Senior Customer Service Rep jobs at Wells Fargo in Philippines, Maypajo
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Manage and develop teams of individual contributors and managers in roles with moderate work complexity and risk in the Operations functional area. Work with more experienced management to develop and...
Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives. Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations....
Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team. Provide feedback and present ideas for improving or implementing...
Support internal and external customers with inquiries and complaints regarding financial products and services. Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and...
Act as an advisor to more experienced leaders in developing risk mitigation strategies for complex and highly integrated business specific risk across different business lines. Monitor, measure, evaluate, and report...
Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat...
Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service. Identify opportunities for...
Manage and develop teams of individual contributors and managers in roles with moderate work complexity and risk in the Operations functional area. Work with more experienced management to develop and...
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