Jobs in Ireland

Essential Responsibilities:

• Develops strategic engagement plans that anticipate client needs and enhance satisfaction. Facilitates workshops or training sessions to deepen client relationships.
• Creates and implements communication strategies that promote clarity and engagement. Provides coaching to peers on effective communication techniques.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Leads discussions on market trends that impact client strategies, offering proactive advice to help clients adapt to changes.
• Designs and implements comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies.
• Oversees resolution processes for high-impact client issues, ensuring thorough communication and follow-up with stakeholders.
• Develops systems to track and analyze client interactions, identifying patterns that inform proactive service interventions.
• Builds strong relationships with key clients, ensuring their voices are represented in organizational decisions and strategy.
• Analyzes feedback trends to identify areas for improvement and collaborates with cross-functional teams to implement changes based on merchant insights, enhancing overall service delivery.
• Proactively seeks and proposes tailored growth opportunities based on merchant needs and business goals, using data and insights to support recommendations.
• Develops and executes initiatives aimed at increasing merchant satisfaction, such as loyalty programs or customized service offerings, measuring their effectiveness through metrics.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities:

• ​Provide general (e.g., account configuration and transaction inquiries) and case (e.g., appeals request) account service

• Educate merchant on product and account operations best practice (e.g., help answer specific product questions directly or by connecting to SMEs)

• Drive continuous improvement in servicing metrics, including SLAs, ticket resolution, and operational contact volume and merchant satisfaction

• Address compliance, risk, and regulatory documentation tasks (e.g., PCI DSS compliance)

• Resolve merchantdisputes/adjudications,including process documentation and communication

• Monitor and be ultimately accountable for customer service completion on lower complexity servicing intents

• Drive issue resolution for high complexity intents in partnership with specialist teams, Internal partners include Account Managers, Customer Service, Technical Account Managers, Pricing Operations, Finance, Risk, and Site Reliability Engineering.

• Manage case reviews, provide account support and configuration, handle compliance and risk documentation

Qualifications:

• Fluency in verbal and written German.

• Experience delivering client-focused solutions that meet customer needs

• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

• Experience in Looker, Tableau, other data visualization tool, or willingness to learn

• Prior payments industry experience preferred

• Demonstrable ability to clearly communicate, compellingly present to, and successfully influence key stakeholders across functions

• Experience successfully navigating matrixed, cross-functional team environments

• Ability to work at pace and tenaciously pursue resolution of complex issues

• Bias towards action and desire for continues learning and development

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Handle inbound calls to and from customers regarding their outstanding balances.
• Utilize multiple communication channels, including phone, email, and chat, to contact customers, provide support and respond to customer inquiries efficiently.
• Listen to customers' concerns and understand their financial situations to offer appropriate payment solutions.
• Negotiate payment plans and arrangements that align with company policies, regulatory requirements, and customers' abilities to pay.
• Maintain accurate and detailed records of customer interactions and payment agreements in the system
• Provide exceptional customer service by demonstrating empathy, patience, and professionalism in all interactions, while meeting production and quality goals.
• Stay informed about company policies, procedures, and industry regulations related to collections.
• Proactively engage in self-development activities, that support your professional growth. including attending training sessions and workshops to enhance your skills and knowledge in collections and customer service

Expected Qualifications:

• 1 year of relevant experience

Fluent French Is Essential

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Complete level two quality reviews, efficiently and accurately identifying opportunities within the cases that you review, completing your reviews in a timely manner.
• Apply analytic techniques to complex information sets in order to make logical and supported recommendations to leadership and to your direct reports on cases for reporting to regional regulatory authorities.
• Direct and coach your team to ensure they are successful in the following daily efforts:
• Conducting reviews of potential illegal activity or activity in violation of the regulations or PayPal policies
• Completing a time-sensitive and meticulous analysis of each instance of potential Anti-Money Laundering activity and/or suspicious financial activity across multiple jurisdictions and countries.
• Assessing customer profiles and large amounts of data to ensure normal and expected activity, including Acceptable Use Policy adherence and Know Your Customer efforts.
• Documenting findings in narrative style format, in the manual and automated process case management system and prepare reports to management as required.
• Conduct quality reviews through our Investigative Excellence program to ensure the casework of L1 investigators meets our internal quality assurance requirements and regulatory expectations
• Regularly exercise good judgement in making decisions or recommendations in relation to case investigations and employee escalations from within your team.
• Work closely with senior leaders and PayPal’s People Team to utilize proper corrective action procedures as required.
• Work closely with senior leaders on projects and tasks as the business requires
• Maintain and grow subject matter expertise in PayPal’s investigations and processes
• Schedule, prepare, and lead 1:1 coaching, scheduled team learning sessions and leverage other best practices to ensure that you are driving interactive, engaging, and analyst-driven discussions based upon developmental needs of the team.
• Assessing team performance and providing feedback, development opportunities and oversight of action plans aimed at improving performance as needed

