysis and trade-offs
- Proficient in design methodologies and EDA tools
- Experience working with Synthesis, timing closure, and design constraints
- Excellent problem-solving and debugging skills
- Ability to work collaboratively in a team environment and communicate technical ideas effectively

- PhD in Computer Science, Electrical Engineering, or related field
- Experience with design of video/graphics pipeline and image processing algorithms
- Familiarity with display panel and display driver IC technologies
- Experience with ARM and various DSP ISA
- Experience debugging system-level issues
- Experience in entire design flow from architecture to final silicon.
- Good programming skills in C/C++ and scripting skills in Python, Tcl, and/or Perl
- 10 years or more of practical experience
- Experience with wide variety of low power design techniques
- Working experience with high performance industry standard buses like AMBA AXI4
- Experience in integrating third party IP blocks, building top level modules, defining clock domains and power domains
- Large breadth of knowledge from architecture through physical design
- Knowledge of FPGA and emulation platforms
- Knowledge of SoC architecture
- Excellent verbal and written communication skills

Key job responsibilities
- Propose and execute with innovative and thoughtful solutions to complex problems
- Analyze connectivity problems and come out with complete solutions
- Dive deep into embedded system internals- Hands-on involvement in the Linux networking stack, showcasing technical expertise and problem-solving skills- Interface with external vendors to address challenges and ensure integration of their solutions- Provide technical leadership and mentorship to junior engineers
A day in the life
eero is a small and lean team. This means you'll enjoy an outsized impact and the benefit of having many different responsibilities. All within a day you’ll architect, design and develop features and applications on eero's operating system - eeroOS.You’ll work across Engineering, Product and CX teams to architect and define new, or improve existing customer/product features. You’ll design and implement code, test, deploy and maintain these across the eero fleet of devices.You will have flexibility on exactly what your day to day will look like. We work hard for our customers – people all around the world. You will take on the challenges and responsibilities to help deliver new products and features, continually strive to innovate and raise the bar for Operational Excellence across the rapidly growing fleet of eero devices and create customer value by developing cutting edge features working across cross-functional Mobile, Cloud and Data teams.

- 4+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 4+ years of non-internship professional software development experience
- Experience programming with at least one software programming language
- 4+ years of programming with C and Python or Golang
- 2+ years of experience working with networking protocols from layer 2,3 and 4
- Hands-on experience with networking hardware, such as access points, routers, and switches.
- Thorough knowledge of network protocols and standards, including 802.11, DHCP, IPv4, IPv6, as well as familiarity with Linux bridge and network stack internals.
- Solid background in embedded systems or consumer electronics.

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience in WiFi software development

Key job responsibilities
As a Network Support Specialist, you will:- Configure network devices, including routers, switches, firewalls, and wireless access points
- Troubleshoot common network issues, such as connectivity problems, Wi-Fi issues, VPN problems, etc.
- Thoroughly document all support interactions and their resolutions- Able to communicate fluently in both English & SpanishA day in the life
As a Network Support Specialist, you will take part in the day to day delivery of technical support provided to customers across the globe. You’ll serve as the initial point of contact for customers, seeking resolutions for technical and account related inquiries.

- 24+ months customer facing support experience with a minimum of 12 months in a technical support capacity
- Experience Delivering courteous and efficient support to both external customers and internal colleagues
- Ability to identify and troubleshoot technical issues efficiently and logically
- Ability to Leverage data and analytics to solve problems effectively
- Ability to effectively tailor your communication style and content of technical information, both verbally and in writing, to the needs and understanding level of your audience
- Willingness for continuous learning that includes networking certifications during provided company time (e.g., CompTIA Network +)

- Understanding of TCP/IP protocol suite and network infrastructure components (routers, switches), network operations (manage switching, VLANs, ACLs, Management access etc.), and troubleshooting methodologies using the OSI Model.
- Certified Wireless Network Administrator (CWNA) certification (nice to have/will train)
- Cisco Certified Network Associate (CCNA) (nice to have/will train)

The Role:
As an RTL Design Engineer, you will be part of an advanced architecture team that is exploring new hardware designs to improve our devices. In this role, you will be responsible for defining the micro-architecture and implementing the corresponding RTL for advanced functional blocks. You will participate in the design verification and bring-up of such blocks by writing relevant assertions, debugging code, test benches, test harnesses, and otherwise interacting with the extended team. You will participate in the lab bring-up of these blocks either in an FPGA or silicon by potentially writing test scripts, analyzing lab data, proposing experiments, etc.You will work closely with multi-disciplinary groups including Product Design, Audio Technology, Computer Vision, Hardware Engineering, and Software Engineering, to architect and implement complex functional block that enable development of world-class hardware devices. In this role, you will:- Design world class hardware and software- Develop detailed design specifications and documentation
- Perform RTL coding and synthesis
- Work with Partners/Supplier to optimize and customize their products
- Run industry standard code quality tools and fix issues found by them
- Participate in test plan and coverage reviewsThe ideal candidate should have experience with RTL development environments, fluency in modern hardware description languages. They should have developed complex IP blocks from scratch that have successfully been integrated in SOCs or other such silicon that have been productized in consumer devices. They should be familiar with modern SoC architectures, various interconnect topologies such as AMBA AXI, APB, AHB, and implementations. Experience with I/O interfaces such as SPI, I2C, I2S, PDM, and MIPI CSI/DSI/Slimbus/Soundwire is

- PhD in Electrical/Computer Engineering or Computer Architecture or related field
- Project work with RTL development
- Understanding of the tape-out process for production silicon
- Excellent problem-solving and debugging skills
- Ability to work collaboratively in a team environment and communicate technical ideas effectively

- Excellent verbal and written communication skills

Key job responsibilities
As a Network Support Specialist, you will:- Configure network devices, including routers, switches, firewalls, and wireless access points
- Troubleshoot common network issues, such as connectivity problems, Wi-Fi issues, VPN problems, etc.
- Thoroughly document all support interactions and their resolutionsA day in the life
As a Network Support Specialist, you will take part in the day to day delivery of technical support provided to customers across the globe. You’ll serve as the initial point of contact for customers, seeking resolutions for technical and account related inquiries.

- 24+ months customer facing support experience with a minimum of 12 months in a technical support capacity
- Experience Delivering courteous and efficient support to both external customers and internal colleagues
- Ability to identify and troubleshoot technical issues efficiently and logically
- Ability to Leverage data and analytics to solve problems effectively
- Ability to effectively tailor your communication style and content of technical information, both verbally and in writing, to the needs and understanding level of your audience
- Willingness for continuous learning that includes networking certifications during provided company time (e.g., CompTIA Network +)

- Understanding of TCP/IP protocol suite and network infrastructure components (routers, switches), network operations (manage switching, VLANs, ACLs, Management access etc.), and troubleshooting methodologies using the OSI Model.
- Certified Wireless Network Administrator (CWNA) certification (nice to have/will train)
- Cisco Certified Network Associate (CCNA) (nice to have/will train)