Wells Fargo Operations Senior Manager - Wire Investigations 

Philippines, Maypajo 

313615733

In this role, you will:

• Manage and develop teams of individual contributors and managers in roles with moderate work complexity and risk in the Operations functional area
• Work with more experienced management to develop and execute business strategies
• Identify and recommend opportunities for process improvement and risk control development within the Operations functional area
• Develop and implement business unit strategies
• Provide expertise for technical, operational and processing functions related to business unit
• Determine appropriate strategy and actions of Operation management functional team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility across business lines or functional areas
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Engage and influence stakeholders, internal partners and peers associated with the function or affected by its outcomes
• Manage allocation of people and financial resources for Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 10+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 6+ years of management or leadership experience

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Management or leadership experience

Desired Qualifications:

• Bachelor's degree or above, preferable in banking, accounting & finance or other related discipline
• Operations experience in Wire Investigations with knowledge of SWIFT, FedWire, CHIPS, PEGA, Intellitacs and other payment platforms
  • People management experience in banking operations
  • Fluent in both spoken and written English
  • Proven management skills with ability to analyze issues or customer complaints and provide solutions in a tactful manner
  • Able to work independently and provide support on flexible hours/working days
  • Demonstrated leadership and interpersonal skills
  • Drive innovation culture
  • Enhance process efficiencies
  • Ability to implement robust risk & control measures
  • Execute strategic initiatives
  • Well organized, proactive, constructive and strong capability in motivating teamwork within the department and with other working partners
  • Transition/Process migration experience in a shared services environment
  • Experienced in defining and implementing strategies
  • Ability to drive process improvements and efficiencies
  • Strong stakeholder management • Able to perform night shift work and report on Philippine public holidays; able to work on hybrid arrangement

Job Expectations:

• Ability to run a mid sized to large operations teams and collaborate with colleagues across locations

Also duties will include: Implementing new Operating/ Control policies, legal and regulatory requirement; Streamlines daily processing workflow, revises and updates the procedure manuals and prepares reports accurately on a timely basis and lead any projects as required.

Sound knowledge of money transfer Investigations function / SWIFT payments a must

10 Apr 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.