Office Support jobs in United States, California, Newport Beach

What you’ll do

As a Cloud ERP Adoption and Experience Office Expert you’ll:

· Gather data insights to uncover adoption barriers, including product challenges, go-to-market (GTM) gaps, and reasons for low usage of solution capabilities.

· Identify reliable sources of adoption data, collaborating with teams like CS, Product, and ASC to enhance data quality.

· Use data-driven analysis to specify customer segments, pinpoint adoption opportunities, and support targeted programs.

· Correlate adoption data with business outcomes to measure impact and refine adoption strategies.

· Create dashboards and reports that provide actionable insights for Customer Success, Product, and GTM teams.

What you bring

· Strong analytical mindset and a passion for using data to solve problems.

· Interest in learning new tools and exploring data-driven insights with a growth mindset.

· Ability to collaborate with cross-functional teams in a global, matrixed environment.

· Familiarity with SAP Cloud ERP solutions and an eagerness to deepen knowledge.

· Experience with data visualization tools (e.g., SAP Analytics Cloud, Power BI, Tableau) and proficiency in Excel or other data analysis tools.

· Clear communication skills to convey insights effectively to diverse audiences.

Work Experience & Additional Skills

· 5+ years of experience in data analysis, business insights, or a related role.

· Familiarity with SAP’s ecosystem, Cloud Technology, or BTP is a plus.

· Strong organizational skills and attention to detail.

· Fluency in English (written and spoken) and willingness to work across global teams.

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What you'll do

As an Cloud ERP Adoption and Experience Office Architect, you’ll:

· Act as a thought leader, developing and implementing adoption frameworks across the organization.

· Identify key customer segments and create targeted campaigns (1:Many, 1:Few, 1:1) to boost license consumption, product feature usage, and innovation adoption.

· Manage programs using the Missions Framework, tracking ROI and impact.

· Collaborate with cross-functional teams across ASC, Product, Presales, S-CSMs, and EAE’s to ensure seamless execution.

· Build and manage communities to foster knowledge sharing and thought leadership.

· Monitor partner progress and establish feedback loops to drive continuous improvement.

What you bring

· Strong delivery experience with a background in a specific LoB/Industry.

· Keen interest in learning new tools and exploring emerging topics with a growth mindset.

· Proven ability to manage renewals, reduce churn, and drive adoption.

· Experience leading cross-functional teams and managing global initiatives in a matrix environment.

· Strategic mindset with the ability to influence senior leadership.

· In-depth knowledge of SAP Cloud ERP solutions, Cloud Technology, and BTP.

· Knowledge of RISE with SAP Methodology and SAP Business Suite is a plus.

· Exceptional communication skills to create impactful campaigns and engage diverse audiences.

Work Experience & Additional Skills

· 16+ years of experience in Services, Product Management, Sales, or Pre-Sales.

· Prior experience in designing and implementing end-to-end On-Premise and Cloud Solutions.

· Ability to work effectively across virtual, global teams.

· Fluency in English (written and spoken) and willingness to travel globally.

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Job Segment:Cloud, ERP, Pre-Sales, Developer, Consulting, Technology, Sales

What you'll do

Key Responsibilities:

• Investigate and resolve complex, real-world customer issues related to SAP BTP.
• Provide technical problem-solving and debugging expertise.
• Recommend technical solutions and develop workarounds where needed.
• Properly document communications and actions for customer issues in SAP’s CRM system.
• Use SAP and third-party tools to diagnose issues on customer systems.
• Participate in shift work, including weekends, as scheduled.
• Continuously learn and master SAP software used by industries, governments, and multinational companies.

Technologies Supported:

• UX/UI and mobile-based technologies
• SAP FIORI
• Gateway
• Relational databases
• Operating Systems

What you bring

Education and Experience:

• University degree or college diploma in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science, or Mathematics preferred (but not required).
• 2-5 years of experience in a technical role, preferably in Software support or Development.
• Experience with an Enterprise Software company preferred.

Skills and Competencies:

• Strong IT affinity and technical aptitude to troubleshoot customer issues effectively.
• Excellent communication, collaboration, and customer service skills.
• High proficiency in English (spoken and written).
• Programming skills preferred.
• Strong analytical and problem-solving abilities.
• Open and professional communication style.
• Strong team player who learns and adapts quickly.
• Customer-centric mindset with a passion for delivering high-quality solutions.
• Ability to thrive in a fast-paced, changing environment with a cloud-first mindset.

Career Development and Growth

SAP is committed to supporting your professional growth and development:

• Career Progression: SAP provides the tools and resources to help employees grow in their careers.
• Training: A structured development plan combining on-the-job learning and formal training ensures continuous skill development.
• Global Exposure: Collaborate with global teams and gain exposure to diverse industries and customer environments.

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Job Segment:ERP, Cloud, Technical Support, Computer Science, Software Engineer, Technology, Engineering

Three reasons to intern at SAP

1. Culture of collaboration : meet with mentors, make new friends across the globe and create a thriving personal network.

2. Project-driven experience : gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

3. Gain visibility : with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

What you will do:

• Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services.

• Solve technical problem, analyze root-cause analysis, support (Expert Chat) and knowledge management with the help of technical skills, advanced tools, knowledge bases and soft skills.

