Expoint – all jobs in one place
Finding the best job has never been easier
Limitless High-tech career opportunities - Expoint

Nvidia Senior HPC Support Engineer - InfiniBand NVLink 
United States, Texas 
210789659

Yesterday
US, MA, Westford
US, NC, Durham
US, CA, Santa Clara
US, WA, Seattle
time type
Full time
posted on
Posted 15 Days Ago
job requisition id


What you will be doing:

  • Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro), with the focus on NVIDIA InfiniBand, NVLink and GPU Technology and our End-to-End Solutions

  • Responding to customer product support inquiries via telephone, email, or conference calls

  • Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors

  • Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.

  • Being a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support/R&D) for support processes and improvements

  • Site visits and conference calls with customers


What we need to see:

  • 5+ years in providing in-depth Customer Support and debugging for hardware and software products.

  • Exceptional interpersonal skills with the ability to maintain and own the overall resolution for any critical issue raised by our customers, under all circumstances.

  • Linux OS including System Administration and Networking on a LFCS/RHCSA level

  • Networking Technology, protocols and routing including IP, L2 and L3 on a CCNP/CompTIA Networking+ and Cloud+ level

  • Containerized solutions experience on a level of DCA and/or CKA, Virtualization and (KVM/ESXi) and Cloud Infrastructure (AWS/OCI) Technologies

  • Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools

  • Bash/Python scripting abilities

  • Strong organizational skills and able toprioritize/multi-taskeasily with limited supervision

  • Integrating AI tools (Cursor, Gemini, ChatGPT, Copilot, Glean, etc.) into your daily workflow.

  • Four-year degree from an accredited University, College, or equivalent experience in Computer Science, or Electrical or Computer Engineering


Ways to stand out from the crowd:

  • NVIDIA Certifications related to AI Infrastructure, Operations and Networking

  • InfiniBand, RDMA, NVLink and NVIDIA GPU Technology

  • Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., MPI, NCCL)

  • Additional Operating Systems such as Microsoft Windows, VMware, Unix

  • Configuration and operational expertise with traditional network switch/router and Open platforms

You will also be eligible for equity and .