JPMorgan Head Employee Relations Investigations 

Philippines, Quezon City 

713989496

Job responsibilities

• Oversee a team of professionals investigating code of conduct matters with empathy and impartiality.
• Monitor case volumes and ensure adherence to service level agreements, maintaining a risk-minded approach.
• Manage appeals and ensure risk mitigation, engagement, and fairness, building trust within the organization.
• Build high-performing teams through coaching and feedback, fostering an empathetic and supportive environment.
• Advise on ER matters, including grievances, investigations, and disciplinary actions, ensuring alignment with our values and culture.
• Draft, review, and maintain ER-aligned policies and processes that reflect our mission and principles.
• Develop and deliver training on ER issues and employment law, promoting a culture of trust and understanding.
• Monitor cases for trending issues and develop reports for stakeholders, ensuring transparency and accountability.
• Participate in risk and control initiatives and global harmonization efforts, supporting a consistent and trusted ER framework.
• Conduct organizational audits to identify ER issues, listening to employee concerns and addressing them effectively.

Required qualifications, skills and capabilities

• 12 or more years of experience in Employee Relations, HR Legal, or Employment Law or deep HR experience.
• Strong knowledge of ER policies and practices.
• Ability to respond to sensitive inquiries and build effective partnerships.
• Strong analytical skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to operate in a matrixed environment and manage difficult situations.
• Strong interpersonal and influencing skills - and ability to interact with colleagues at all levels and build trusted relationships
• Entrepreneurial self-starter with strong sense accountability and ownership
• Strong time management and multi-tasking abilities.

Preferred qualifications, skills and capabilities

• Experience with risk-based frameworks and process improvements.
• Familiarity with integrating systems and data for ER investigations.
• Ability to leverage technology to improve efficiency and team capacity.