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20,393 jobs found
24.07.2024
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Honeywell Technical Support Engineer United States
Extensive customer facing experience. Experience in the industry is preferred. Excellent interpersonal and verbal & written communication skills. Strong continuous improvement mindset, strong leadership impact. Experience with Salesforce.com and SharePoint....
BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards. Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies. CRN 100 list...
Addresses Transactional technical queries related to operational & maintenance of products. Diagnostics, troubleshooting, analysis, and resolution of support issues. Highly end customer facing over phone, chat & e-mail. Kaizen/operational improvements;...
Provide an exceptional support experience via email, web and/or phone for our customers using Gong product(s) and achieve core KPIs. Master Gong product(s) and provide integration expertise for 3rd party...
Field incoming problems from end users to resolve application issues in accordance with end user contractual SLA’s. Investigate and resolve customers’ issues through the use of product knowledge, excellent troubleshooting...
Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, Math, Science, or related field, and/or equivalent experience. A strong candidate should have good written and verbal communication skills and a...
Extensive customer facing experience. Experience in the industry is preferred. Excellent interpersonal and verbal & written communication skills. Strong continuous improvement mindset, strong leadership impact. Experience with Salesforce.com and SharePoint....
The role of a technical support engineer is a key one in the tech industry, as they are the people who ensure that technology systems and products are operating properly, and providing customers with the best service possible.
As a technical support engineer, you will be in charge of troubleshooting and debugging software, hardware, and network problems. Your main responsibility will be to ensure our customers receive efficient and effective technical support. To do this, you will need a comprehensive understanding of the company’s products and services. Not only must you have expertise in understanding and troubleshooting issues, but you must also possess excellent communication and customer service skills, as you will be interacting with a variety of customers on a daily basis.
You must also be able to design and develop tools and applications to help customers with their technical issues. You will also be required to produce timely and accurate reports to track system performance and suggest ways to improve operational efficiency. Additionally, you must have a deep knowledge of the company’s systems, hardware, and software and be comfortable working in a fast-paced environment to meet deadlines.
If you are an IT professional who is passionate about troubleshooting and providing superior customer service, then the technical support engineer role is perfect for you. With the right combination of technical knowledge, problem-solving skills, and customer service aptitude, you can solidify your place in the tech industry. So, if you are interested in proving yourself as a valuable asset, present your skills and experience on Expoint, the most trusted platform for tech professionals.