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Renewals Operations Manager jobs at Walkme in United States, Raleigh
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Company (1)
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Job title (1)
United States
State
Raleigh
3 jobs found
30.03.2025
WM
WalkMe Customer Success Enablement Manager United States, North Carolina, Raleigh
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Description:
About theposition
This role requires a strategic thinker who can collaborate with key stakeholders, leverage enablement tools, and build a structured learning framework that enhances CSM effectiveness and efficiency
What You'll Own
- Enablement Strategy & Execution: Develop and implement a structured enablement program tailored to CSMs, focusing on customer engagement, value realization, and renewal/expansion strategies.
- Onboarding & Training: Create and deliver onboarding programs for new CSMs, ensuring they quickly ramp up and understand WalkMe’s products, customer journey, and success methodology.
- Ongoing Learning & Skill Development: Design continuous learning initiatives, including product knowledge updates, best practices in customer success, consultative skills, and strategic account management.
- Playbooks & Resource Development: Develop and maintain CSM-specific playbooks, training materials, and knowledge assets to support customer interactions and lifecycle management.
- Technology & Tools: Leverage WalkMe’s own DAP, LMS, and other enablement tools to enhance learning experiences and drive adoption of internal methodologies.
- Collaboration & Stakeholder Engagement: Partner closely with Customer Success leadership, Sales Enablement, Product, and Marketing to ensure alignment on training programs and business objectives.
- Measurement & Impact: Define KPIs for training effectiveness, track program success, and refine enablement strategies based on data-driven insights.
What You Need to Succeed
- Experience in enablement, training, or learning & development, preferably within Customer Success or a SaaS environment.
- Understanding of Customer Success methodologies, customer lifecycle management, and best practices for driving retention and expansion.
- Experience designing and delivering training programs specifically for Customer Success Managers (CSMs).
- Strong content creation skills, with the ability to develop engaging and practical training materials.
- Proficiency in enablement tools such as LMS platforms, WalkMe (a plus), and knowledge management systems.
- Excellent facilitation, coaching, and stakeholder management skills.
- Analytical mindset with experience measuring training effectiveness and optimizing programs based on insights.
- Passion for empowering CSMs and fostering a culture of continuous learning and professional development.
- Advantageous:
- 5+ years of experience in enablement, training, or learning & development.
- Previous experience in a Customer Success role within a SaaS company.
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
- We value collaboration and understand the importance of a healthy work-life balance . To support, we offer:
- Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
TO ALL RECRUITMENT AGENCIES:
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28.03.2025
WM
WalkMe Renewals Operations Manager United States, North Carolina, Raleigh
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Description:
What You'll Own
About theposition
What You'll Own
- Global renewal forecasting and retention processes
- Analytics; data analysis and reporting for senior leadership
- RM Dashboard reporting and maintenance
- Building predictive models on renewals and churn based on correlated data
- CS Compensation design, planning and reporting
- Capacity Planning, coverage, and resource allocation
- CS and RM Department and individual performance KPIs & OKRs
- Renewals Business process & policy development
- Renewals Methodology enablement & process workflow documentation
- Customer success workflow management; customer health, risk management, and trending modeling to foster renewal and expansion
What You Need To Succeed
- Must Have: Experience incorporating customer health insight into early churn warning. Knowledge of best practices in forecasting and ARR retention.
- 5+ years of experience working in Sales operations / CS Operations with a focus in retention and/or renewals.
- Quantitative analysis and data modeling experience within google sheets/Excel.
- Advanced Salesforce knowledge is required; lightning experience preferred. Experience exporting/importing data at scale required.
- Experience working with Tableau, Anaplan, working with Deal Desk (order management), contracts and finance teams.
- Self-starter with the ability to take ownership while navigating in an ever-shifting environment.
- We are an AI first company.. If you can dream it, we can help you achieve it with the right AI toolset and priorities.
