Responsibilities:

• Manage Inhouse and Vendor Teams to ensure that operational metrics and targets are achieved
• Develop and execute strategic plans in Vendor location strategies to ensure effortless customer experience and overall service delivery performance
• Manage Quarterly and Monthly business reviews for relevant teams (inhouse/vendor)
• Collaborate with local and regional executive leadership on ideas for improvement and implementing strategic plans to optimise processes
• Manage relationships with global stakeholders
• Lead and coach your team of direct reports (Team Leaders & Lead Team Leaders), to build a highly responsive team that operate within best practice and performance excellence standards
• Collaborate with peers to leverage best practice, understand new trends and contribute to continuous improvement

Preferred Experience

• Excellent organisational, communication and interpersonal skills
• Ability to direct and motivate others
• Ability to lead through vision and values
• Ability to identify and achieve desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results
• Ability to learn and adapt to new software technologies and applications.
• Ability to define and utilize quantitative and qualitative management information reports
• Knowledge of Financial Operations and Customer Support
• Bachelor’s degree or equivalent work experience.

Role Requirements

• 5 + years of experience in a Front Office Customer Service Management role
• Vendor Management Experience, preferably at Global / International level

Why PayPal?

• Join a company ranked as one of the ‘Best Employers to Work for in Ireland 2021’
• A company culture governed by four core pillars of Inclusion, Collaboration, Employee Wellness and Innovation.
• A trusted growing global brand which is transforming the future of money.
• Benefits including a Company Share Scheme, Annual Bonus, Pension, Education Allowance and Health Insurance.
• A work life balance including 27 days holiday a year, employee wellness days, maternity, paternity, bereavement and family leave schemes.
• When working onsite – an onsite gym with personal trainers, chef run restaurants, relaxation rooms and meditation areas.