SAP Solution Support Engineer-Business Technology Platform 

United States, California, Newport Beach 

663920106

What you'll do

Key Responsibilities:

• Investigate and resolve complex, real-world customer issues related to SAP BTP.
• Provide technical problem-solving and debugging expertise.
• Recommend technical solutions and develop workarounds where needed.
• Properly document communications and actions for customer issues in SAP’s CRM system.
• Use SAP and third-party tools to diagnose issues on customer systems.
• Participate in shift work, including weekends, as scheduled.
• Continuously learn and master SAP software used by industries, governments, and multinational companies.

Technologies Supported:

• UX/UI and mobile-based technologies
• SAP FIORI
• Gateway
• Relational databases
• Operating Systems

What you bring

Education and Experience:

• University degree or college diploma in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science, or Mathematics preferred (but not required).
• 2-5 years of experience in a technical role, preferably in Software support or Development.
• Experience with an Enterprise Software company preferred.

Skills and Competencies:

• Strong IT affinity and technical aptitude to troubleshoot customer issues effectively.
• Excellent communication, collaboration, and customer service skills.
• High proficiency in English (spoken and written).
• Programming skills preferred.
• Strong analytical and problem-solving abilities.
• Open and professional communication style.
• Strong team player who learns and adapts quickly.
• Customer-centric mindset with a passion for delivering high-quality solutions.
• Ability to thrive in a fast-paced, changing environment with a cloud-first mindset.

Career Development and Growth

SAP is committed to supporting your professional growth and development:

• Career Progression: SAP provides the tools and resources to help employees grow in their careers.
• Training: A structured development plan combining on-the-job learning and formal training ensures continuous skill development.
• Global Exposure: Collaborate with global teams and gain exposure to diverse industries and customer environments.

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Job Segment:ERP, Cloud, Technical Support, Computer Science, Software Engineer, Technology, Engineering