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
- We value collaboration and understand the importance of a healthy work-life balance . To support, we offer:
- Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
TO ALL RECRUITMENT AGENCIES:
Expand
28.03.2025
WM
WalkMe Partner Technical Manager United States, North Carolina, Raleigh
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Description:
About theposition
The Partner Technical Manager is responsible for developing high quality WalkMe delivery partners. We're looking for someone passionate about web and mobile technologies, and able to configure and customize complex IT systems. You will engage with our Partners to assess their technical competency, and provide ongoing deployment and delivery enablement and support. You will become both a Digital Adoption and WalkMe product expert. This Partner Technical Manager will report to the global lead of Partner Success.
What You'll Own
- Oversee the technical execution of multiple concurrently running “Coaching” projects, managing scope,value, and quality.
- Conduct quality assurance audits, host technical training calls, and provide troubleshooting support for partners and their clients.
- Own resolution plan for technical project roadblocks.
- Assess and design technical-focused partner enablement programs.
- Foster collaboration with teams including Services, Technical Support, Customer Education and Sales.
- Lead and contribute to process improvement projects to further refine the partner customer lifecycle.
What You Need to Succeed
- 3+ years of WalkMe professional services or related web or mobile development experience.
- A solid understanding of HTML, jQuery, CSS and website frameworks, features and technicalities.
- The ability to explain technical concepts to non-technical audiences.
- Experience providing customer facing hands-on troubleshooting and coaching demonstrations.
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
- We value collaboration and understand the importance of a healthy work-life balance . To support, we offer:
- Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
TO ALL RECRUITMENT AGENCIES:
Expand
Share
Description:
About theposition
This role requires a strategic thinker who can collaborate with key stakeholders, leverage enablement tools, and build a structured learning framework that enhances CSM effectiveness and efficiency
What You'll Own
- Enablement Strategy & Execution: Develop and implement a structured enablement program tailored to CSMs, focusing on customer engagement, value realization, and renewal/expansion strategies.
- Onboarding & Training: Create and deliver onboarding programs for new CSMs, ensuring they quickly ramp up and understand WalkMe’s products, customer journey, and success methodology.
- Ongoing Learning & Skill Development: Design continuous learning initiatives, including product knowledge updates, best practices in customer success, consultative skills, and strategic account management.
- Playbooks & Resource Development: Develop and maintain CSM-specific playbooks, training materials, and knowledge assets to support customer interactions and lifecycle management.
- Technology & Tools: Leverage WalkMe’s own DAP, LMS, and other enablement tools to enhance learning experiences and drive adoption of internal methodologies.
- Collaboration & Stakeholder Engagement: Partner closely with Customer Success leadership, Sales Enablement, Product, and Marketing to ensure alignment on training programs and business objectives.
- Measurement & Impact: Define KPIs for training effectiveness, track program success, and refine enablement strategies based on data-driven insights.
What You Need to Succeed
- Experience in enablement, training, or learning & development, preferably within Customer Success or a SaaS environment.
- Understanding of Customer Success methodologies, customer lifecycle management, and best practices for driving retention and expansion.
- Experience designing and delivering training programs specifically for Customer Success Managers (CSMs).
- Strong content creation skills, with the ability to develop engaging and practical training materials.
- Proficiency in enablement tools such as LMS platforms, WalkMe (a plus), and knowledge management systems.
- Excellent facilitation, coaching, and stakeholder management skills.
- Analytical mindset with experience measuring training effectiveness and optimizing programs based on insights.
- Passion for empowering CSMs and fostering a culture of continuous learning and professional development.
- Advantageous:
- 5+ years of experience in enablement, training, or learning & development.
- Previous experience in a Customer Success role within a SaaS company.
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
- We value collaboration and understand the importance of a healthy work-life balance . To support, we offer:
- Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
TO ALL RECRUITMENT AGENCIES:
Expand
These jobs might be a good fit
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Renewals Operations Manager opportunities at Walkme in United States, Raleigh. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.