Expected Qualifications:

• 5 years of relevant work experience

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Establish overall business or technical strategy for risk management with significant impact on operations.
• Influence executive-level decision-making through strategic risk assessments and recommendations.
• Partner with stakeholders to implement strategies that reduce or transfer identified risks.
• Monitor and analyze risk exposure to ensure alignment with organizational objectives.
• Lead initiatives that contribute to long-term sustainability and resilience in the face of uncertainty.

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Your Way to Impact

• Build a best-in-class 2LOD liquidity risk oversight program with clear appetite, limits, and early-warning indicators.

• Raise the bar on stress testing, cash-flow forecasting, and contingency funding readiness.

• Harmonize global standards while meeting local prudential requirements in APAC/LATAM.

• Provide crisp, decision-useful reporting and timely escalation through governance channels

Key Responsibilities

• Risk Appetite & Limits: Own the global liquidity risk appetite (e.g., survival horizon, stressed outflows, liquidity buffers, EWIs). Set/approve limits; track breaches and remediation

• Independent Challenge of 1LOD: Review and challenge cash-flow forecasting, funding strategy, investment liquidity, partner-bank/PSP arrangements, andsafeguarding/segregationof customer funds

• Contingency Readiness: Oversee Contingency Funding Plans and liquidity playbooks; test triggers, options, and execution drills; ensure recovery/resolution alignment where relevant.

• Intraday & Settlement Liquidity: Challenge intraday monitoring, settlement exposures, andpayment-rail/clearingrisks; ensure controls for cross-border and multi-currency flows.

• Metrics, Data, and Reporting: Drive high-quality, automated liquidity MI and dashboards; ensure data lineage and reproducibility; deliver concise insights to senior management and Board Risk.

• Governance & Escalation: Strengthen forums, challenge papers, issue management, and timely escalation of emerging liquidity risks.

• Provide 2LOD challenge on ALM/IRRBB, FX exposures from balance-sheet flows and hedging, and investment portfolio risk.

• Review sensitivity, stress, and limit frameworks; monitor breaches and remediation; ensure governance alignment with liquidity priorities.

• Own 2LOD prudential standards for APAC/LATAM entities (e.g., ILAAP/ICAAP or local equivalents) with emphasis on liquidity adequacy, documentation, and governance.

• Supervisory Engagement: Act as senior 2LOD contact for exams/thematics; manage submissions, findings, and commitments to closure.

• Regulatory Change: Maintain an obligations inventory; assess impact; drive timely, well-controlled implementation across entities.

• Mentor, coach, and develop a high-performing team of risk professionals.

Qualifications

• 10–15+ years in liquidity risk, treasury risk, asset/liability management with substantial 2LOD or supervisory experience

• Deep expertise in liquidity measurement (forecasting, stress testing, buffers, contingency planning,safeguarding/segregation)and governance.

• Proven leadership of ILAAP/ICAAP (or local equivalents) and Board-level risk reporting.

• Experience engaging regulators in EMEA and at least one of APAC or LATAM.

• Exceptional communication—able to translate complex analysis into clear, executive-ready narratives.

• Payments/fintech or e-money background; partner-bank/PSP arrangements; settlement and intraday liquidity.

• Data/analytics fluency (e.g., SQL/Python) to validate results and enhance MI.

• Hands-on, pragmatic working style that adapts withorganizational needs

Our Benefits:

Any general requests for consideration of your skills, please