• Collaborate closely with partners, as well as with various other SAP departments.

• Take care of creating patches and will work together with you in virtual teams to maximize SAP's value for the customer.

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Excellent English/Japanese language skill

• Excellent communication skill

• Strong team player and be collaborative

• Derive satisfaction from direct interfacing with customers

• Enjoy seeking development from stability

• Can work for 3+ days a week for at least 6 months or longer duration

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THE ROLE

We are looking for a highly motivated student who:
•    Enjoys supporting the execution of innovation and focus programs (e.g. AI-supportetdDigital Content creation for reference marketing, like videos, blogs, flip books, and its management in our channels (internal, partner, community.sap.com)
•    Works closely with different parts of the organization to fulfill project objectives  and is interested in having customer and sales executive contacts.
•    Prepares presentation materials, internal communication and can handle adhoc management requests to support (e.g. presentation design reviews, research)

We are interested in your master thesis topic, and how to support it: themes which show up in our work are: Responsible AI, outcome approach to planning Government Cloud ERP, Public Sector Procurement, Public Finance Management and IPSAS, Government 5.0 ….)You will have the possibility to gain both practical experience and theoretical knowledge within a highly motivated and international team. Get the possibility to collect certifications on S/4 HANA Cloud, public edition and Business Suite. You are supported and guided by a disciplinary and professional Manager, you will be able to gain valuable insights in how SAP helps to run the world better and improve people’s lives.

ROLE REQUIREMENTS
You are a currently enrolled Student (f/m/d)at a university or a university of applied sciences, with a special interest and knowledge in accounting:
•    Basic knowledge in Business Software
•    Good knowledge in MS Office
•    Ability to work both on his/her initiative and in an international team
•    Good in thinking strategically, innovative but also practical
•    Excellent communication and presentation skills in English, another language is a plus
•    Excellent organizational, planning and time management skills
•    Curious to learn AI tools like Synthesia and other SAP tools to develop digital learning and presentation assets

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What you bring:

• Excellent organizational and multitasking skills
• Strong graphic and interaction design abilities
• Enthusiasm for Gen AI, User Journey Maps, Personas, and Rapid Prototyping
• Resourceful, proactive, and flexible, with the ability to anticipate change and respond quickly
• Proficient with design tools like Figma and meeting tools like Outlook. Eager to learn about corporate travel management tools like Concur. Video editing is a plus.
• Bachelor or Master degree in design or economics.

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This position is within the Global Remote Service Delivery (RSD) organization, which provides SAP Enterprise Support and SAP Enterprise Support Cloud Editions customers with the relevant methodology and content to drive their innovation agenda based on industry business models requirements; thus providing value realization, resulting in increased customer satisfaction, contract retention and renewals. The role of the Service Consultant Enterprise Support is to ensure excellence in regional customer delivery via the tasks and responsibilities outlined below.

What you'll do:

• Work with a highly experienced team of technical experts within the Premium Hub CoE RSD Unit
• Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas/solutions
• Deliver remote Continuous Quality Check (CQC) services or Expert Guided Implementation services as technical/functional expert for broad area of topics
• Collaborate with teams in other regions and/or functions across the globe
• Actively provide customer feedback to development based on delivery
• Support our customers in their transformation to S/4HANA (on premise or cloud) and/or to the Cloud
• Be engaged on the latest technologies and SAP products
• Be accountable for projects and services and deliver Enterprise Support services / projects
• Drive new initiatives and activities
• Develop new service contents, trainings, specifications and documentation
• Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.

What you Bring:

• 3-5 years of relevant experience in SAP products and technology required.
• Exposure to project/delivery experience on SAP Cloud solution in any one functional area like Success Factors, Ariba, CX, IBP (Digital Supply Chain), SAC. Relevant module specific certification would be a plus
• Strong programming knowledge especially in SAP technologies such as object oriented programming in ABAP, databases, CDS ODATA and SAP Fiori.
• Strong knowledge of databases (database design, efficient queries).Database performance tuning & administration (preferably HANA) would be required.
• Ability to interpret & explain SAP Early Watch Alert (EWA) reports to customer would be a plus.
• Understanding of Data Volume Management (DVM) techniques & basic knowledge on Data Archiving in SAP HANA systems would be a plus
• Ability and willingness to learn and scale up in focus areas within SAP like S/4 HANA and SAP Cloud platform
• Excellent verbal, written and presentation skills required as this is a customer facing role in delivery.
• Work with geographically distributed teams seamlessly.
• Ability to transfer business requirement into a realizable technical requirement and support in content development is a plus
• Proven knowledge about SAP Services & Support Portfolio

Educational Qualifications and Skills/Competencies

• Degree in Computer Science, Information Systems, Physics, Maths, Engineering or similar
• Functional and Technology Experience in one of SAP cloud solutions, such as SuccessFactors, Ariba, CX, Digital Supply Chain (IBP), S/4HANA Cloud etc.
• Technology: ABAP / Netweaver (Basic to Advanced knowledge)
• Application: S/4 HANA • SAP Cloud Platform or SAP Cloud Applications
• Programming skills
• Database skills – SAP HANA
• Proficient English language skills
• Technical inquisitive nature with strong analytical and problem-solving skills

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Job Segment:Cloud, ERP, Supply Chain, Database, ABAP, Technology, Operations