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WalkMe Renewals Operations Manager United States, North Carolina, Raleigh 467901851
30.03.2025
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About theposition
What You'll Own
- Global renewal forecasting and retention processes
- Analytics; data analysis and reporting for senior leadership
- RM Dashboard reporting and maintenance
- Building predictive models on renewals and churn based on correlated data
- CS Compensation design, planning and reporting
- Capacity Planning, coverage, and resource allocation
- CS and RM Department and individual performance KPIs & OKRs
- Renewals Business process & policy development
- Renewals Methodology enablement & process workflow documentation
- Customer success workflow management; customer health, risk management, and trending modeling to foster renewal and expansion
What You Need To Succeed
- Must Have: Experience incorporating customer health insight into early churn warning. Knowledge of best practices in forecasting and ARR retention.
- 5+ years of experience working in Sales operations / CS Operations with a focus in retention and/or renewals.
- Quantitative analysis and data modeling experience within google sheets/Excel.
- Advanced Salesforce knowledge is required; lightning experience preferred. Experience exporting/importing data at scale required.
- Experience working with Tableau, Anaplan, working with Deal Desk (order management), contracts and finance teams.
- Self-starter with the ability to take ownership while navigating in an ever-shifting environment.
- We are an AI first company.. If you can dream it, we can help you achieve it with the right AI toolset and priorities.
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
- We value collaboration and understand the importance of a healthy work-life balance . To support, we offer:
- Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
TO ALL RECRUITMENT AGENCIES:
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