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PP
PayPal

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PayPalSenior Vendor Operations ManagerIreland
Details

Responsibilities:

  • Manage Inhouse and Vendor Teams to ensure that operational metrics and targets are achieved
  • Develop and execute strategic plans in Vendor location strategies to ensure effortless customer experience and overall service delivery performance
  • Manage Quarterly and Monthly business reviews for relevant teams (inhouse/vendor)
  • Collaborate with local and regional executive leadership on ideas for improvement and implementing strategic plans to optimise processes
  • Manage relationships with global stakeholders
  • Lead and coach your team of direct reports (Team Leaders & Lead Team Leaders), to build a highly responsive team that operate within best practice and performance excellence standards
  • Collaborate with peers to leverage best practice, understand new trends and contribute to continuous improvement

Preferred Experience

  • Excellent organisational, communication and interpersonal skills
  • Ability to direct and motivate others
  • Ability to lead through vision and values
  • Ability to identify and achieve desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results
  • Ability to learn and adapt to new software technologies and applications.
  • Ability to define and utilize quantitative and qualitative management information reports
  • Knowledge of Financial Operations and Customer Support
  • Bachelor’s degree or equivalent work experience.

Role Requirements

  • 5 + years of experience in a Front Office Customer Service Management role
  • Vendor Management Experience, preferably at Global / International level

Why PayPal?

  • Join a company ranked as one of the ‘Best Employers to Work for in Ireland 2021’
  • A company culture governed by four core pillars of Inclusion, Collaboration, Employee Wellness and Innovation.
  • A trusted growing global brand which is transforming the future of money.
  • Benefits including a Company Share Scheme, Annual Bonus, Pension, Education Allowance and Health Insurance.
  • A work life balance including 27 days holiday a year, employee wellness days, maternity, paternity, bereavement and family leave schemes.
  • When working onsite – an onsite gym with personal trainers, chef run restaurants, relaxation rooms and meditation areas.

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